Hvala vam što delite evidenciju ćaskanja i imejlove. U transkriptu ćaskanja od 17. oktobra, kazino je naveo da je greška ispravljena. Možete li pojasniti da li ste dobili bilo kakvu informaciju o ishodu igara na koje je uticala greška? Da li su ove igre uticale na vaš balans?
Dobio sam i Canva link, ali video je dugačak samo 5 sekundi i nažalost nisam mogao da pronađem nijednu informaciju koja bi nam pomogla u istrazi. Možete li da otpremite kvalitetniju verziju videa? Pored toga, bilo bi od velike pomoći ako biste mogli da zatražite svoju istoriju igara u Ekcel formatu od kazina, posebno sa prikazom grešaka na koje ste naišli u poslednjih nekoliko nedelja dok ste igrali ovu igru.
Imajte na umu da bez čvrstih potkrepljujućih dokaza nismo u mogućnosti da kontaktiramo kazino i zatražimo njihovu pomoć u rešavanju vašeg slučaja. Hvala vam na razumevanju.
Thank you for sharing the chat logs and emails. In the chat transcript from October 17th, the casino mentioned that the error had been fixed. Could you please clarify if you received any information about the outcome of the games affected by the error? Was your balance impacted by these games?
I also received the Canva link, but the video is only 5 seconds long, and unfortunately, I couldn't find any information that would assist us in the investigation. Could you kindly upload a higher-quality version of the video? Additionally, it would be very helpful if you could request your gaming history in Excel format from the casino, specifically showing the errors you encountered in the last few weeks while playing this game.
Please understand that without solid supporting evidence, we are unable to contact the casino and request their assistance in resolving your case. Thank you for your understanding.
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