The player from Vietnam had deposited $800 and lost it all. The casino had promised a 20% cashback on first deposit losses within 7 days, but the player did not receive this cashback. Despite several attempts to contact casino support, the player had not received a response. The player had had issues with his registered email, which prevented him from communicating with the casino. We had advised him to resolve his email issues and contact the casino directly. However, the player failed to respond to our follow-up messages, which led to the rejection of the complaint.
Igrač iz Vijetnama je deponovao 800 dolara i sve je izgubio. Kazino je obećao povrat novca od 20% na gubitke prvog depozita u roku od 7 dana, ali igrač nije primio ovaj povraćaj novca. Uprkos nekoliko pokušaja da kontaktira podršku kazina, igrač nije dobio odgovor. Igrač je imao problema sa registrovanom e-poštom, što ga je sprečilo da komunicira sa kazinom. Savetovali smo ga da reši probleme sa e-poštom i direktno kontaktira kazino. Međutim, igrač nije odgovorio na naše naknadne poruke, što je dovelo do odbijanja žalbe.
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