Možete li molim vas da nam kažete koliko dugo ste bili igrač kazina i kada je tačno vaš nalog blokiran?
Odgovor: Bio sam igrač oko 3 meseca.
Kako ste saznali da vam je nalog blokiran?
Odgovor: Prvo je moj nalog odmah blokiran dok sam pokušavao da se prijavim. Zatim je deblokiran nakon čega sam morao da verifikujem svoj nalog. Ja sam jasno učitao sve što su tražili, ali su oni iznova odbijali navodeći da dokument nije jasan.
Zatim su zaplenili iznos i tražili od mene dokaze o depozitu. Dao sam dokaze (izvod iz banke), rekli su da nedostaju neki unosi. Unosi nedostaju jer sam koristio račun brata i majke za depozit. Ranije sam deponovao i nisam imao problema. Tada su mi rekli da sam prekršio pravilo i da je iznos zaplenjen i da ga uopšte nije moguće vratiti. To je bio moj teško zarađeni novac. Barem su trebali dati moj depozit ili neki procenat. Kako neko može zapleniti iznos depozita? Nema upozorenja ili ništa. Odmah su mi zaplenili ceo iznos nakon što sam pobedio. To nije fer, i vrišti Scamming.
Koje ste igre igrali da biste sakupili balans u kazinu? (slotovi, igre uživo, klađenje na sport)
Odgovor: Blackjack (Kazino uživo)
Da li ste postigli svoj balans uz pomoć bonusa?
Odgovor: Ne
Možete li molim vas da podelite sa mnom vašu komunikaciju sa kazinom koja podržava vaš opis događaja? Šalji e-poštu ili transkripte ćaskanja na moju e-poštu na , ili postavite snimke ekrana ovde
Odgovor: Deljeno putem e-pošte.
Molim vas pomozite mi da vratim svoj novac. Ne može se tek tako oduzeti novac bez valjanog osnova. Depozitni računi, čak i ako nisu bili moji, bili su iz moje porodice i spremni da pruže svaki dokaz/verifikaciju istih. Ako depozit nije dozvoljen sa bilo kog drugog računa, trebalo bi da to jasno kažu dok deponuju novac ili da ne dodaju saldo kada se depozit izvrši. Trebalo bi da postoji verifikacija samo tada. Zaplenili su iznos samo nakon što sam pobedio. Kazino vara novac i veruje da se ništa ne može učiniti protiv njih.
Molim vas pomozite.
Could you please advise how long were you a player of the casino and when exactly was your account blocked?
Answer : I was a player for around 3 months.
How did you learn about your account being blocked?
Answer : First my account was straight away blocked while trying to login. Then, it was unblocked afterwards I needed to verify my account. I uploaded everything which they required clearly but they refused again and again stating the document is not clear.
They then confiscated the amount and demanded I provide proofs of deposit. I provided the proofs (Bank statement), they said some entries are missing. Entries being missing because I used my brother and mother account for deposit. Earlier I used to deposit and didn't have any issue. They then told I have violated the rule and amount is confiscated and is not at all possible to get it back. It was my hard earned money. At least they should have provided my deposit or some percentage. How can anyone confiscate the deposit amount ? There's no warning or nothing at all. They straight away confiscated the whole amount after I won. It is not fair, and screams Scamming.
What games did you play to accumulate your balance in the casino? (slots, live games, betting on sports)
Answer: Blackjack (Live Casino)
Did you achieve your balance with the help of a bonus?
Answer: No
Could you please share with me your communication with the casino supporting your description of events? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Answer: Shared over email.
Please help me get my money back. One cannot just confiscate the money without any valid grounds. Deposit accounts even if were not mine, they were of my family and ready to provide every proof/verification of the same. If deposit is not allowed from any other account they should tell it clearly while depositing the money or not add balance when the deposit is made. It should be there verification then that time only. They confiscated the amount after I won only. The Casino is scamming the money and believes nothing can be done against them.
Please help.
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