Zdravo scultralisa45,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa BonusBlitz kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno? Da li ste se složili sa marketinškim i promotivnim e-mailovima kada ste se registrovali u kazinu? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Imajte na umu da se te e-poruke šalju automatski i da to ne znači automatski da možete koristiti taj bonus. Ponekad čak i treće strane šalju promocije za neke kazina na koje ne mogu uticati. Čak i ako bi kazino blokirao sve dalje promocije, i dalje biste mogli da primate neke e-poruke od njih jer su neke promocije planirane unapred sa već postavljenom listom igrača.
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello scultralisa45,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BonusBlitz Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you agree with marketing and promotional e-mails when registered at the casino? When was the last time you spoke to the casino and what was it about?
Please understand that those e-mails are sent out automatically and it doesn't automatically means that you can use that bonus. Sometimes even 3rd parties send out promotions for some casinos which they can't influence. Even if the casino would block any further promotions, you could still receive some e-mails from them as some promotions are planned in advance with the player list already set.
Looking forward to your answer.
Regards,
Nick
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