Dragi mikeup91,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Sa žaljenjem vas obaveštavamo da nismo u mogućnosti da nateramo kazina da unaprede status vašeg igrača ili da predložimo da vam daju nagrade za lojalnost. Važno je napomenuti da kazina nisu u obavezi da nude bilo kakve pogodnosti svojim igračima i mogu isključiti pojedince iz svog programa lojalnosti bez prethodnog obaveštenja. Iako razumemo važnost obaveštavanja klijenata o bilo kakvim promenama koje mogu uticati na njihovo iskustvo igrača, mi ne intervenišemo u ovim stvarima i dozvoljavamo kazinima da donose sopstvene odluke o tome ko prima nagrade za lojalnost, a ko ne. Izvinjavam se što nisam u mogućnosti da pružim dodatnu pomoć u rešavanju ovog slučaja.
Obavestite me ako još nešto mogu da vam pomognem ili ako ova žalba može biti zatvorena.
Hvala na razumevanju.
Srdačan pozdrav
Veronika
Dear mikeup91,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not. I apologize for not being able to provide more assistance in resolving this case.
Please let me know if there is anything else I can assist you with, or if this complaint may be closed.
Thank you for your understanding.
Best regards
Veronika
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