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Hello, I had a problem with this house, what I earned was in sports betting, they took away my winnings, according to them for abusing a bonus, to begin with, there is no bonus abuse if the user continues betting after fulfilling the rollover, my withdrawal was because I they limited, I deposited 110 dollars, I don't remember if it was the maximum bonus they gave, but one of the reasons they argued was that I use the maximum bonus, which lacks much foundation, many use the maximum bonus of a house, the next The point is that I bet all my money on odds of 2 or more, betting all my money was because the house lacked many games and when I saw it, I put everything in, I think it's normal that several should do it, and the installment 2 is one of the rules of the bonus, it seemed like a joke that they said that as an excuse, another point was according to them that I kept using the same installment pattern 2 or more, hahahahaha and it was the same, I think they didn't even know which was a bonus requirement, and I changed employers because and first I bet on basketball and then I went for soccer, so they are not right there, when I fulfilled the rollover I obtained an approximate of 700 dollars, I continued playing as I mentioned and already the master dial of quota 2 left it, because it was a bonus rule, now my bets were lower than 1.80 or 1.90, finally I got 2009.55, and I was surprised that they limited me, so I want to withdraw, but they canceled my withdrawal, I didn't know why, I had to ask, and they told me of my documents, I uploaded them and when there was a rejection, they didn't even tell me the reason I had to ask, the whole verification process took a month, it was very tedious, finally when I withdraw, I get the message that they take away my earnings according to them for bonus abuse, when I already explained before that it is not, mainly because I continue betting when I have already fulfilled the rollover, they argue these reasons

i) a single deposit to receive the MAX bonus offered.

ii) Start your betting activity with a single bet, Football Pre Event, Bet = your deposit + bonus money, at high odds (greater than 2)

iii) Start your betting activity with simple bets, Pre-event football, Total bets = your deposit + bonus money, at high odds (greater than 2)

iv) Continue your betting activity in the same pattern as mentioned above, with bets = winnings from the first bet(s)

As I already explained, they are not sufficient reasons to allege a bonus abuse and based solely on the fact that they put as an excuse the quota 2 that was a bonus requirement hahaha

And to finish, why didn't they take away the earnings from my bonus, when I finish fulfilling it? that it was at the beginning of the year when I had barely 700 and I didn't have to wait when I already had 2000 and wanted to withdraw, also there was about 30 days verifying my account, they could easily tell me, but since they couldn't find an excuse they had to tell me at the end, I repeat I don't think so a bonus abuse, I bet a lot of money between all my bets, to get from 100 to more than 2000

hola tuve el problema con esta casa lo ganado fue en apuestas deportivas, me quitaron mis ganancias, según ellos por abusar de un bono, para comenzar no hay abuso de bono si el usuario sigue apostando despues de cumplir el rollover, mi retiro fue porque me limitaron, yo deposite 110 dolares, no recuerdo si era el bono maximo que ellos daban, pero una de las razones que argumentaban era que use el maximo bono, lo cual carece de mucho fundamento, muchos usan el bono maximo de una casa, el siguiente punto es que yo apuesto todo mi dinero a una cuota 2 o mas, lo de apostar todo mi dinero fue por que la casa carecia de muchos partidos y cuando vi, le puse todo, creo que es normal varios lo deben hacer, y lo de la cuota 2 es una de las reglas del bono, me parecio un chiste que dijieran eso como excusa, otro punto fue segun ellos que yo seguia usando el mismo patron de cuota 2 o mas, jajajajaja y era lo mismo, creo que ni siquiera sabian que era un requisito del bono, y de patron cambie porque primero apostaba en baloncesto y luego fui por futbol, asi que no tienen la razon ahi, al cumplir el rollover obtuve un aproximado de 700 dolares, yo segui jugando como menciono y ya el disque patron de la cuota 2 lo deje, porque era una regla del bono, ya mis apuestas ahora eran mas bajas de 1.80 0 1.90, finalmente obtuve 2009.55, y me di con la sorpresa que me limitaron, entonces quiero retirar, pero anulaban mi retiro, no sabia porque, tenia que preguntar, y me dijieron de mis documentos, los subia y cuando habia un rechazo, ni siquiera me decian el motivo tenia que preguntar, todo el proceso de verificacion tardo un mes, fue muy tedioso, finalmente cuando ya retiro, me llega el mensaje que me quitan mis ganancias segun ellos por abuso de bono, cuando ya explique antes que no lo es, principalmente porque yo sigo apostando cuando ya cumpli el rollover, argumentan estas razones

i) un solo depósito para recibir el bono MAX ofrecido. 

ii) Comenzar su actividad de apuestas con una sola apuesta, Pre evento de fútbol, ​​Apuesta = su depósito + dinero de bonificación, en cuota alta (superior a 2) 

iii) Comenzar su actividad de apuestas con apuestas simples, Pre evento de fútbol, ​​Total de apuestas = su depósito + dinero de bonificación, en cuota alta (superior a 2) 

iv) Continuar su actividad de apuestas con el mismo patrón mencionado anteriormente, con apuestas = ganancias de la(s) primera(s) apuesta(s)

como ya expliqué no son motivos suficientes para aducir un abuso de bono y basandose solamente que ponen de pretexto la cuota 2 que era requisito de bono jajaja

y para culminar porque no me quitaron las ganancias de mi bono, cuando lo termine de cumplir ? que fue a comienzos de año cuando tenia apenas 700 y no esperar cuando ya tenia 2000 y queria retirar, ademas hubo como 30 dias verificando mi cuenta, facilmente podian decirmelo, pero como no encontraron un pretexto tuvieron que decirmelo al final, reitero no me parece un abuso de bono, aposte muchismo dinero entre todas mis apuestas, para llegar de 100 a mas de 2000

Dear Carlos,

After reading your complaint we’ve realized that this complaint is sports betting related, but feel free to correct me if I am wrong. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Best regards,

Kristina

So where can I report this? I would greatly appreciate the information

entonces donde podria denunciar esto ? agradeceria mucho la información

Thank you for your reply, Carlosalberto19. I will get back to you via email, but at the same time, I am forced to reject this complaint due to its nature. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.