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Hello,

I recently deposited a total of around €50 and made a profit of €105. When I made the deposit, I used a €10 free bet sports betting offer but didn't make any profits from it. When I wanted to withdraw, customer support accused me of bonus abuse, VPN, multiple accounts, possible fraud, etc. After contacting support several times, I still haven't been helped and the specific reason for my account being closed and my deposit and winnings being withheld has not yet been given to me. It should also be mentioned that no money was earned through the bonus offer, only through real money.

I hope you can possibly help me!

Best regards,

Jakob B***h

Hallo,

ich habe vor kurzem insgesamt ca 50€ eingezahlt und einen Gewinn von 105€ erzielt. Bei der Einzahlung habe ich ein 10€ freebet Sportwettenangebot genutzt aber keine Gewinne daraus erzielt. Als ich nun auszahlen wollte wirft mir der Kundensupport Bonusmissbrach, VPN, Multiaccounts, möglicherweise Betrug usw vor. Nach mehrfachen kontaktieren des Supports wurde mir bis heute noch immer nicht geholfen und der spezifische Grund für die Schlie´ßung meines Kontos und Einbehalt von Einzahlung und Gewinn wurde mir bis heute noch nicht genannt. Zu erwähnen wäre noch es wurde kein Geld durch das Bonusangebot erzielt sondern nur durch Echtgeld.

Ich hoffe ihr könnt mir möglicherweise weiterhelfen!

Mit freundlichen Grüßen,

Jakob B***h

Dear JakiYT,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you kindly confirm if you used any VPN or IP-masking software to change your true location when accessing the casino website?

Is there any possibility that someone from your household or using the same IP address created an account in this casino?

Could you please specify what types of games you played? Were they slots, live casino games, or did you make bets on sports only?

Did you send any identity documents to the casino for verification? Have they been checked by the KYC department?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for the answer!

I have not used a VPN and no one in my household has ever used the site and I have only accessed campeonbet at home.

I only played sports bets on the site. The only bonuses I claimed were a "no deposit free bet" before depositing and a "welcome free bet" when I deposited, neither of which resulted in any winnings. The winnings were only from real money and the casino does not want to pay out the deposit + winnings and has already blocked my account.

My account was already fully verified before the withdrawal and only after requesting the withdrawal was my account blocked.

Thanks for the help!

Kind regards,

Jakob B***h

Vielen Dank für die Antwort!

Ich habe keine VPN verwendet und auch niemand aus meinem Haushalt hat die Seite jemals verwendet und ich selbst habe auch nur zu Hause auf campeonbet zugegriffen.

Ich habe ausschließlich Sportwetten auf der Seite gespielt. Die einzigen Boni die ich beansprucht habe, war vor der Einzahlung eine "no deposit freebet" und bei meiner Einzahlung eine "Willkommensfreebet", durch beide sind keine Gewinne entstanden. Die Gewinne sind ausschließlich durch Echtgeld entstanden und das Casino will Einzahlung + Gewinn nicht auszahlen und hat bereits mein Konto gesperrt.

Mein Konto war bereits vollständig verifiziert vor der Auszahlung und erst nach Beantragung der Auszahlung wurde mein Konto gesperrt.

Danke für die Hilfe!

Mit freundlichem Grüßen,

Jakob B***h

Dear JakiYT,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Campeonbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Campeonbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.