pozdrav svima,
Izvinjavam se, imao sam nekih zdravstvenih problema i nisam bio dostupan neko vreme dok sam se oporavljao. Zatražio sam da se ovo ponovo otvori, Tomas je bio ljubazan da mi pomogne.
Ovde se radi o tome što se žalba ne odnosi na Kapetana Džeka kao kazina. Može postojati neograničen broj različitih brendova kazina koje podržava ova grupa za korisničku podršku u bilo kom trenutku, ali oni nisu nužno povezani nečim osim korisničke podrške. Posh Casino je sopstveni entitet koji deli neke mreže podrške sa raznim drugim kazino brendovima, a Kapetan Džek je jedan od njih. Kao što je vaše moderno iskustvo kupovine putem interneta najčešće mnogi prodavci predstavljeni na centralnoj platformi za podršku (i dobijaćete reklame za mnogo više od prodavca kod kojeg trenutno kupujete), isto može biti i sa centralnom platformom za podršku.
Pregledao sam situaciju i nema problema u vezi sa Kapetanom Džekom, ako je potrebna podrška u vezi sa povlačenjem novca iz Posh Casino-a, treba je uputiti samom Posh Casino-u jer se radnje Posh Casina ne odnose direktno na Kapetana Džeka ili bilo koji drugi kazino brend koji podržava mreža korisničke podrške.
Nadam se da ovo razjašnjava stvari.
Najlepše želje,
Nik i kapetan Džek
Greetings all,
Apologies, I had some health related issues and wasn't available for some time while I was recovering. I requested this to be re-opened, Tomas was kind enough to oblige.
The issue here is the complaint does not relate to Captain Jack as a casino. There can be any number of different casino brands supported by this customer service group at any given time but they are not necessarily linked by anything beyond customer support. Posh Casino is it's own entity who happens to share some support networks with various other casino brands, Captain Jack being one of them. Much as your modern online shopping experience is most often many vendors represented on a central support platform (and you will receive advertising for much more than the vendor you are currently shopping with) the same can be true of the central support platform.
I have reviewed the situation and there are no issues relating to Captain Jack, if support is needed relating to a Posh Casino withdrawal it needs to be directed to Posh itself as the actions of Posh Casino do not directly relate to Captain Jack or any other casino brand supported by the customer support network.
I hope this clarifies things.
Best wishes,
Nick and Captain Jack
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