Zdravo vgui590,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Casino Ektreme. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li molim vas da nam kažete koliko vremena nakon zatvaranja prvog naloga ste otvorili novi? Možete li, molim vas, pojasniti gde tačno piše da možete imati samo jedan „aktivan" nalog?
Imajte na umu da posedovanje više naloga znači kreiranje više naloga i standardna procedura u takvim slučajevima je da kontaktirate kazino da ponovo otvorite svoj nalog, a ne da kreirate novi. Čak i tada, kazino to može odbiti i zadržati račun zatvoren. Da li ste ih kontaktirali sa takvim zahtevom?
Takođe bih želeo da vas upozorim u vezi sa upotrebom grubog jezika na našoj veb stranici jer je to protivno našoj politici.
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello wguy590,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Extreme. Please allow me to ask you a few more question before we would move forward.
Could you please advise how long after closing your first account did you open a new one? Can you please clarify where exactly does it state that you can have only one "active" account?
Please note that having multiple account means creating multiple accounts and the standard procedure at such cases is to contact the casino to reopen your account not creating a new one. Even then, the casino may refuse it and keep the account closed. Did you contact them with such request?
I would also like to warn you regarding the use of harsh language on our website as it is against our policy.
Looking forward to your answer.
Regards,
Nick
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