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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Odgovor na prigovor od Tomas Biscuit

Srpski
Dear emeeme,You wrote earlier:I have sent documents for verification through ... pre 26 minuta
Thanks for your reply.The document 'Certificate of residence issued by the Mu... pre 29 minuta
Dear evangreen13, The accusation from the casino is that you breached the max... pre 33 minuta
Thanks for your patience.I understand your disappointment regarding our decis... pre 56 minuta
Thanks for your patience and detailed explanation of the situation from both ... pre 1 sat
Thank you very much, joshdetlor11, for providing the necessary information. I... pre 1 sat
Dear djkarl,Thanks for the update,Could you please explain what the disputed ... pre 2 sati
Dear rinkgloj,Thank you very much for submitting your complaint. I’m sorry to... pre 2 sati
Dear mrdbriscoe,Thank you very much for submitting your complaint. I’m sorry ... pre 3 sati
Dear argv,Thank you very much for submitting your complaint. I’m sorry to hea... pre 3 sati
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