Želim da se pozabavim problemom koji sam imao sa kazinom Desert Nights koji je odbio moju isplatu i onda su mi neopravdano i grubo ukinuli nalog. Čini se kao da samo pronalaze izgovore da me spreče da dobijem svoje dobitke, što je osećanje koje odražavaju druge onlajn recenzije.
Zahtevana rezolucija:
Želeo bih da se moj nalog ponovo aktivira i da se moje povlačenje od 169 USD obradi što je pre moguće. Ili, u najmanju ruku, vratite moj depozit od 30 USD!
1. Početni dobici i depozit:
- Osvojio sam 180 dolara od promocije besplatnih okretaja.
- Da bih ispunio uslov povlačenja 9f depozita od 25 dolara, deponovao sam 30 dolara na svoj račun (iako nikad nisam kladio ovaj iznos).
2. Zahtev za povlačenje:
- Zatražio sam povlačenje 169 dolara.
3. Problemi sa procesom verifikacije:
- Proces provere identiteta bio je izuzetno frustrirajući. Tokom skoro dve nedelje, od mene se više puta tražilo da dostavim još dokumenata, iako sam svaki put poštovao:
- Tri puta sam dostavljao fotografije na kojima držim vozačku dozvolu.
- Dva puta sam davao pasoš držeći ga pored lica.
- Poslao sam račune za komunalije, izvode kreditnih kartica i bankovne izvode.
- I pored toga, stalno su mi stizali zahtevi za još dokumenata, uz tvrdnje da ne pratim kako treba proces, što nije bilo tačno.
Svi moji dokumenti su bili dosledni: isti
adresa, telefon, e-mail itd.
Nema razloga da negiraju moj dobitak. Dodatne beleške. Podnošenje pasoša nije čak ni deo uslova. To su tražili nakon mog trećeg pokušaja da predam vozačku dozvolu. Takođe treba napomenuti da su mi tražili dodatni dokaz o prebivalištu jer je krajnji levi ugao fotografije moje fotografije izvoda iz banke bio isečen. Bukvalno, sam vrh ugla papira. Bio je tako malen da ga ne biste ni primetili osim ako ne zumirate za 700%!
4. Neovlašćeno poništenje i ukidanje naloga:
– Danas sam primio e-poštu u kojoj se kaže da je moje povlačenje vraćeno na moj nalog „prema mom zahtevu", koji nikada nisam napravio.
- Kada sam pokušao da se prijavim na svoj nalog, moji podaci za prijavu su bili blokirani.
– Ubrzo nakon toga, primio sam sledeću e-poštu u kojoj se navodi da moj nalog nije prošao njihove interne bezbednosne provere i da je zatvoren.
Poštovani Šejn G.,
Kontaktiramo vas iz Desert Nights.
Nakon pregleda dostavljene dokumentacije, vaš nalog nije prošao naše interne bezbednosne provere.
Doneta je odluka da zatvorite vaš nalog. Ova odluka neće biti poništena.
U skladu sa našim uslovima i odredbama:
Sva unovčena sredstva će biti predmet revizije pre obrade. Igrači moraju dostaviti kopiju svog dokaza o identitetu, adresu, kopije kreditnih kartica i/ili drugu odgovarajuću dokumentaciju prilikom podizanja kredita. Dokaz o identitetu mora odgovarati registrovanom imenu i prezimenu. Ako igrač ne dostavi ovo u roku od 4 nedelje od našeg zahteva, njegov račun može biti podložan zaključavanju i dobicima i/ili uplatama novca, poništenim. U slučaju lažne dokumentacije, račun će biti zaključan i svi dobici i/ili unovci će biti poništeni.
U slučaju da se otvori novi nalog pod vašim imenom, on će takođe biti zatvoren.
Pozdravi,
Rudi
Upravljanje rizikom kazina
security@desertnightscasino.com
I want to address an issue I've had with Desert Nights Casino denied my payout and then they wrongfully and rudely terminated my account. It seems like they’re just finding excuses to keep me from receiving my winnings, a sentiment echoed by other online reviews.
Resolution Requested:
I’d like my account reinstated and my withdrawal of $169 processed as soon as possible.Or, at the very least, return my $30 deposit!
1.Initial Winnings and Deposit:
- I won $180 from a sign-up promotion of free spins.
- To meet the withdrawal condition 9f a $25 deposit, I deposited $30 into my account (though I never wagered this amount).
2. Withdrawal Request:
- I requested a withdrawal of $169.
3. Verification Process Issues:
- The identity verification process was extremely frustrating. Over nearly two weeks, I was repeatedly asked to provide more documents, even though I complied each time:
- I submitted photos of myself holding my driver’s license three times.
- I provided my passport twice, holding it next to my face.
- I sent utility bills, credit card statements, and bank statements.
- Despite this, I kept receiving requests for more documents, with claims that I wasn’t following the process correctly, which wasn’t true.
All of my documents were consistent: same
address, phone, email, etc.
There's no reason for them to have denied my winnings. Sidenote. Submitting a passport isn't even part of the requirements. They requested that after my third attempt of submitting my drivers license. It should be noted also that I they requested additional proof of residency because the very extreme top left corner of the photo of my bank statement photo was cropped. Literally, the very tip of the corner of paper. It was so tiny you wouldn't even notice it unless you zoomed in by 700%!
4. Unauthorized Reversal and Account Termination:
- Today, I received an email saying my withdrawal was reversed back into my account "as per my request," which I never made.
- When I tried to log into my account, my login information was blocked.
- Shortly after, I received the following email stating my account didn’t pass their internal security checks and had been closed.
Dear Shane G.,
We are contacting you from Desert Nights.
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof of identity, address, copies of credit cards and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and/or cash-ins made, voided. In cases of fraudulent documentation, account will be locked and all winnings and/or cash-ins will be voided.
In the event a new account under your name is created, it will also be closed.
Regards,
Rudi
Casino Risk Management
security@desertnightscasino.com
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