Empire777 Casino - Dobici igrača su konfiskovani nakon verifikacije.

I've also presented this in the discussion section but

recently, at the Empire Casino,

I deposited a first-time deposit bonus of 1000 dollars

second deposit bonus of 500 dollars,

and a third deposit bonus of 500 dollars, and with the third deposit bonus, I won a large prize, met the betting conditions for the 8267 dollars, it was then converted to real money. After verifying my account, I attempted to withdraw, however,

a notice arrived stating a game check is required.

After some time, winnings in my account were confiscated, and only my total deposit amount of 2000 dollars was secured. The rest has been confiscated. I believe this confiscation to be unjust, and hence, desire to seek consultation regarding this issue and have made a post here.

ディスカッションの方にも提出させていただいたのですが

先日、エンパイアカジノにて

初回入金ボーナスを1000ドル

二回目入金ボーナス500ドル、

三回目入金ボーナス500ドルを入金して、三回目入金ボーナスで高額賞金を獲得し8267ドルを賭け条件をクリアして、リアルマネーに変換され、アカウント認証をし出金を試みましたが、

ゲームチェックをすると通知が来て、

しばらくするとアカウントから勝利金を没収され、入金総額2000ドルを保証だけされ残額は、没収され、不当な没収と考え、今回相談せていただきたいと思い投稿させていただきました。

Dear ddoddodd74,

Thank you very much for submitting your complaint. I'm sorry to hear about the issues you've encountered with your winnings at Empire777 Casino.

To assist you further, could you please provide more details about the timeline of events?

• Specifically, it would be helpful to know when you made each deposit, when you won the prize with the third deposit bonus, and when you initiated the withdrawal request.
• Additionally, could you clarify what the notice regarding the game check requirement entailed?
• Did you receive any further communication from the casino regarding this issue?

If there are any relevant communications or documents you would like to forward to us, please feel free to send them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I received my first, second, and third bonuses on April 24th.

Then, on April 25th, the wagering requirements were cleared and the bonus was converted into cash.

Support explained that this was fraudulent use and an illegal bonus being passed over, and that the details were decided by the provider and the relevant department and could not be disclosed.

This is the only explanation I could get from the support team, so I decided to ask for advice here.

4月24日に初回ボーナス、二回目ボーナス、三回目ボーナスを受け取りました。

そして、4月25日に賭け条件もボーナスをクリアしてキャッシュ化されました。

サポートには、不正利用また不正なボーナススルーと説明され、詳細はプロバイダー及び担当部署にて決められており、開示はできないと言われています。

サポートの方ではこの内容でしか説明されないので、こちらに相談させていただきました。

Hi ddoddodd74,

• Could you share any relevant correspondence between yourself and the casino that you could forward to petronela.k@casino.guru prior to our direct contact with the casino?
• Have you received any formal communication from the game provider explaining their suspicions regarding bonus abuse?

Thank you.