Igrač iz Vijetnama je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Vietnam has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Vijetnama je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Dear tantien21111999,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Zdravo, tantien21111999
Nismo sigurni u čemu vam možemo pomoći.
Transakcija povlačenja je napravljena 10.04.2023 16:59:09 (UTC)
Povlačenje je potvrđeno 10.04.2023 17:09:43 (UTC)
10 minuta nakon kreiranja. Šta nije u redu?
Pozdravi
Hello, tantien21111999
Not sure what we can help you with.
The withdrawal transaction was created on 10.04.2023 16:59:09 (UTC)
The withdrawal was confirmed on 10.04.2023 17:09:43 (UTC)
10 minutes after creation. What is wrong?
Regards
Obično mi treba 10 minuta da primim novac. Prošlo je predugo, a novac još uvek nije prebačen na moj račun. Treba mi novac jer moj brat ima nesreću. Treba mi taj novac da uđem u bolnicu. Možete li mi pomoći da brzo prebacim novac
Usually, it takes me 10 minutes to receive the money. It's been too long and the money still hasn't been transferred to my account. I am in need of money because my brother has an accident. I need that money to get into the hospital. Can you help me transfer money quickly
Dear tantien21111999,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.