Zdravo Henners,
Hvala vam što ste podelili potpunu komunikaciju sa nama. Vidim da kada ste tražili zatvaranje naloga, vaš glavni razlog je bio nezadovoljstvo ponuđenim bonusima.
Imajte na umu da je kada tražite samoisključivanje ključno da sledite ove jednostavne korake za uspešan ishod:
- Pošaljite svoj zahtev na tačnu adresu e-pošte navedenu u opštim uslovima i odredbama kazina.
- Ako ne dobijete odgovor, pokušajte da koristite druge metode komunikacije ili pošaljite naknadnu e-poštu.
- Jasno navedite razloge zašto želite da vaš nalog bude samoisključen. Zapamtite, traženje boljih bonusa ne bi trebalo da bude razlog za zatvaranje računa.
Za buduću referencu, kada se prijavljujete za samoisključivanje, jasno navedite zašto želite da se vaš nalog deaktivira i navedite željeni vremenski period. Takođe, uverite se da je predmet e-pošte jasno označen, jer podrška za kazino prima mnogo zahteva svakog dana. Dobro označena tema povećava šanse da vaš zahtev bude brzo obrađen.
Primer:
Naslov e-pošte: Samoisključivanje
Podaci o igraču:
ime:
prezime:
Datum rođenja (DOB):
Prijava u kazino:
Adresa e-pošte:
„Pozdrav Golden Reels Casino,
Pišem da vas obavestim da želim da se odmah isključim iz ovog kazina i da ne primam marketinške materijale u vezi sa kockanjem na minimalni period od kkk meseci/godina (ili trajno).
Razlog moje odluke je kkk.
Potvrđujem da mi neće biti dozvoljeno da poništim svoje samoisključivanje tokom ovog perioda i da se ono ne može ukinuti pre isteka ugovorenog trajanja."
Nažalost, pošto nikada niste spomenuli problem kockanja kazinu i više puta ste tražili zatvaranje računa zbog nezadovoljstva bonusima, nismo u mogućnosti da pregovaramo o povraćaju vaših izgubljenih depozita.
Obavestite me ako postoje dodatne informacije koje sam možda propustio. U suprotnom, bojim se da ću morati da odbijem vašu žalbu kao neopravdanu. Voleo bih da mogu da ponudim više pomoći.
Hvala vam na razumevanju.
Hi Henners,
Thank you for sharing the full communication with us. I can see that when you were requesting the closure of your account, your main reason was dissatisfaction with the bonuses offered.
Please remember that when requesting self-exclusion, it's crucial to follow these simple steps for a successful outcome:
- Send your request to the correct email address listed in the casino's general terms and conditions.
- If you don’t receive a response, try using other communication methods or send follow-up emails.
- Clearly state your reasons for wanting your account to be self-excluded. Remember, requesting better bonuses should not be the reason for account closure.
For future reference, when applying for self-exclusion, clearly state why you want your account deactivated and specify the desired time period. Also, ensure the email subject is clearly marked, as casino support receives many requests each day. A well-marked subject increases the chances of your request being processed promptly.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
Date of Birth (DOB):
Casino login:
Email address:
"Greetings Golden Reels Casino,
I’m writing to inform you that I wish to exclude myself immediately from this casino and from receiving any gambling-related marketing materials for a minimum period of xxx months/years (or permanently).
The reason for my decision is xxx.
I acknowledge that I will not be allowed to reverse my self-exclusion during this period and that it cannot be lifted before the end of the agreed duration."
Unfortunately, since you never mentioned a gambling problem to the casino and repeatedly requested account closure due to dissatisfaction with bonuses, we are unable to negotiate a refund for your lost deposits.
Please let me know if there is any additional information that I might have missed. Otherwise, I’m afraid I will have to reject your complaint as unjustified. I wish I could offer more assistance.
Thank you for your understanding.
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