50 dolara depozita. 450% bonusa. Završeno igranje od 8000 dolara. Preko 250 dolara je uklonjeno sa mog stanja dok sam bio u igri. Stanje se smanjilo sa preko 700 dolara na 498 dolara. Pretpostavio sam da je to „povraćaj bonusa" (250 dolara ili tako nešto.) i da je ostalo moje jer će 500 dolara biti moj maksimalni iznos gotovine. Stavite zahtev za 498,98 dolara.
Kazino onda nastavlja da me muči oko mojih dokumenata narednih nedelju i po, iako sam im već poslao sve svoje dokumente pet različitih puta.
Konačno dobijam e-poruku u kojoj se navodi da će 498,98 USD „početi da se obrađuje" i da će biti oduzeta naknada od 30 USD.
Prođe oko nedelju i po dana, nisam čuo ništa od njih pa sam ih kontaktirao i saznao da će moje povlačenje biti samo 274 - 30 dolara.
Posle mnogo vraćanja i nazad, još uvek nisam dobio ni 274 dolara...ili...244 dolara. čet uživo mi stalno govori da postoji neka vrsta kvara u sistemu koji uzrokuje kašnjenje za koje znam da je laž jer je to isti izgovor za žalbe svih drugih.
Siguran sam da ima još toga za reći. Šta god još treba da znate samo pitajte.
$50 deposit. 450% bonus. Completed $8000 playthrough. Over $250 was removed from my balance while in play. Balance went from over $700 down to $498. I assumed that that was the"bonus payback" ($250 or so.)and that the rest was mine as $500 was going to be my max cash out. Put in w/d request for $498.98.
Casino then proceeds to give me a hard time about my documents for the next week and a half even though I had already sent them all of my documents five different times.
Finally I get an email stating the $498.98 will be "starting to process" and that there will be a $30 fee subtracted.
About a week and a half goes by I hear no word from them so I contact them and find out my withdrawal is only going to be $274 - $30.
After a lot of back and forth I still haven't even received the $274..or...$244. live chat keeps telling me that there is some sort of glitch in the system that is causing the delay which I know for a fact is a lie because it is the same excuse on everybody else's complaint.
I'm sure there is more to tell. Whatever else you need to know just ask.
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