Las Atlantis Casino - Igrač pokušava završiti KYC.

Wanted to make sure that the casino is cotton my validation and if there's anything else that I can send and make sure that they get it and I get my money I sent my Bitcoin wallet two cards that I used for depositing before my picture and ID front and back picture of ID front and back with me holding up the ID next to my face is there anything else that I can do to assure that I am approved and not have to wait no longer than a few days be approved

Dear Charles,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Every casino is unique and requires different documents from the player. 

Unfortunately, I don't work for this casino, therefore I cannot tell you exactly which documents are required. However, I have checked the T&Cs and I found this:

"3. To provide our Billing department with all the necessary data, we require Customer identity validation before the winnings can be distributed. During this procedure the Customer should provide the following documents to validation@lasatlantis.com:

 Proof of identity (driver’s license, ID, passport).

 Both sides of the credit/debit card(s) used for depositing. We only need the 6 first and the 4 last digits of the credit card number. The CVV and the intermediate digits of the card number can be hidden.

 Proof of address (Utility, Medical or Delivery Bill or any official document with full name, address, and date, provided it has been issued within the past 2 months).

Account Validation (containing Credit Card Validation and Banking Validation)"

I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to refuse to verify your account, or to delay the process.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Charles,

We are extending the timer by 10 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hello Charles,

Thank you for your feedback.

Please be informed that KYC validation of your account is a one-time required procedure which guarantees that your funds will be received on time and with no bounce backs. It usually takes a couple of business days to get the account approved for the Payouts, though may take longer in case of missing documents. I’ve been in touch with a Casino Representative regarding the matter and was informed that your account has been already approved.

Should you have any questions please let me know.

Regards,

Las Atlantis Casino Team

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.