Locowin Casino

Javno

Anoek

Neregistrovani korisnik

Holandija

Javno

pre 4 godina

OriginalPrevod

Nedavno sam isprobao ovaj kazino, Locowin, i dobio sam bonus dobrodošlice od 125 eura (uplatio depozit 125 eura) u ukupnom iznosu od 250 evra. Odigrao sam puno Nettent slotova, koje iskreno možete igrati u svakoj kasini sa bonusom. Moj omiljeni je Twin spin. Na kraju sam ispunio svoje zahtjeve za klađenje i povukao 1000 eura. Povrh toga, nisam morao da koristim svoj bonus novac, jer sam realnim bilansom ipak osvojio sve svoje dobitke.

Nakon što su od mene zatražili da ovjerim svoj račun, poslao sam sve potrebne dokumente. Upravo sam dobio e-mailom da sam prekršio uvjete za bonus jer nisam mogao igrati igru 'Twin Spin' sa svojim novcem od bonusa.

Ovo je moj problem. Razumijem da T&C dolazi sa bonusom, ali ono što uvijek radim je da ih skeniram. Nikad nisam vidio slotove koje oni isključuju. Očekuje se da postoji ogromna lista koju ne možete igrati. Moj je problem što ne postoji nijedan igrač koji čita sve stranice na T i C i siguran sam da je to čest problem ovog kazina. Jeste li ikad čuli za kockarnicu u kojoj nije dozvoljeno nijedan automat za igranje s bonusom? Nisam već posjetio preko 100 kockarnica i NIKADA se nisam suočio s tim problemom. Znam da će ovo biti vrlo težak slučaj jer su T i C ono što jesu. Ali iskreno, koje kockarnice daju ograničenja za igre na igre, možda i u lutanju ali nikada ne igraju automate

Povrh svega toga nisam to namerno radio, već sam samo igrao i dobro se provodio. Kršenje pojmova velika je riječ za nekoga tko o tome nije znao. Casino bi trebao ograničiti igrače bonusom da igraju te igre. Popis ograničenih slotova je toliko velik da lako možete pogriješiti, jer nije test, oni bi trebali zaključati te igre.

Nikada nisam doživio nešto takvo i bijesno mi je što je kasino vrlo jednostavno prihvatiti igrače zdravo za gotovo i ne upozoravati prije otvaranja igara s bilo kojim ograničenjem. trebali bi zaštititi svoje igrače i blokirati ih, a nitko zapravo ne čita sve uvjete i to znaju.

Teško mi je to pustiti jer također nisam igrao sa svojim bonusom, tako da su u osnovi moje dobitke i trebalo bi ih samo isplatiti.

najgori kazino ikad igran sa nadrealističkim uvjetima i po tome što sam siguran da nisam jedini koji se ovo dogodio, osjeća se kao prevara

I was recently try this casino, Locowin and got a welcome bonus of 125 euro (made a deposit 125 euro) in total 250 euro. I played a lot of Nettent slots, which you can honestly play in every casino with a bonus. My favourite is Twin spin. In the end I fullfilled my wagering requirements and made a withdrawal of 1000 euro. On top of that I didn't had to use my bonus money as I still won all my winnings with my real balance.

After they asked me to verify my account, I have sent all the required documents. I have just received in e-mail that I breached the bonus conditions because I wasn't able to play the game 'Twin Spin' with my bonus money.

Now this is my problem. I do understand that there are T&C coming with a bonus, but what I always do is scan them. Never ever did I see the slots they exclude, apparentely there is a huge list that you can't play. My problem is that there is no player that is reading all the pages of T and C and I am sure this is a common problem with this casino. Have you ever heard of a casino that is not allowed any slots to play with a bonus? I havent and I have visit over a 100 casinos already and NEVER have I faced this problem. I know this is going to be a very hard case as the T and C are what it is. But honestly, which casino is giving restrictions to slot games, maybe in waggering but never to play the slots

On top of this I didn't do this on purpose, I was just playing and had a good time. A violotion of the terms is a big word for someone who didnt know about it. The casino should restrict players with a bonus to play those games. The list of restrict slots is that big that you easily make a mistake, as it is not a test, they should lock down those games.

I have never ever experienced something like this and it makes me furious that its very easy for a casino to take its players for granted and not give any warning before opening slots with Any restriction. they should protect their players and block them plus nobody is really reading all the terms and conditions and they know it.

I find it very hard to let this go because I also didnt play with my bonus amount, so basically the winnings are mine and should have just pay out.

worst casino ever played with surrealistic terms and conditions and because I am sure I am not the only who happened this, it feels like a scam

Automatski prevedeno:

Javno

Petronela

Complaints Team Lead

Javno

pre 4 godina

OriginalPrevod

Dragi Anoek,

Hvala vam što ste poslali svoju žalbu putem naše web stranice. Potpuno razumem koliko teška mora biti cijela situacija za tebe. Pažljivo sam provjerio Bonus Uvjete na web mjestu i moram reći da je lista zabranjenih igara za bonus igru prilično dugačka i da je vaš omiljeni automat automat Twin Spin uključen:

(6.11 S aktivnim bonusom strogo je zabranjeno igrati sljedeće igre, Stolne igre, Video Poker, Jackpot igre, Live Casino i slijedeće igre: 1429 Uncharted Seas, Big Bad Wolf, Blood Suckers, Bonanza, Castle Builder, Castle Builder 2, Da Vincijevo blago, mrtva ili živa, mrtva ili živa 2, Eggomatik, Hellboy, vrući spin, besmrtna romansa, Jackhammer 2, Jammin Jars, Jingle Spin, Dung džungle, Koi princeza, izgubljeni relikviji, Lucky Angler, Madame Destiny, Max Quest: Gnjev Ra, Moon Princess, Peking Luck, Reactoonz, Rich Wilde i Tome ludila, Uspon Olimpa, Robin Hood - Shifting Riches, Scrooge, Tajna kamenja, Tajne Atlantide, Simsalabim, Sinbad, Slotomoji, Sushi Bar, Slatki Bonanza, Slatki Bonanza Božić, Kućica pasa, Uključite svoje bogatstvo, Twin Spin , Pobjednički, Vikinzi, koji želi biti milijunaš, Divlji roj, Zombiji, SugarPop, Opasnost visokog napona. U slučaju da se time prekrši bonus i svaki potencijalni dobitak dobijen od bonusa biće izgubljen .)

Nažalost, ako kockarnica podijeli sve relevantne informacije na svojoj web stranici, u vezi s tim ne mogu puno učiniti za vas. Nije neobično da kockarnice stavljaju ograničenja na bonus igranje (ograničene igre, igrači, maksimalna oklada itd.). Razumijem da bi igračima bilo lakše kada bi igre koje nisu dopuštene tijekom bonus igre bile potpuno blokirane, ali, nažalost, to nije uobičajena praksa. Nadamo se da će to postati uobičajena praksa u budućnosti.

Što se tiče redoslijeda uplaćivanja sredstava tijekom bonus igre, većina bonusa ima isti redoslijed: " Kada igrate tokom tekuće kampanje ili bonusa, račun člana prvo se naplaćuje iz stvarnog salda novca, a nakon toga od bonus novca." Nažalost , to ne znači da bonus nije aktivan prvo prilikom oklade vašeg stvarnog novca.

Molim vas, shvatite da je kršenje uvjeta dovelo do oduzimanja dobitka i to je nepovratan proces. Žao mi je što vam nisam mogao više pomoći u ovom slučaju.

Srdačan pozdrav,

Petronela

Dear Anoek,

Thank you very much for submitting your complaint through our website. I fully understand how difficult the whole situation must be for you. I carefully checked the Bonus Terms on the website and I must say that the list of forbidden games for bonus play is rather long and your favorite slot machine Twin Spin is included:

(6.11 With an active bonus the following games are strictly forbidden to play, Table Games, Video Poker, Jackpot Games, Live Casino and the following slot games: 1429 Uncharted Seas, Big Bad Wolf, Blood Suckers, Bonanza, Castle Builder, Castle Builder 2, Da Vinci's Treasure, Dead or Alive, Dead or Alive 2, Eggomatic, Hellboy, Hot Spin, Immortal Romance, Jackhammer 2, Jammin Jars, Jingle Spin, Jungle Spirit, Koi Princess, Lost Relics, Lucky Angler, Madame Destiny, Max Quest: Wrath of Ra, Moon Princess, Peking Luck, Reactoonz, Rich Wilde and the Tome of Madness, Rise of Olympus, Robin Hood - Shifting Riches, Scrooge, Secret of the Stones, Secrets of Atlantis, Simsalabim, Sinbad, Slotomoji, Sushi Bar, Sweet Bonanza, Sweet Bonanza Xmas, The Dog House, Turn Your Fortune, Twin Spin, Victorious, Vikings, Who Wants To Be A Millionaire, Wild Swarm, Zombies, SugarPop, Danger High Voltage. In case that this is breached the bonus and any potential winnings derived from the bonus will be forfeited.)

Unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter. It is not unusual for casinos to put restrictions on bonus play (restricted games, game providers, maximum bet etc.). I understand that it would be easier for the players, if the games which are not permitted during bonus play were blocked completely, but, unfortunately, that is not a common practice. We hope it becomes a common practice in the future, though.

Regarding the order of wagering your funds during bonus play, majority of the bonuses have the same order: "When playing during an ongoing campaign or bonus, the member's account is first charged of the real money balance and thereafter from the bonus money." Unfortunately, it doesn’t mean that the bonus is not active during the wagering of your real money first.

Please, understand that breaching the terms led to confiscating the bonus winnings and it is an irreversible process. I am sorry I couldn’t help you more in this case.

Best regards,

Petronela

Automatski prevedeno:

Javno

Petronela

Complaints Team Lead

Javno

pre 4 godina

OriginalPrevod

Dragi Anoek,

Produžujemo tajmer za 7 dana. Molimo, ne ustručavajte se kontaktirati nas ako vam treba pomoć, u suprotnom ćemo odbiti vašu žalbu.

Automatski prevedeno:

Javno

Petronela

Complaints Team Lead

Javno

pre 4 godina

OriginalPrevod

Nažalost, ovaj slučaj odbacujemo jer igrač nije odgovorio na naše poruke i pitanja. Stoga nismo u mogućnosti nastaviti s daljnjom istragom ili predložiti moguća rješenja.

Igrač može ponovo otvoriti ovu žalbu u bilo kojem trenutku.

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