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I am currently on day 8 of waiting for my £2000 withdrawal , when I first initially won they said it would be 1-3 days as it would be paid straight into my account as it was just a card transfer, every time I go on chat to ask about my withdrawal daily the days change , from it will be tomorrow it will be 1-3 days and now today they are saying 3-5 business days, I don’t understand why they are delaying my pay it has been approved just waiting for transfer, I also had a win last month and it went smoothly within a few days no problem 

Dear Mandy,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Mandy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.