Draga jsaia,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem.
Možete li mi reći koliko ste puta pokušali da otpremite svoje dokumente za verifikaciju?
Da li ste kontaktirali korisničku podršku da biste pitali da li postoji drugi način za verifikaciju vaših dokumenata, pošto vam sistem trenutno ne dozvoljava da otpremite nove fotografije radi verifikacije?
Na osnovu snimaka ekrana koje ste poslali, postoji nekoliko razloga zašto vaši dokumenti možda nisu verifikovani.
Kada učitavate fotografiju lične karte, uverite se da su sva četiri ugla kartice vidljiva. Takođe, snimite sliku u dobrom prirodnom svetlu i dovoljnog kvaliteta da sve tekstualne informacije budu lako čitljive.
Kada otpremate dokaze o adresi i uplati, takođe se pobrinite da fotografišete ceo dokument tako da su sva četiri ugla potpuno vidljiva.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear jsaia,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Could you please let me know how many times you have tried uploading your verification documents?
Have you contacted customer support to ask if there is another way to verify your documents, since the system currently does not let you upload new photos for verification?
From the screenshots you sent, there are several reasons why your documents may not have been verified.
When uploading the photograph of your ID, please ensure that all four corners of the card are visible. Also, take the picture in good natural light and with enough quality that all textual information is easily readable.
When uploading your proofs of address and payment, also make sure to photograph the entire document with all four corners fully visible.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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