Zdravo, draga sachunarke !
Hvala vam što ste nam rekli o problemu. Žao nam je što ste imali negativno iskustvo. Uvek se trudimo da poboljšamo iskustvo naših klijenata i da vam pomognemo.
Stvar je u tome što je kladionica 14.09.23. uspešno potvrdila povlačenje sredstava (trk 325749754534, trk 325737170482) Da biste saznali informacije o nedostatku sredstava na detaljima, potrebno je da kontaktirate banku.
Ukoliko banka ne može da pronađe sredstva za navedeni period, potrebno je da nam dostavite:
- snimak ekrana zvaničnog odgovora banke o rezultatima koda za proveru (zvanično pismo banke u kojem se navodi da transakcije sa ovim utr nisu primljene i pripisane vašem računu)
- izvod iz banke od dana isplate do danas u PDF formatu.
Molimo dostavite ove dokumente na našu e-poštu sermsupport@mostbet.com da bismo mogli da istražimo vaš slučaj.
Želim vam prijatan dan!
Srdačan pozdrav, Mostbet.
Hello, Dear sachunarke!
Thank you for telling us about the problem. We are sorry you had a negative experience. We always try to improve the experience of our clients and help you.
The matter is that the withdrawal of funds was successfully confirmed by the betting company on 14.09.23 (trx 325749754534, trx 325737170482) To find out information about the absence of funds on the details, you need to contact the bank.
If the bank cannot find the funds for the specified period, you need to provide us:
- a screenshot of the bank's official response on the results of the checking code (an official letter from the bank stating that the transactions with these utr have not been received and credited to your account)
- a bank statement from the day of withdrawal till today in PDF format.
Please provide these documents to our email sermsupport@mostbet.com so that we can investigate your case.
Have a nice day!
Best regards, Mostbet.
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