The player from South Africa had been waiting for his withdrawal for over two weeks. After depositing more funds via Litecoin, the player had contacted the casino and was given a reference number. Despite being told he would be contacted within 72 hours, there had been no response for 11 business days. The player had confirmed this was his first deposit and withdrawal at the casino, and his account had been verified. The casino had claimed that the player's deposit was unsuccessful and his winnings were from the 3rd consecutive free chip, which according to their terms, made him ineligible for withdrawal. The player did not respond to confirm or deny these facts. Consequently, we could not investigate further and had to reject the complaint.
Igrač iz Južne Afrike je na povlačenje čekao više od dve nedelje. Nakon što je deponovao više sredstava preko Litecoin-a, igrač je kontaktirao kazino i dobio je referentni broj. Uprkos tome što mu je rečeno da će ga kontaktirati u roku od 72 sata, odgovora nije bilo 11 radnih dana. Igrač je potvrdio da je ovo njegov prvi depozit i povlačenje u kazinu, a njegov račun je verifikovan. Kazino je tvrdio da je depozit igrača bio neuspešan i da je njegov dobitak bio od trećeg uzastopnog besplatnog čipa, što ga je, prema njihovim uslovima, učinilo nepodobnim za povlačenje. Igrač nije odgovorio da potvrdi ili demantuje ove činjenice. Shodno tome, nismo mogli dalje da istražujemo i morali smo da odbijemo žalbu.
Automatski prevedeno: