Hvala obojici na vašim odgovorima i dodatnim informacijama.
Dragi Rakeshpvr ,
Pre nego što zatražim od kazina dodatne detalje/dokaze, dozvolite mi da ponovim pitanja bez odgovora i zamolim vas još nekoliko da razjasnite situaciju.
„ Možete li nam dostaviti ažuriranje? Da li ćete kreirati novi nalog sa tačnim ličnim podacima u skladu sa uputstvima kazina? Ako jeste, možete li potvrditi da je vaš depozit od 4.000 INR posledično pripisan na račun?
Koji je razlog zašto ste tamo uneli drugi datum rođenja?
Da li ste svesni činjenice da drugačiji datum rođenja onemogućava KIC/verifikaciju vašeg identiteta, a krši Odredbe i uslove kazina? Pored toga, u takvim slučajevima, igrači mogu biti srećni što je kazino u mogućnosti i voljan da vrati njihov poslednji depozit(e). "
Pošto se ne sećate koji ste tačno datum rođenja popunili na svom spornom nalogu (a to je jedan od glavnih ličnih podataka koji identifikuju pojedinca – nije kako ste tvrdili, da su samo ime, prezime i fotografije važni za popunite KIC) ali ste sigurni u to da se samo DOB ne poklapa sa vašim dokumentima, izgleda da ste to uradili namerno, a bilo bi dobro da znate razlog, koji do sada niste naveli.
Dakle, šta je bio razlog? I ako je jedini način da vratite svoj poslednji depozit da registrujete novi nalog sa svojim istinitim ličnim podacima, zašto to jednostavno niste uradili?
Zašto vam je problem da registrujete novi nalog sa svojim stvarnim ličnim podacima? Ako ste pogrešno popunili samo DOB na svom spornom zatvorenom nalogu i možete da potvrdite svoj identitet, ne bi trebalo da bude problem da pratite uputstva kazina i vratite zaplenjena sredstva.
Imajte na umu da je vaša saradnja u rešavanju problema neophodna kako bismo mogli da vam pomognemo, a izbegavanje odgovora na moja pitanja smatraće se odugovlačenjem procesa i nesaradnjom sa vaše strane. Ako niste u mogućnosti i voljni da odgovorite na moja pitanja dovoljno i istinito, bojim se da više ništa ne možemo da vam pomognemo i da će to dovesti do zatvaranja/odbijanja žalbe.
Hvala na razumevanju. Radujem se što ću čuti od vas odgovore.
Thank you both for your replies and additional information.
Dear Rakeshpwr,
Before I ask the casino for further details/evidence, allow me to please repeat the unanswered questions and ask you a few more to clarify the situation.
"Can you provide us with an update? Will you create a new account with the correct personal details in accordance with the casino's instructions? If yes, can you confirm that your deposit of 4,000 INR was consequently credited to the account?
What was the reason you filled out a different date of birth there?
Are you please aware of the fact that a different date of birth makes the KYC/verification of your identity impossible, while it breaches the casino's Terms and Conditions? In addition, in such cases, players could be happy that the casino is able and willing to return their last deposit(s)."
Since you do not remember what exact date of birth you filled out in your disputed account (and it is one of the main personal details that identify an individual - it is not as you claimed, that only name, surname, and photos are important to complete the KYC) but you are sure about the fact that only DOB does not match with your documents, it looks that you did it on purpose, and it would be good to know the reason, which you have not provided until now.
So, what was the reason? And if the only way you can get your last deposit back is to register a new account with your true and genuine personal information, why you just did not do it?
Why is it a problem for you to register a new account with your real personal information? If you filled out only the DOB incorrectly in your disputed closed account, and you are able to verify your identity, it should not be a problem to follow the casino's instructions and gain the confiscated funds back.
Please note that your cooperation in resolving the issue is necessary so we are able to help you, and avoiding answering my questions will be considered dragging the process out and non-cooperation on your side. If you are not able and willing to answer my questions sufficiently and truthfully, I am afraid there is nothing we can further help you with, and it will lead to complaint closure/rejection.
Thank you for understanding. Looking forward to hearing the answers from you.
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