NaslovnaPritužbeRoobet Casino - Nalozi igrača su zatvoreni, ali im je dozvoljeno da se ponovo otvore.
Roobet Casino - Nalozi igrača su zatvoreni, ali im je dozvoljeno da se ponovo otvore.
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Poslato:
26/08/2024
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2d 14h 26m 6s
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pre 4 dana
Prevod
The player from North Macedonia requested a complete ban from Roobet after experiencing gambling addiction issues. Despite having requested permanent bans on two accounts, he was able to create new accounts and continue gambling. He sought a full refund of his losses. The Complaints Team concluded that no refund was warranted since the player did not clearly communicate his gambling addiction to the casino during his requests, which only mentioned 'ban' and 'unban.' Consequently, the complaint was rejected.
Igrač iz Severne Makedonije zatražio je potpunu zabranu od Roobet-a nakon što je imao problema sa zavisnošću od kockanja. Uprkos tome što je tražio trajne zabrane na dva naloga, uspeo je da otvori nove naloge i nastavi da se kocka. Tražio je punu nadoknadu svojih gubitaka. Tim za žalbe je zaključio da povraćaj novca nije opravdan jer igrač nije jasno preneo svoju zavisnost od kockanja kazinu tokom svojih zahteva, u kojima se samo pominje „zabrana“ i „odbrana“. Shodno tome, žalba je odbijena.
Zdravo, otprilike 2020. ili 2021. godine imao sam nalog na roobet-u sa korisničkim imenom Pokemon55, izgubio sam oko 3000$ na tom nalogu i odlučio sam da zatražim pernament ban bez šanse za debanovanje jer sam imao problema sa zavisnošću od kockanja, zabranili su mi nalog ali posle dana dva sam tražio deban i dali su mi? Samo sam trebao da kažem da više nisam zavisnik od gambe kako da rešim problem gambe za 24 sata? nakon što sam izgubio više, ponovo sam zatražio zabranu u 2023., kao u decembru, napravio sam novi nalog bez ikakvih problema NEMA VPN isti Google Chrome bez očišćenih kolačića ili bilo čega i ponovo sam izgubio više od 10k$ na tom nalogu, ponovo sam zatražio trajnu zabranu i jasno sam rekao da imam problema sa kockanjem, ponovo su me zabranili i nakon 30 minuta idem na roobet i uspeo sam da otvorim novi nalog sa istim podacima za kic i da mogu da uplatim? na ovom novom nalogu izgubio sam 200$ želeo bih da zahtevam potpuni povraćaj mojih gubitaka jer kazino nije uradio svoj posao, imam 2 zabranjena naloga i ne mogu da kreiram nove naloge i ponovo se kockam? kako
takođe imam još nekoliko naloga na koje sam deponovao male iznose i gubio svaki put i samo želim da kažem na ovim računima u kic meniju gde se traži kao ime broj telefona ulica zemlja koju sam stavio kao aufuvahfvauh ajavfaij i to je prihvaćeno, a ja nisam imali problema sa deponovanjem? kao što vam nije stalo do ljudi koji su rekli da imaju problema sa kockanjem i nastavljaju da uzimaju njihov novac
dao sam vam fotografije na kojima piše zaključan nalog imam sve dokaze o svemu, samo da znam šta vam još treba
Samo tražim da mi se potpuno zabrani pristup ovom kazinu i da mi se u potpunosti refundiraju moji depoziti ili najmanje 70%
Hello in like 2020 or 2021 i haved a account on roobet with username Pokemon55 i have lost around 3000$ in that account and i have deciced to request for pernament ban without chance for unban because i had gambling problems addiction they banned my account but after day two i asked for unban and they gived it to me? i just needed to say im no longer addicted to gamba how i can fix the gamba problem in 24 hours? after i lost more i took requested a ban again in 2023 like december i created a new account without any problems NO VPN same google chrome no cleared cookies or whatever and i lost again more than 10k$ on that account i requested again a perma ban and i clearly stated i have gambling problems they banned me again and after 30 minutes i go to roobet and i was able to open new account with same informations for kyc and able to deposit? on this new account i have lost 200$ i would like to request fully refund of my losses because the casino didnt do their job i have 2 banned accounts and im able to create new accounts and gamble again ? how
also i have other few accounts where i deposited small amounts and lost every time and i just want to say on these accounts in the kyc menu where it ask for like name phone number street country i put like aufuwahfwauh ajawfaij and it was accepted and i didnt had any problems depositing? like how u dont even care for people who said they have gambling problems and continue to take their money
i have provided u with a photos where it says account locked i have all proof about everyting just lemme know what more u need
I just request to be completly banned from this casino and fully refund of my deposits or atleast 70% of it
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Roobet kazinom.
Prvo, dozvolite mi da naglasim da je otvaranje više naloga u skoro svakom onlajn kazinu strogo zabranjeno.
Drugo, imajte na umu da zaobilaženje blokade kazina unosom netačnih ili nepotpunih ličnih podataka znači da nećete biti zaštićeni. Takođe, unošenje neproverljivih ličnih podataka smatra se obmanjujućim za kazino i kršenjem njegovih pravila i daće svakom kazinu pretvaranje da će konfiskovati bilo koji saldo na tom računu.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Da li ste obavestili kazino o svojoj zavisnosti od kockanja i zatražili samoisključivanje nekog od vaših naloga zbog zavisnosti od kockanja?
Da li biste mogli da podelite dokaz da ste tražili samoisključivanje zbog zavisnosti od kockanja? Moj imejl je tomas@casino.guru
Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear Hatchkler,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roobet Casino.
First, let me emphasize that opening multiple accounts in almost any online casino is strictly prohibited.
Second, please understand that circumventing the casino's block by entering incorrect or incomplete personal information will mean you won't be protected. Also, entering unverifiable personal information is considered misleading to the casino and a breach of its rules and will give any casino the pretense of confiscating any balance on that account.
Please allow me to ask you a few questions, so I can better understand the situation.
Have you informed the casino about your gambling addiction and requested a self-exclusion of any of your accounts due to gambling addiction?
Could you please share proof you requested self-exclusion due to gambling addiction? My email is tomas@casino.guru
Zdravo, želim da vas obavestim da Roobet.com dozvoljava ljudima da otvore nove naloge koliko želite i da ih nije briga za vas samo treba da koristite različite pridružene kodove strimera i vi ste dobri
Nisam koristio drugačija imena ili ukrao bilo koju informaciju od nekoga i rekao da to roobet
Kako prihvataju ako napravim račun i položim hiljadu, ali u kic meniju gde traži informacije o meni stavio sam ime jaijfvafjavi drugo ime aivfvaijf tok života ajifvajfiav zemlja auhhvau
kako je to prihvatljivo?
Da, prvo sam zatražio na svom prvom nalogu, tražio sam pernament ban bez opcije za deban i dali su mi zabranu, ali dan/dva nakon što sam tražio deban i sve što sam trebao da kažem da nisam više zavisnik od kockanja kako je to u redu? kako mogu da ne budem zavisnik od kockanja nakon dva dana nakon što sam izgubio više na tom računu, zatražio sam novu zabranu i rekao da sam zavisnik od kockanja ne želim da se moj nalog ikada ponovo otvori
Na drugom nalogu nakon što sam izgubio više od 10000$ tražio sam zabranu i rekao sam im da sam zavisnik od kockanja i da ako me ne zabraniš izgubiću sve što imam, zabranili su me
ali me zanimalo da li su oni zaista ozbiljni i nakon 30 minuta zabrane mogao sam da otvorim novi nalog sa istom IP adresom istim google profilom (kolačići i sve ostalo) istim informacijama na kic meniju
Poslaću vam svaki dokaz ubrzo nakon ovog odgovora na vašu e-poštu. Hvala
Hello i want to inform u that Roobet.com allows people to open new accouns how much u want and they dont care u just need to use diffrent Affiliate codes of streamers and u are good
I have not used a diffrent names or stole any informations by someone and told that to roobet
How do they accept if i make account and deposit thousand but in the kyc menu where it ask for informations about me i have put first name jaijfwafjawi second name aiwfwaijf streat of living ajifwajfiaw country auhhwau
how is that acceptable?
Yes i have requested on my first account first i asked for pernament ban without option for unban and they gived me a ban but day /two after i asked for unban and all i needed to say its im not anymore gambling addicted how is that okey? how can i be not gambling addicted after two days after i lost more on that account i have requested new ban and said im gambling addicted i dont want my account to be reopened ever
On the second account after i lost more than 10000$ i asked for ban and i have told them im gambling addicted and if u dont ban me im goona lose everyting that i have they banned me
but i was curios are they really serious and after 30 minutes of the ban i was able to open new account with the same ip adress same google profile (cookies and everyting ) same informations on kyc menu
I will send u every proof shortly after this reply to your email Thanks
Upravo sam zatražio deban na svom prvom nalogu koji je DVAPUTA zabranjen i jasno sam im rekao da želim zabranu bez opcija za odbranu i upravo sam dobio otkaz? vov
Oni rade sve tako da sam se vratio i kockao/izgubio više
I just requested unban on my first account which was banned TWICE and i have clearly said to them i want a ban without options for unban and i was just given a unban ? wow
They goona do everyting so i came back and gamble /lose more
Imajte na umu da verujemo da je kazino u obavezi da vas zaštiti samo ako ih obavestite o problemima sa kockanjem ili zavisnosti.
Pravila kazina u vezi sa više naloga glase:
4.11. Garantujete da nemate postojeći nalog na veb lokaciji, niti aktivan niti zabranjen. Ako niste sigurni da li postoji povezani/povezani nalog, kontaktirajte naš tim za podršku za pomoć.
Kreiranjem novog naloga dok već imate postojeće naloge kršite pravila kazina.
Ako ste obavestili kazino o borbi sa problemima kockanja ili zavisnosti od kockanja, to nije vidljivo iz komunikacije koju ste do sada pružili.
Ako postoji bilo kakva komunikacija u kojoj ste obavestili kazino u bilo kom trenutku da imate zavisnost od kockanja ili problem sa kockanjem, prosledite mi je.
Hvala unapred na odgovoru.
Thanks for your patience.
Please understand we believe the casino is obligated to protect you only if you inform them about gambling problems or addiction.
The casino's rules regarding multiple accounts state:
4.11. You warrant to not have an existing Account on the Website, neither active nor banned. If you are uncertain if there is a connected/linked account, please contact our support team for assistance.
By creating a new account while you already have existing accounts you break the casino's rules.
If you informed the casino about struggling with gambling problems or gambling addiction, it's not apparent from the communication you provided so far.
If there is any communication in which you informed the casino at any time you have a gambling addiction or gambling problem please forward it to me.
Našao sam ovu e-poštu i pogledajte da oni ne šalju ceo razgovor sa agentima podrške samo 1 poruku na imejl ovo je bio dug razgovor sa agentima o kojima sam se svađao tako nisko mesečno sa mojom opkladom i oni mi samo pošalju jednu poruku kao sars na moj email
I found this email and look they do not send the whole conversation with the support agents only 1 message to the email this was long convo with the agents i was arguing about so low monthly with my wager and they just send me one message as sars to my email
Upravo mi je rekla da mogu da nastavim kockanje/otvorim novi nalog dok sam SE ISKLjUČIO na svom prvom nalogu i slobodan sam da otvorim novi nalog i nastavim sa kockanjem kako ovo ne krši nikakva pravila ili nedostatke ako je igrač samoban isključen to znači da ima problema sa kockanjem i želi ostatak kockanja, ali može slobodno da otvori novi nalog i izbegne ovu zabranu i nastavi sa kockanjem? vtf je ovo
She just told me that i can continue gambling/open new account while IM SELF EXCLUDED on my first account and im free to open new account and continue with gambling how does this not broke any rules or tos if player is self banned excluded that means he got gambling problems and wants rest of gambling but he can freely open new account and avoid this ban and continue gambling ? wtf is this
Agent Krisitina je ovo pronašla na njihovim torbama
Koliko dugo mogu da se samoisključim?
Možete se isključiti na period od 6 (šest) meseci do 5 (pet) godina ili trajno. Na zahtev ćete navesti vreme kada želite da budete samoisključeni.
Imajte na umu da je samoisključivanje trajno za vaš odabrani period. Isključivanje neće biti poništeno radi vaše zaštite osim ako ne završite proces u više koraka tokom kojeg će se proceniti vaše mentalno stanje kako bi se osiguralo da ste u stanju uma koje dozvoljava odgovorno kockanje. Imajte na umu da će ova procena trajati više dana.
Dakle, kako sam uklonjen nakon nekoliko dana zabrane? govorim o nalogu sa korisničkim imenom Pokemon55 moj prvi nalog ovde u roobet-u tražio sam samo-ban i dobio sam deban posle nekoliko dana? a kažu minimalno 6 meseci zabrane????
You can exclude yourself for a period between 6 (six) months and 5 (five) years or permanently. You shall identify the time you want to be self-excluded upon request.
Please keep in mind that the Self-Exclusion is permanent for your chosen period. The exclusion will not be undone for your own protection unless you complete a multiple-step process during which your mental state will be assessed to ensure you are in a state of mind that allows responsible gambling. Please understand this evaluation will take multiple days.
So how i was unbanned after few days of my ban? i talk about the account with username Pokemon55 my first ever account here at roobet i asked for self ban and i was given unban after few days? and they say its minimum 6 months of ban????
Upravo sam dobio deban na svom prvom nalogu sa korisničkim imenom Pokemon55
Pokemon55
Datum pristupanja: 30.07.2019
Na ovom računu imam gubitak od 1500$, dobio sam dva puta ban i upravo sam dobio deban i jasno sam rekao u svom poslednjem trenutku kada tražim zabranu da želim ban bez opcija za deban? zašto sam dobio otkaz?
Prvi put kada tražim zabranu, jasno je navedeno da tražim perma ban što znači zauvek? zar ne? Dobio sam zabranu nakon 3-4 dana ovde
Drugi put u ponovnom traženju zabrane jasno je rečeno da se traži pernament ban bez opcija za deban
I upravo sam ponovo dobio otkaz?
Ne samo što sam popunio kic nivo 1 svojim ličnim imenom/prezimenom i bio sam banovan na ovom nalogu sa isključenim korisničkim imenom Pokemon55, već sam mogao da napravim nove naloge i nastavim sa kockanjem? Nisam siguran da li sam stavio svoje prave informacije na nalog na kojem sam izgubio 15k$ ali na mom trećem gde imam gubitak od oko 600$ sada sam stavio svoje prave podatke pa zašto ih roobet nije zabranio nakon što sam stavio svoj pravi informacije?
Evo snimka ekrana Pokemona55 sa kic detaljima
A evo sa tekućeg naloga na kome igram
ZAŠTO je igračima dozvoljeno da kreiraju novi nalog i igraju ako su sami isključeni na svojim drugim nalozima?
I just received unban on my first account with username Pokemon55
Pokemon55
Joined Date: 07/30/2019
On this account i have loss of 1500$ i received two times ban and i just received unban and i have clearly stated in my last time asking for ban i want a ban without options for unban? why i received unban ?
First time asking for a ban clearly stated i request perma ban that means forever? right? i got unban after 3-4 days here screenshot
Second time asking for a ban again clearly stated asking for pernament ban without options for unban
And i just received unban again?
Not only that I have filled kyc level 1 with my own personal name /last name and i was banned on this account with username Pokemon55 self excluded but i was able to make new accounts and continue gambling? im not sure if i have put my real informations on the account on which i lost 15k$ but on my third one where i have like 600$ loss now i have put my real info so why did roobet didnt ban it after i put my real informations?
Here screenshot of Pokemon55 with kyc details
And here is from the current account on which i play
WHY are players allowed to create new account and play if they are self excluded on their other accounts?
Hvala vam puno, Hatchkler, što ste dali potrebne informacije. Sada ću preneti vašu žalbu kolegi Mihalu ( michal.v@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Hatchkler, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Ovim prihvatamo gornju žalbu i predstavljamo naš zvanični odgovor na istu.
Pokemon55
Igrač je otvorio nalog 30. jula 2019. i više puta je tražio da mu se nalog zabrani i ponovo otvori prema snimcima ekrana koje je igrač već podelio sa vama.
Kao što možete videti na svim snimcima ekrana koje je dao igrač, kao što nikada nije pomenuto da je imao dodatak kockanja ili bilo kakav problem sa kockanjem, on samo traži da bude „banan". Shodno tome, usvojen je proces zabrane / zatvaranja naloga, a ne proces samoisključenja, jer igrač nikada nije pomenuo „zavisnost od kockanja".
Štaviše, ako pogledamo naslove e-mailova koje je igrač poslao „Ban", „Unban" ili „Tražim trajnu zabranu Ne želim da igram u prevarama kazina", takođe možemo videti da je igrač bio samo zahtevajući zatvaranje i ne pozivajući se na bilo kakvu zavisnost od kockanja.
Samoisključivanje
Kao što je gore pomenuto, igrač nikada nije tražio samoisključivanje, već samo da bi njegov nalog bio banovan/zatvoren. Nažalost, usled ljudske greške, kada je igrač zatražio ponovno otvaranje naloga, naš tim za podršku je usvojio proces odgovornog kockanja umesto redovnog ponovnog otvaranja naloga, što je stvorilo nesporazum u komunikaciji, ostavljajući utisak da je igrač tražio samoisključivanje kada to nije bio slučaj. Prvi put kada smo dobili poruku od igrača koja potvrđuje da ima zavisnost od kockanja bila je njegova nedavna komunikacija koju je igrač priložio ovoj temi.
Višestruki računi
Kao što je pomenuto u našim Uslovima korišćenja usluge, prihvatamo više naloga sve dok nas igrač obavesti o istom i nema nalog zatvoren zbog zavisnosti od kockanja, prevare ili zloupotrebe našeg kazina. U ovom slučaju, pošto igrač nikada nije spomenuo svoju zavisnost od kockanja, istom je bilo dozvoljeno da kreira više naloga. Međutim, gledajući komunikaciju igrača u ovoj temi, igrač je voljno pokušao da zloupotrebi višestruke naloge za zloupotrebu našeg kazina.
Zaključak
U skladu sa gore navedenim, shvatamo da igrač nema pravo na povraćaj novca jer nije tražio samoisključivanje i pokušao je da zloupotrebi veb lokaciju preko više naloga.
Dear Casino Guru,
We hereby acknowledge the above complaint and present our formal reply to the same.
Pokemon55
The player opened the account on Jul 30, 2019 and for multiple times requested to have his account banned and re-opened as per the screenshots the player already shared with you.
As you can see in all of the screenshots provided by the player, the same as never mentioned that he had a gambling addition or any gambling problem, he just requests to be "banned". Accordingly, the banned / closed account process was adopted and not the self-exclusion process since the player never mentioned "gambling addiction".
Furthermore, if we look at the tittle of the e-mails sent by the player "Ban", "Unban" or "I request perma ban I don’t wanna play on scam casinos", we can also see that the player was only requesting to close and not referring to any gambling addiction.
Self-Exclusion
As mentioned above, the player never requested self-exclusion, but just for its account to be banned / closed. Unfortunately, due to human error, when the player requested to re-open the account, our Support team adopted the responsible gambling process instead of the regular re-open account process, which created the misunderstanding in the communications, giving the impression that the player requested self-exclusion when that was not the case. The first time we received a communication from the player confirming he had a gambling addiction was in his recent communications that the player attached to this thread.
Multiple Accounts
As mentioned in our Terms of Service, we do accept multiple accounts as long as the player does inform us about the same and does not have an account closed due to gambling addiction, fraud or have abused our casino. In this case, since the player never mentioned his gambling addiction the same was allowed to create multiple accounts. However, looking at the player communications in this thread, the player as willingly tried to misuse the multiple accounts to abuse of our casino.
Conclusion
As per the above, it is our understanding that the player is not entitled to any refund since he did not request for self-exclusion and tried to misuse the website trough multiple accounts.
Igrač je otvorio nalog 30. jula 2019. i više puta je tražio da mu se nalog zabrani i ponovo otvori prema snimcima ekrana koje je igrač već podelio sa vama.
Kao što možete videti na svim snimcima ekrana koje je dao igrač, kao što nikada nije pomenuto da je imao dodatak kockanja ili bilo kakav problem sa kockanjem, on samo traži da bude „banan". Shodno tome, usvojen je proces zabranjenog/zatvorenog naloga, a ne proces samoisključenja, pošto igrač nikada nije pomenuo „zavisnost od kockanja".
Moj odgovor: Dva puta sam tražio da se moj nalog PERNAMENTNO zabrani, a drugi put sam jasno rekao da nema opcije za debanovanje i ipak ste mi dali otkaz? zašto?
Samoisključivanje
Kao što je gore pomenuto, igrač nikada nije tražio samoisključivanje, već samo da bi njegov nalog bio banovan/zatvoren. Nažalost, usled ljudske greške, kada je igrač zatražio ponovno otvaranje naloga, naš tim za podršku je usvojio proces odgovornog kockanja umesto redovnog ponovnog otvaranja naloga, što je stvorilo nesporazum u komunikaciji, ostavljajući utisak da je igrač zatražio samoisključivanje kada to nije bio slučaj. Prvi put kada smo od igrača primili poruku koja potvrđuje da ima zavisnost od kockanja bila je njegova nedavna komunikacija koju je igrač priložio ovoj temi
Moj odgovor: Greška dva puta? dva puta mi je dato 5 pitanja za probleme sa kockanjem da odgovorim na njih kako bih dobio otkaz
Čak i nakon što sam rekao da imate zavisnost od kockanja na nalogu na kojem sam izgubio preko 10k$ i dalje sam mogao da otvorim i igram na drugom nalogu sa istom IP adresom, nemoj mi reći da ne proveravaš IP adrese i možeš lako da proveriš da li je to da li je vpn IP adresa ili obična pa zašto me niste sprečili da igram na trećem nalogu? (koja nije zabranjena nakon što ste videli ovu žalbu sa 30$ u nagradi koju treba zatražiti)
Zaključak
U skladu sa gore navedenim, shvatamo da igrač nema pravo na povraćaj novca jer nije tražio samoisključivanje i pokušao je da zloupotrebi veb lokaciju preko više naloga.
Tražio sam trajne zabrane dva puta na svom prvom nalogu i jasno sam rekao da želim da one budu pernamentne, što znači zauvek? ali ne, dvaput ste mi dali otkaz
drugi nalog na kome sam izgubio više od 10k$ nakon što sam izgubio taj iznos, rekao sam vam da sam zavisnik od kockanja i da ste me zabranili i uspeo sam da otvorim treći nalog sa istom IP adresom i nisam imao nikakvih problema? i na svim računima imam iste kic detalje, pa mi nemoj reći da nisi znao da sam ja, možeš me pronaći po mojim kic detaljima i istoj IP adresi
U svom prvom zahtevu za ukidanje zabrane na pokemon55 zamolio sam podršku da proba e-poštu 10 puta u 2-3 sata da se moj nalog ukine, svaka normalna osoba bi videla da sam zavisnik i samo bi želela da nastavi
Dakle, moja pitanja su zašto ste debanirali moj nalog za koji sam jasno rekao da želim da zabrana bude pernament i dobila sam deban nakon nekoliko dana i drugi put sam ponovo rekao da želim da to bude pernament i bez opcija za deban ali mi je ipak dato deban? ovo je za prvi nalog sa korisničkim imenom Pokemon55
Drugi nalog happineviear2024 (nešto kao da je to bilo korisničko ime) Zašto ste me uopšte prihvatili u svom kazinu ako sam ranije zabranio nalog? stavio sam iste kic detalje istu IP adresu da znam da vam nisam rekao ništa o problemima sa kockanjem pre ovoga, ali zašto dozvoljavate ljudima da se i dalje kockaju ako imaju zabranjene naloge? vaša podrška mi nikada nije spomenula da postoje opcije samoisključivanja za zabrane kao što su 1 mesec 6 ili 1 godina i ne nudite ih na sajtu ljudi moraju da vas kontaktiraju putem e-pošte i da odgovorite nakon 2-3 dana i tokom tog perioda oni još uvek možete da se kockate besplatno?
Čak i nakon što sam vam rekao za svoju zavisnost od kockanja, i dalje sam mogao da otvorim nalog sa istim kic detaljima i istom IP adresom kako je to moguće? (sam sam zauvek zabranjen na ulozi iz istih razloga) i kada sam pokušao da otvorim novi nalog nisam čak ni stavio svoje kic detalje, ali su zabranili nalog samo sa ip adrese za nekoliko sekundi, ali vaš sajt ne može da pronađe moj nalog čak ni sa popunjenim kic detalji iste IP adrese nekoliko meseci i slobodan sam da se kockam?
Pokemon55
The player opened the account on Jul 30, 2019 and for multiple times requested to have his account banned and re-opened as per the screenshots the player already shared with you.
As you can see in all of the screenshots provided by the player, the same as never mentioned that he had a gambling addition or any gambling problem, he just requests to be "banned". Accordingly, the banned / closed account process was adopted and not the self-exclusion process since the player never mentioned "gambling addiction".
My anser : I have two times asked my account to be banned PERNAMENTLY and in the second time i have clearly stated without option for unban and u still gived me a unban ? why?
Self-Exclusion
As mentioned above, the player never requested self-exclusion, but just for its account to be banned / closed. Unfortunately, due to human error, when the player requested to re-open the account, our Support team adopted the responsible gambling process instead of the regular re-open account process, which created the misunderstanding in the communications, giving the impression that the player requested self-exclusion when that was not the case. The first time we received a communication from the player confirming he had a gambling addiction was in his recent communications that the player attached to this thread
My anser : Error two times? two times i was given the 5 questions for gambling problems to anser them so i get unban
Even after i told u have gambling addiction on the account on which i lost over 10k$ i was still able to open and play on another account with the same Ip adress dont tell me u dont check the ip adresses and u can easy check if that is vpn ip adress or regular one so why u didnt stop me to play on the third account? ( which is not banned after u saw this complaint with 30$ in rewards to be claimed )
Conclusion
As per the above, it is our understanding that the player is not entitled to any refund since he did not request for self-exclusion and tried to misuse the website trough multiple accounts.
I asked for perma bans two times on my first account and i have clearly stated i want them to be pernament which means forever? but no u gived me unban twice
second account on which i have lost more than 10k$ after i lost that amounth i told u im gambling addicted and u banned me and i was able to open third account with same ip adress and didnt had any problems? and in all of the account i have same kyc details so dont tell me u didnt know its me u can find me by my kyc details and same ip adress
In my first unban request on pokemon55 i have asked the support try emails 10 times in 2-3 hours my account to be unbanned every normal person would see that im addicted and just wanna continue
So my questions are why did u unban my account on which i have clearly stated i want the ban to be pernament and i was given unban after few days and the second time i have again stated i want it to be pernament and withouot options for unban but i was still given unban? this is for the first account with username Pokemon55
Second account happynewyear2024 (somth like that was the username) Why u even accepted me at your casino if i had banned account before? i have put same kyc details same ip adress yes i know i havent told u anyting about gambling problems before this but why u allow people to still gamble if they have banned accounts? your support never mentioned to me that there is self exclude options for bans like on 1 month 6 or 1 year and u dont offer them on site people need to contact u on the emails and u reply after 2-3 days and during that period they can still gamble free?
Even after i have told u about my gambling addiction i was still able to open account with same kyc details and same ip adress how is this possible? (im self banned forever on stake for same reasons ) and when i tried to open new account i havent even put my kyc details yet they banned the account only from the ip adress in matter of seconds but your site cant find my account even with filled kyc details same ip adress for few months and im free to gamble?
Čak i nakon što sam rekao da imate zavisnost od kockanja na nalogu na kojem sam izgubio preko 10k$ i dalje sam mogao da otvorim i igram na drugom nalogu sa istom IP adresom, nemoj mi reći da ne proveravaš IP adrese i možeš lako da proveriš da li je to da li je vpn IP adresa ili obična pa zašto me niste zaustavili da igram na trećem nalogu? (koja nije zabranjena nakon što ste videli ovu žalbu sa 30$ u nagradi koju treba zatražiti)
U vezi sa ovim nalog je zabranjen, pogrešno sam ukucao, sada sam mislio
Even after i told u have gambling addiction on the account on which i lost over 10k$ i was still able to open and play on another account with the same Ip adress dont tell me u dont check the ip adresses and u can easy check if that is vpn ip adress or regular one so why u didnt stop me to play on the third account? ( which is not banned after u saw this complaint with 30$ in rewards to be claimed )
Regarding this the account is banned i typed wrong i meaned now
Kao što možete videti na svim snimcima ekrana koje je dao igrač, kao što nikada nije pomenuto da je imao dodatak kockanja ili bilo kakav problem sa kockanjem, on samo traži da bude „banan". Shodno tome, usvojen je proces zabranjenog/zatvorenog naloga, a ne proces samoisključenja, pošto igrač nikada nije pomenuo „zavisnost od kockanja".
Ne radi se samo o tome da budem zabranjen, već da bude trajno zabranjen, što znači ZAUVEK BEZ OPCIJE ZA ODBANU, što znači da niko ne može da me skine iz bilo kog razloga, ali još uvek niste uradili ono što sam tražio
proces samoisključivanja? to je isto sranje koje sam tražio za zabranu, tako da to znači samozabranu? sam se isključio iz kockanja u kazinu? tražio sam to
As you can see in all of the screenshots provided by the player, the same as never mentioned that he had a gambling addition or any gambling problem, he just requests to be "banned". Accordingly, the banned / closed account process was adopted and not the self-exclusion process since the player never mentioned "gambling addiction".
It is not just to be banned its to be banned pernamently which means FOREVER WITHOUT OPTION FOR UNBAN which means no one can unban me for whatever reason but u still didnt do what i have asked for
self exclusion process? its the same shit i have asked for the ban so that means its self ban? i self excluded myself from gambling on the casino ? i have asked for it
DOBAR POSAO DA LI JE DANAS POČEO DA RADI VAŠ SISTEM ZA OTKRIVANjE NALOGA ZABANOVLjENIH IGRAČA? NAKON ŠTO JE MNOGI LjUDI OTVORILI ŽALBE DA VAM NIJE BRIGA ZA LjUDE KOJI SU BANOVANI ZBOG PROBLEMA KOCKANjA I MOGU DA PRAVE NOVE NALOGE
HEHEHEHEH
Nakon što ste odgovorili na ovu žalbu 5 minuta nakon toga, proverio sam svoj poslednji nalog sa korisničkim imenom nigde23222 i bio je zabranjen dobar posao, proverio sam i nalog pokemon55 i bio je banovan zaista lepo od vas hvala vam
ali problem je što sam uspeo da otvorim novi nalog sa istim kic detaljima i IP adresom? objasni to molim te
ali ste me barem uhvatili 4 sata nakon što je vaš sistem to otkrio
Evo kao dokaz da vam je potrebno najmanje 3 sata pre nego što to otkrijete i da sam tokom tog perioda još uvek mogao da se kockam na vašem sajtu (nisam se kockao, ali sam mogao da se kockam ako sam deponovao sve su otključani depoziti)
Dakle, pitanje je zašto me niste blokirali kada sam pokušao da otvorim drugi nalog na kome sam izgubio više od 10000$? ovde je jasno navedeno da ste pronašli moj blokirani nalog sa korisničkim imenom pokemon55 na kome sam tražio samo-ban perma?
drugo pitanje je zašto si mi dozvolio da napravim novi nalog čak i nakon što sam priznao da imam zavisnost od kockanja na happineviear2024 (ovo je nalog na kome sam izgubio 10k+) mogao sam da otvorim treći nalog pod istim kic detaljima i ip adresom i izgubio sam tamo do sada oko 700$ (iznos bi bio preko 2.2k da nisam imao sreće na jednom od mojih poslednjih depozita)
vaš sistem za otkrivanje naloga ljudi koji su već zabranjeni radi savršeno, ali vas nije briga samo da li počnu da se žale na mreži ili je bilo previše lepo što sam za nekoliko sati uložio 250k$ na ruletu uživo i deponovao hiljade i izgubio?
još jednom dobar posao konačno si počeo da radiš ono što je trebalo da uradiš pre 2 godine
GOOD JOB ROOBET YOUR SYSTEM FOR DETECTING ACCOUNTS OF BANNED PLAYERS STARTED TO WORK TODAY? AFTER MANY PEOPLE OPENED COMPLAINTS THAT U DONT CARE FOR PEOPLE WHO ARE BANNED FOR GAMBLING PROBLEMS AND CAN CREATE NEW ACCOUNTS
HEHEHEHEH
After u responded to this complaint 5 minutes after that i have checked my last account with username newhere23222 and it was banned good job i have checked also the account pokemon55 and it was banned really nice from u thank u
but the problem is that i was able to open new account with same kyc details and ip adress? explain that please
but atleast u catched me 4hours after your system detected it
Here as proof that u needed atleast 3 hours before u detect it and during that period i could still gamble on your site ( i didnt gamble but i was able to gamble if i deposited everyting was unlocked deposits)
Soo the question now is why u didnt block me when i have tried to open the second account on which i have lost more than 10000$ ? its clearly stated here that u found my blocked account with username of pokemon55 on which i have asked for self ban perma?
second question is why u allowed me to create new account even after adminiting that i have gambligng addiction on happynewyear2024 (this is the account on which i lost 10k+) i was able to open third account under same kyc details and ip adress and i have lost there so far around 700$ (the amounth would be over 2.2k if i didnt got lucky on one of my last deposits )
your system for detecting accounts of people who are already banned works perfectly but u dont care only if they start complaining online or it was too nice that i have wagered 250k$ on live roulette in matter of hours and deposited thousands and lost?
one more time good job u finally started doing what u should have done 2 years ago
Roobet korisnička podrška je upravo potvrdila da ako igrač zatraži pernament ban (Self Ban) To je isto kao i samoisključivanje i igrač više nije dobrodošao da igra u kazinu sa tim nalogom ili drugim računima, tako da je pitanje zašto ste mi dozvolili da otvorim novi nalog ista IP adresa isti kic detalji i dozvoli mi da izgubim 10k$ +
I evo još jedne potvrde da će nalog ako se igrač otvori dok je samoban biti zatvoren što u mom slučaju nije zatvoreno i dozvoljeno da igra više
Roobet Customer Support just confirmed that if player ask for pernament ban (Self Ban)That is same like self exclusion and player is not welcomed to play on the casino with that account or other accounts anymore so the question is why did u allowed me to open new account same ip adress same kyc details and let me lose 10k$ +
And here is another confirmation that the account if player opens while self banned will be closed which in my case was not closed and allowed to play more
Ovo je za nalog Pokemon55 i veza je moj zabranjen nalog zbog problema sa kockanjem happineviear24 Dakle, zapravo postoji veza i smatrate da je to vrlo lako, ali niste uradili ništa nakon što sam otvorio nalog na kojem sam izgubio 10k$+ i prethodno sam na svom prvom nalogu pitao za samozabranu ili samoisključivanje kako ste to nazvali
This is for the account Pokemon55 and the connection is my banned account for gambling problems happynewyear24 So there is actually connection and u find it very easy but didnt do anyting after i opened the account on which i have lost 10k$+ and i had previosly asked on my first account for self ban or self exclusion how u called it
Upravo sam našao ovu žalbu od druge osobe, ali u vezi sa ulogom je ista situacija, on traži trajno samozabranu i dozvoljava mu da otvori nove naloge i nastavi da igra sa istom IP adresom i detaljima kic-a
Igrač je dobio punu refundaciju svojih depozita na drugom računu, tako da ne vidim razlog zašto ne bih dobio refundaciju mojih gubitaka na mom drugom i trećem računu
I just found this complaint from other person but its regarding stake its same situation he ask for self ban pernamently and hes allowed to open new accounts and continue playing with same ip adress and kyc details
The player got full refund of his deposits on the second account so i dont see reason why i should not get a refund of my losses on my second and third
Pitao sam 4 veoma popularna kazina i svi misle isto ako igrač zatraži samozabranu, ali mu nije dozvoljeno da igra na našem sajtu u trenutku kada to otkrijemo, igrač biva zabranjen i stavljen samo u režim povlačenja
Pretpostavljam da ste Vi Roobet jedini koji dozvoljavaju ljudima dok ste samozabrani (samoisključeni) dozvoljavajući ljudima da otvore novi nalog i nastave da se kockaju
Pitali su Kazina
Csgo500
Rollbit
Gamdom
Shuffle
https://imgur.com/a/i6Fo18V Evo svih snimaka ekrana
I poslednji kazino koji sam pitao je tvoj roobet, on je rekao isto kd ako je moj nalog zaključan, svi ostali nalozi će takođe biti zabranjeni, ali nisi uradio da je novac koji sam prokockao bio previše da bi me zabranio kd
Takođe sam vam poslao e-poštu u vezi sa ovom pritužbom ako želite da razgovarate o njoj nasamo, ali je odbacite jer niste odgovorili na nju skoro 48 sati
I have asked 4 very popular casinos and they all think the same if player asked for self ban pernamently hes not allowed to play on our site the moment we detect it the player gets banned and put in withdraw mode only
I guess u Roobet are the only ones who allow to people while self banned ( self excluded ) allowing to people to open new account and continue gambling
Casinos asked
Csgo500
Rollbit
Gamdom
Shuffle
https://imgur.com/a/i6Fo18W Here are all screenshots
And last casino i asked was yours roobet he said the same xd if i account is locked all other accounts will be banned too but u didnt do that the money i gambled was too much for you to ban me xd
Also i have send u email regarding all this complaint if u want to discuss it in private but you reject it since u havent reply to it for almost 48hours
Zbog prevelike količine informacija i postova koje ste objavili u ovoj temi, trebaće mi više vremena da istražim ovaj slučaj, zato postavljam drugi tajmer. Cenimo vaše strpljenje. U međuvremenu, možete li mi pružiti dokaze da ste jasno obavestili kazino o svojoj zavisnosti od kockanja? Jednostavno traženje od njih za trajnu zabranu ne računa se kao ispravan zahtev za samoisključivanje zbog problema sa kockanjem. „Zabranjeni" (u ovom slučaju zatvoreni) nalozi se mogu ponovo otvoriti u bilo kom trenutku, dok trajno samoisključenim igračima ne bi trebalo dozvoliti da ponovo otvore ili kreiraju nove naloge.
Dear Hatchkler,
Due to the excessive amount of information and posts you have posted in this thread, I am going to need more time to investigate this case, that's why I am setting another timer. Your patience is appreciated. Meanwhile, can you provide me with evidence of you clearly informing the casino of your gambling addiction?Simply asking them for a permanent ban does not count as a proper request for self-exclusion due to a gambling problem. "Banned"(in this case closed) accounts can be reopened anytime, meanwhile permanently self-excluded players should not be allowed to reopen or create new accounts.
Hej, nisam rekao na svom prvom nalogu da sam zavisnik od kockanja ili bilo šta drugo, samo sam jednostavno tražio podršku na sajtu za pernament ban, ali su rekli da ne možemo ništa da uradimo i da morate da pitate na našoj e-poruci što sam i uradio i jasno sam rekao da želim zabrana da bude pernament, ali posle nekoliko dana sam tražio da se skine ban i dobio sam ? zašto sam tražio pernament i moje odluke bi trebalo da budu konačne bez debana za mene? nakon toga sam igrao još malo i ponovo sam tražio pernament ban i jasno sam rekao da želim da to bude pernament ban bez ikakvih opcija za debanovanje? i ponovo mi je dat unban kao pre 10 dana samo iz radoznalosti tražio sam da ga vidim i dobio sam dok je moj prvi nalog bio banovan mogao sam da otvorim novi nalog na kome sam izgubio 10k$ preko i na tom računu sam su jasno rekli da sam zavisnik od kockanja želim da moj nalog bude trajno zatvoren i oni su ga zatvorili, ali sam bio samo radoznao i pošto sam zavisnik od kockanja otvorio sam novi nalog treći bez problema uopšte sve iste kic informacije ista IP adresa ništa se ne krije i bio sam dozvoljeno da se igra dalje? izgubio oko 700$ tamo
Kažete ako tražim samo zabranu koja se ne računa kao problemi sa kockanjem itd, ali sam tražio podršku za roobet na sajtu i oni su mi jasno rekli da ako igrač traži samo zabranu, ne pominju probleme sa kockanjem itd., to se računa kao samoisključivanje i taj igrač ako ga uhvate da otvori novi nalog, nalog će biti trenutno zabranjen
Svi dokazi su iznad da znam da li vam treba nešto više ili mogu ponovo da pošaljem neke dokaze koje želite da vidite tako da ne morate da skrolujete sve gore navedene razgovore
Hey i havent said on my first account that im gambling addicted or whatsoever i just simply asked the support on site for pernament ban but they said we cant do anyting and u need to ask on our email which i did and i clearly stated i want the ban to be a pernament one but after few days i asked for unban and i was given ? why i asked for pernament and my decisions should be final no unban for me? after that i have played a litte bit more and i have asked for pernament ban again and i clearly stated i want it to be a pernament ban withouot any options for unban? and i was given unban again like 10 days ago just for curiosity i have asked for unban to see and i was given during my fist account was banned i was able to open new account on which i have lost 10k$ over and on that account i have clearly stated im gambling addicted i want my account to be pernamently closed and they closed it but i was just curios and since im gambling addicted i opened new account third one no problems at all all same kyc info same ip adress nothing hiding and i was allowed to play on? lost like 700$ there
U say if i ask just for ban that doesnt count like gambling problems etc but i have asked roobet support on site and they clearly stated to me if a player ask just for pernament ban not mention gambling problems etc that counts as self exclusion and that player if hes caught to open new account the account will be instantly banned
All of the evidence is above lemme know if u need something more or i can resend some evidence u want to see so u dont need to scroll all of the above conversations
Pogledajte ove fotografije koje podržavaju potvrdile su da bi trebalo da budem zabranjen na svim mojim nalozima koji su napravljeni nakon što sam upravo rekao da želim da moj prvi nalog bude trajno zabranjen
Please look these photos they support confirmed it that i should be banned on all of my accounts created after i have just said i want my first account to be banned pernamently
Zdravo Majkl, tajmer se ponovo isključio, ali mogu da sačekam da nije problem, želim da pogledate dokaz koji sam dao
Dao sam dokaz da sam tražio na prvom nalogu samo zabranu pernamenta jedan mi je dat unban, tražio sam ponovo self ban pernament na prvom nalogu i naveo bez opcija za debaniranje i takođe mi je dato deban
Njihova podrška je navela ako sam samo rekao da želim trajnu zabranu i da ne pominjem probleme sa kockanjem koji se i dalje računaju kao samoisključeni igrač i ako se otkrije da otvori novi nalog, odmah biva banovan što se nije desilo u mom slučaju
otvorio sam drugi nalog sa svim istim detaljima isti IP i nije zabranjen i izgubio sam 10k$ + i jasno sam rekao na tom nalogu da želim samostalnu zabranu razlog = zavisnost od kockanja
A ipak mi je bilo dozvoljeno da ponovo otvorim treći nalog na istoj IP adresi, isti kic detalji i izgubim više od 700$
Ovo je mali rezime svega što se dogodilo ako ne možete da pronađete bilo koji od dokaza koje šaljem, mogu ga ponovo poslati, hvala
Hello michael the timer went off again but i can wait its not a problem i want from u to take a look of the proof i have provided
I have provided proof that i requested on the first account self ban pernament one i was given unban i requested again self ban pernament on the first account and stated without options for unban and i was given also unban
Their support stated if i just said i want perma ban and not mention any gambling problems that still counts as self excluded player and if detected to open new account he gets banned instant which didnt happend in my case
i opened second accound all same details same ip and not banned and i lost 10k$ + and i have clearly stated on that account i want self perma ban reason=gambling addiction
And yet i was allowed to open a third account again same ip adress same kyc details and lose more than 700$
This is in small summary of everyting that happened if u cant find any of the proof i send i can resend it again thanks
Da li sam dobro razumeo da nikada niste dobili nikakvu informaciju od igrača da se bori sa zavisnošću od kockanja? Samo ovde u ovoj niti za žalbe?
Dear Roobet Casino,
Do I understand correctly that you have never received any information whatsoever from the player that he is struggling with gambling addiction? Only here in this complaint thread?
Michael, ne znam na šta mislite da li su ikada dobili informacije o meni da sam zavisnik od kockanja na najnovijim slikama, možete jasno da vidite da je njihova podrška e-poštom potvrdila da je zavisnik od kockanja zabranjen i da neće biti ukidanja, a drugi snimak ekrana je sa tiketa za podršku kada sam tražio zabranu zavisnika od kockanja, jasno je navedeno i nisu poslali nesrećni razgovor, već samo 1 poruku uprkos tome što sam tražio da dobijem sve svoje tikete za podršku, oni ih nikada ne šalju, takođe sam privatlei zamolio Roobet u imejlu da reši ovaj problem privatno ako oni želim, ali nikakav odgovor nije dat čak ni nakon 15 dana i 5+ puta tražeći njihovu podršku na licu mesta da neko odgovori na moju e-poštu
Da ne gubimo vreme i verovatno biste rekli da nam igrač nije rekao na prvom mestu da ima zavisnost od kockanja i nije nas briga da li je drugi otvorio novi nalog i izgubio 10k$ tamo što nije baš tačno jer dokazi koje sam dao iznad vaše podrške na licu mesta mi je više puta potvrdilo da ako igrač samo kaže podršci na licu mesta, tražim pernamentnu zabranu iz ovog kazina koja se računa kao samoisključivanje i da igrač ne može da kreira više naloga ako se otkrije da će odmah biti banovan što se nije desilo ako se borite da pronađete bilo koji od dokaza mogu im ponovo poslati
Michael i dont know what u mean did they ever received informations about me that im gambling addicted in the latest pictures u can clearly see that their email support confirmed that im gambling addicted banned and there will no be unban and the second screenshot is from support ticket when i asked for ban gambling addicted stated clearly and they didnt send the wole conversation but just 1 message despite me asking to get all of my support tickets they never send them i have also privatley asked roobet in email to solve this issues in private if they want but no repsonse was given even after 15 days and 5+ times asking their onsite support for someone to respond to my email
To dont waste time and probably u would say the player didnt tell us on the first accunt that he have gambling addiction and we dont care if he opened new account the second and lost 10k$ there that is not very true because the proofs i have provided above your onsite support confirmed to me multiple times that if player just say to onsite support i request pernament ban from this casino that counts as self exclude and that player cant create more accounts if detected they get banned instant which didnt happened if u struggle to find any of the proofs i can resend them
Da, sva komunikacija koju imamo sa igračem je ona koja je gore pomenuta. Igrač nije spomenuo zavisnost od kockanja, samo je tražio da mu zabrani nalog.
najbolje,
Roobet
Hi Casino Guru,
Yes, all the communications that we do have with the player are the ones mentioned above. The player did not mention gambling addiction, only requested to ban his account.
Dragi roobet, budite ozbiljni i pogledajte sve slike
Jasno je da sam tražio zabranu zbog zavisnosti od kockanja
Dajte nam potpuni razgovor sa podrškom i sve će biti jasnije. Nećete mi dati puni sars iako sam to tražio više puta prvi put kada ste me pitali da uradim kic? kako sam drugi put zabranjen na sajtu, a treći put ste rekli da ne možete da mi date sars? i trebalo je da dobijem pune razgovore što nije tačno, ja dobijam samo 1 poruku svaki put od celih razgovora
I pre nego što više ne gubimo vreme i kažete da ne ispunjavate uslove za povraćaj novca na drugom nalogu jer niste spomenuli na svom prvom da se borite sa kockanjem i samo ste rekli da želite trajnu zabranu
vaša podrška na licu mesta mi je potvrdila i ako samo kažem da sam tražio trajnu zabranu koja se računa kao samoisključivanje i igrač više nije dobrodošao u kazino ako se otkrije da otvori novi nalog, odmah je zabranjeno što se nije dogodilo
1. nalog tražio sam trajnu zabranu bez opcija za deban = dato dva puta poništavanje zabrane
2 nalog je zahtevao trajnu zabranu zbog čega ne mogu da kontrolišem svoje kockanje = zabranjeno je trajno
Treći nalog je zabranjen nakon što sam otvorio ovu žalbu sa zamrznutim 30-40$ nagrada i nepotraženim nedeljno/mesečno
Dear roobet please be serioUs and take look in all of the images
Its clearly that i have requested a ban for gambling addiction
Give us the full conversation with the support and everyting will be more clear u dont provide me with the full sars even tho i have requested it multiple times first time u have asked me to do kyc? how im banned on site second times and third u have said u cant give me the sars? and i should have received the full conversations which is no true i only receive only 1 message every time out of the whole conversations
And before we dont waste anymore time and u say u are not eligible for refund on the second account because u havent mentioned on your first one that u struggle with gambling and only said u want perma ban
your onsite support confirmed to me and if i just say i requested perma ban that counts as self exclude and player is not welcomed to the casino anymore if detected to open new account its banned instant which didnt happened
1st account i requested perma ban without options for unban =given unban twice
2 account requested perma ban reason i cant control my gambling =banned perma
3rd account banned after i opened this complaint with frozen 30-40$ in rewards and unclaimed weekly/monthly
Michal možeš li ih pitati zašto su mi dozvolili da otvorim drugi nalog nakon što sam zatvorio svoju prvu samozabranu tražio sam perma ban? Gore sam vam naveo da je njihova podrška potvrdila ako igrač zatraži samozabranu i samo kaže da tražim trajnu zabranu ne pominjući nikakve probleme sa kockanjem ili bilo šta drugo što se i dalje računa kao samoisključivanje i nije dobrodošao da više igra / kreira nalog pa zašto su dozvolili ja? čak i nakon toga sam otvorio svoj drugi nalog za koji sam jasno rekao da imam problema sa kockanjem i dalje mi je dozvoljeno da otvorim treći nalog? prošlo je mesec dana i uvek preskaču ova pitanja, možemo li ovo brže?
Michal can u please ask them why did they allowed me to open second account after i have closed my first self ban i asked for perma ban ? i have provided u above that their support confirmed if player ask for self ban and just say i request perma ban not mentioning any gambling issues or whatsoever that still counts as self exclude and hes not welcoemd to play anymore / create account so why did they allowed me? even after that i opened my second account on which i have clearly stated i have gambing problems i was still allowed to open a third account ? its been a month and they always skip these questions can we do this faster?
I zašto ne poštuju ono što njihovi igrači kažu ako sam tražio pernament ban i jasno sam im rekao da želim da to bude zauvek i da se ne može poništiti, ipak su mi dali deban na prvom nalogu, ovaj kazino je najbolji za zavisnike od kockanja jer uopšte ih nije briga i dozvoljavaju ljudima da se ponovo kockaju
And why they dont respect what their players says if i asked for pernament ban and i have clearly told them i want it to be forever and cant be undone they still gived me an unban on the first account this casino is the best for gambling addictst because they do not care at all and allow people to gamble again
Da, oba naloga su zatvorena i ne mogu se ponovo otvoriti. Takođe bismo želeli da ovde zamolimo igrača da podeli da li ima još neke naloge na našoj veb stranici, oni bi trebalo da budu blizu.
najbolje,
Roobet
Hi Casino Guru,
Yes, both accounts are closed and can't be re-open. We would also like to ask here for the player to share if he does have any other accounts at our website the should be close.
oboje? Imao sam 3 naloga i svi su sada zatvoreni nakon što sam otvorio ovu žalbu
nakon što sam otvorio ovu žalbu i zabranio si moj treći nalog, pokušao sam da otvorim 4. nalog i stavio sam svoje kic detalje kao i drugi zabranjeni nalog zbog problema sa kockanjem, a on je bio zabranjen 4 sata posle, pa zašto nisi zabranio moj treći nalog ovako ali mi dozvolio da se još uvek kockam? da li igrači moraju da se žale ovde pa morate da aktivirate svoj sistem da biste zabranili zavisnike od kockanja i vaš sistem ništa ne Štiti
vaši sponzorisani strimeri govore igračima da stave lažne kic detalje kako bi mogli da zaobiđu geo ograničenja
both? i had 3 accounts and all of them are closed now after i opened this complaint
after i opened this complaint and u banned my third account i have tried to open 4th account and i put my kyc details same as the second banned account for gambling problems stated and it was banned 4h after so why u didnt ban my third account like this but allowed me still to gamble ? does players need to make complaint here so u must activate your system to ban gambling addicts and your system doesnt PROTECT anyting
your sponsored streamers are saying to players to put fake kyc details so they can bypass the geo restricitons
Michal možeš li ih pitati zašto su mi dozvolili da otvorim drugi nalog nakon što sam zatvorio svoju prvu samozabranu tražio sam perma ban? Gore sam vam naveo da je njihova podrška potvrdila ako igrač zatraži samozabranu i samo kaže da tražim trajnu zabranu ne pominjući nikakve probleme sa kockanjem ili bilo šta drugo što se i dalje računa kao samoisključivanje i nije dobrodošao da više igra/otvori nalog pa zašto su dozvolili ja? čak i nakon toga sam otvorio svoj drugi nalog za koji sam jasno rekao da imam problema sa kockanjem i dalje mi je dozvoljeno da otvorim treći nalog? prošlo je mesec dana i uvek preskaču ova pitanja, možemo li ovo brže?
I zašto ne poštuju ono što njihovi igrači kažu ako sam tražio pernament ban i jasno sam im rekao da želim da to bude zauvek i da se ne može poništiti, ipak su mi dali deban na prvom nalogu, ovaj kazino je najbolji za zavisnike od kockanja jer uopšte ih nije briga i dozvoljavaju ljudima da se ponovo kockaju
MICHAL MOLIM VAS DA IH PITAJTE OVO. Ovo sam učinio žalio sam se jer nisu pratili svoje uslove i dozvolili su mi da se još uvek kockam i sve što radite je da ih pitate da li su mi zabranili nalog da svi moji nalozi su sada zabranjeni
da su se ponašali kao što su oni, ne bih mogao da otvorim drugi nalog, izgubio bih 10k+, ponovo bih bio banovan i otvorio treći nalog i izgubio više od 700$ tamo
Michal can u please ask them why did they allowed me to open second account after i have closed my first self ban i asked for perma ban ? i have provided u above that their support confirmed if player ask for self ban and just say i request perma ban not mentioning any gambling issues or whatsoever that still counts as self exclude and hes not welcoemd to play anymore / create account so why did they allowed me? even after that i opened my second account on which i have clearly stated i have gambing problems i was still allowed to open a third account ? its been a month and they always skip these questions can we do this faster?
And why they dont respect what their players says if i asked for pernament ban and i have clearly told them i want it to be forever and cant be undone they still gived me an unban on the first account this casino is the best for gambling addictst because they do not care at all and allow people to gamble again
MICHAL PLS ASK THEM THIS I MADE this complain bcs of this they didnt follow their tos and allowed me to gamble still and all u do is asking them have they banned my account yes all of my accounts are banned now
if they acted like their tos i would not be able to open second account lose 10k+ there get banned again and open third account and lose more than 700$ there also
Došao sam do zaključka da u ovom slučaju nema povrata novca. Igrač nikada u svojim zahtevima nije pomenuo zavisnost od kockanja, samo je pomenuo „zabranu" i „odbranu", što nema veze sa samoisključenjem. Jednostavno zatvaranje naloga može da se ukine u bilo kom trenutku, dok samoisključivanje ne može. Jasno informisanje kazina o zavisnosti od kockanja je ključ da proces bude što brži i efikasniji.
Kada je u pitanju situacija sa više naloga, kazino je u svom odgovoru naveo sledeće informacije: „ Kao što je pomenuto u našim Uslovima korišćenja usluge, prihvatamo više naloga sve dok nas igrač obavesti o istom i nema nalog zatvoreno zbog zavisnosti od kockanja, prevare ili zloupotrebe našeg kazina da zloupotrebe više naloga za zloupotrebu našeg kazina " Ovo odgovara na pitanje igrača zašto su mogli da otvore više naloga.
Iz gore navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Dear everyone,
I have come to a conclusion that there is no refund to be made in this case. The player never mentioned gambling addiction in his requests, he only mentioned "ban" and "unban", which has nothing to do with self-exclusion. Simple account closure can be lifted anytime, meanwhile, self-exclusion can not. Clearly informing the casino about gambling addiction is the key to making the process as fast and effective as possible.
When it comes to the multiple accounts situation, the casino stated in their reply the following information: "As mentioned in our Terms of Service, we do accept multiple accounts as long as the player does inform us about the same and does not have an account closed due to gambling addiction, fraud or have abused our casino. In this case, since the player never mentioned his gambling addiction the same was allowed to create multiple accounts. However, looking at the player communications in this thread, the player as willingly tried to misuse the multiple accounts to abuse of our casino." This answers the player's question as to why they were able to open multiple accounts.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Ponovo smo otvorili ovu žalbu na zahtev Hatchklera. Želeli bismo da dozvolimo ovom slučaju još jednu šansu da se reši i pomognemo obema uključenim stranama da donesu zadovoljavajući zaključak.
Dragi Roobet Casino tim,
Dobio sam sledeći dokaz koji sugeriše da ste bili obavešteni o zavisnosti od kockanja. Možete li da komentarišete njegovu validnost?
We’ve reopened this complaint at the request of Hatchkler. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Dear Roobet Casino team,
I have received the following piece of evidence that suggests that you have been informed about the player's gambling addiction. Could you comment on it's validity?
Nakon što sam 1000 puta tražio da mi pošalju tikete za podršku jer sve što sam dobio izgleda ovako
Dobio sam drugu adresu e-pošte da je zatražim od sada, tražio sam je nakon što sam čekao 7 dana, rečeno mi je da uradim kic i pošaljem svoju ličnu kartu na njihovu e-poštu jer imejl nije onaj nalog na kojem je? ŠTA?
Onda kako sam dobio stotine mejlova od vaših promocija da me ponovo povežem i igram na vašem sajtu (pre nego što sam bio zabranjen zbog zavisnosti od kockanja na ovom nalogu) i tamo mogu da vidim korisničko ime i dolazi na isti mejl na koji sam ih kontaktirao da dam svoje karte za podršku tako da je jasnije da li sam im rekao i zatražio zabranu kockanja / problemi sa zavisnošću od kockanja ne mogu da se kontrolišem i gubim svaki put i sve
ovo me traži oni žele da vide moj ID i da urade neke sumnjive stvari sa njim slične kao što je gamdom uradio Od mene je zatraženo da uradim kic da pustim svoj vd i potvrđeno mi je da li imam kic dobijem svoj vd uradio sam to i rečeno mi je kasnije da odjebeš i ćao ne vd
After 1000 times asking for my support tickets to be send to me because everyting that i have received looks like this
I was given diffrent email to request it from now i asked for it after waiting 7 days i was told to do kyc and send my ID to their email because the email is not the one account is it on ? WHAT?
Then how i received hunders of email from your promotions to hook me up again and play on your site (before i was banned for gambling addiction on this account) and there i can see the username and it comes to the same email i have contacted them to give my support tickets so its more clear have i said to them and requested gambling ban / problems with gambling addicition i cant control myself and i lose everytime and everyting
this is looking to me they wanna see my id and do some shady things with it similar like gamdom did i was asked to do kyc to release my wd and i was confirmed if i do kyc i get my wd i did it and i was told later to fuck off and bye no wd
Razlog je taj što je kazino guru mislio da nisam tražio zabranu kockanja itd. rekao je da sam zavisnik od kockanja i da sam dokazao sa gornjim slikama i prestani da se igram glupo, rekao si mu takođe da nikada nisam tražio razlog za zabranu da sam zavisnik od kockanja dok sam su jasno rekli vašoj podršci i dobili su zabranu zbog toga, tako da prestanite da lažete i pravite se glupi, samo vratite mojih 12k i ćao
The reason is that casino guru thinked i didnt asked for gambling ban etc said that im gambling addicted and i have proved with the above pictures and stop playing dumb u have said to him also that i have never asked for ban reason being gambling addicited while i have clearly stated to your support and got banned for that so stop lying and play dumb just refund my 12k and bye
U svojim prethodnim odgovorima, spomenuli ste da igrač nikada nije izrazio zavisnost od kockanja i da je ovo prvo pominjanje bilo u niti za žalbe. Međutim, igrač mi je dao gornji snimak ekrana, koji pokazuje da vas je obavestio o svojoj zavisnosti od kockanja, i da je čak dobio i mejl odgovor od jednog od vaših zaposlenih, koji potvrđuje ovu činjenicu.
Želeo bih da dobijem vaš komentar na ovaj novi dokaz.
Dear Roobet,
In your previous replies, you mentioned that the player never expressed having a gambling addiction and that the first mention of this was in the complaint thread. However, the player provided me with the screenshot above, which shows that he informed you of his gambling addiction, and that he even got an email reply from one of your employees, confirming this fact.
I would like to get your comment on this newly provided piece of evidence.
Hvala vam na poruci iznad i ispod potražite naš zvanični odgovor.
Izjava o zavisnosti
Kao što vidite, naša prethodna istraga se fokusirala samo na nalog Pokemon55 , zbog čega nismo uzeli u obzir izjave date na nalogu happineviear24 . Međutim, čak i ako razmotrimo te slučajeve, verujemo da to ne menja naše razumevanje ove žalbe i činjenice da igrač nema pravo na povraćaj novca.
Istorijske činjenice
Igrač je otvorio nalog Pokemon55 30. jula 2019. i igrao na našoj veb stranici. Iz nekog razloga, igrač je takođe odlučio da otvori drugi nalog, happineviear24 30. decembra 2023.
Dok je koristio oba naloga, igrač nas je kontaktirao 29. januara 2024. preko svog naloga happineviear24 da obavesti da ima problema sa kockanjem, što je dovelo do zatvaranja njegovog naloga zbog odgovornog kockanja. Dešava se da je zbog ljudske greške tog dana trebalo da bude zatvoren i nalog Pokemon55 . Greška koju pretpostavljamo sa našeg kraja.
Međutim, kada izvršimo procenu na Pokemon55 nalogu, možemo videti da nalog nije bio aktivan od 10. decembra 2022. godine , više od godinu dana pre zatvaranja naloga igrača. Kao što možete videti na priloženoj slici, poslednji depozit igrača je bio 10. decembra 2022.
Zaključak
Imajući u vidu gore navedeno, možemo doneti sledeće zaključke:
a) Da, došlo je do ljudske greške sa naše strane, ali smo uspeli da je popravimo i zatvorimo Pokemon55 nalog pre nego što je igrač mogao da ga koristi;
b) Da li je igrač pretrpeo bilo kakav gubitak? Ne, jer igrač nije deponovao ili koristio Pokemon55 nalog nakon 29. januara 2024.
Dodatne informacije
Osim pominjanja naloga u žalbi igrača, pokušao je da otvori još 2 naloga na našoj veb stranici:
nevhere23232 - Ovo je jedini račun na kojem prepoznajemo da bi igrač mogao imati poen pošto ga je otvorio jula 2024. i uspeo da deponuje i izgubio 508,72 USD koje smo spremni da refundiramo.
testaccount232 - Koji je pokušao da otvori septembra 2024. i automatski je zatvoren a da igrač nije mogao da ga koristi.
Prepoznajemo naše greške, ali verujemo da i igrači moraju da odgovaraju za svoje, a kao što se vidi iz ove žalbe, igrač se ponaša u lošoj nameri i voljno pokušava da pronađe sva moguća sredstva da pokuša da iskoristite našu veb stranicu i načine da nastavite da otvarate nove naloge. Ovakvu praksu takođe treba osuditi i ovaj slučaj treba da bude primer.
Hi Casino Guru,
Thank you for your message above and please find below our formal reply.
Addiction Statement
As you can see, our previous investigation only focused on the Pokemon55 account, which is why we did not considered the statements made on the account happynewyear24. However, even if we consider those cases, we do believe that it does not change our understanding about this complaint and the fact that the player is not entitled to any refund.
Historical Facts
The player opened the account Pokemon55 on July 30th of 2019 and played on our website. For some reason, the player also decided to open a second account, happynewyear24 on the December 30th of 2023.
While using both accounts, the player contacted us on the 29th of January of 2024, through his happynewyear24 account to inform that he had a gambling problem, which lead to his account being closed due to responsible gambling. It happens that due to human error, the account Pokemon55 should have also been closed on that day. Error that we do assume from our end.
However, when we perform an assessment on Pokemon55 account we can see that the account has not been active since the 10th of December 2022, more than 1 year before the event of the player account being closed. As you can see per the attached image, the player last deposit was on the 10th December of 2022.
Conclusion
Attending to the above we can take the following conclusions:
a) Yes, there was a human error from our end, but we managed to fix it and close the Pokemon55 account before the player could use it;
b) Did the player suffer any loss? No, cause the player did not deposit or used the Pokemon55 account after 29th January 2024.
Additional Information
Aside from the accounts mention on the player complaint he tried to open 2 more accounts on our website:
newhere23232 - This is the only account where we recognize that the player might have a point since he opened it on the July 2024 and managed to deposit and lost 508.72 USD which we are willing to refund.
testaccount232 - Which he tried to opened on the September 2024 and was automatically closed without the player being able to use it.
We do recognize our errors, but we do believe that the players also need to responsible for their own, and as it can be seen through this complaint, the player is acting in bad faith and willingly trying to find all the possible means to try to exploit our website and ways to continue to open new accounts. This kind of practice should also be condemn and this case should be an example.
Nešto od gore navedenog je tačno i kao što je 90 procenata drugih laži jer nisam kod kuće i imam dokaze ponovo ova izjava odozgo, vratiću se kući za najviše 2-3 sata i pružiću dokaze Michale, molim vas sačekajte moj dokaz pre nego što nastavite aniting
Some of the above is true and like 90 percent of other is lies im not rn home and i have evidence again this statement from above im will be back home in max 2-3 hours and provide evidence michal pls wait for my evidence before u proceed anyting
Kao što vidite, naša prethodna istraga se fokusirala samo na nalog Pokemon55, zbog čega nismo uzeli u obzir izjave date na nalogu happineviear24. Međutim, čak i ako razmotrimo te slučajeve, verujemo da to ne menja naše razumevanje ove žalbe i činjenice da igrač nema pravo na povraćaj novca.
Moj odgovor Na vrhu ove žalbe jasno sam naveo da sam zatražio trajnu zabranu naloga happineviear sa razlogom zbog zavisnosti od kockanja i pružio sam jasne dokaze zašto je moj nalog zabranjen = nije odgovorno kockanje i vi ste to odbili i nakon što sam dokazao sam kada sam dobio svoje poslednje karte za podršku da sam zapravo tražio zabranu kockanja
Imam pravo da primam povraćaj sredstava za sledeće račune happineviear24 i nivhere23232
Već ste rekli da ćete refundirati račun nigde23232, pa da ne pričamo o tome
idemo na račun happineviear24. Imam pravo da dobijem povraćaj svih gubitaka na ovom računu ovo je račun koji sam izgubio oko 10k$+
Zašto mislim da imam pravo na refundaciju ovih gubitaka?
Vaša podrška mi je potvrdila više puta i ponovo sam objavila dokaze ispod vaše izjave ovde je da ako igrač samo kaže da tražim trajnu zabranu ne računa se kao samoisključivanje što je lažno ili svo Roobet osoblje sledi drugačija pravila idk, pitao sam više agenti podrške i svi oni su mi potvrdili da ako igrač NE pomene NIKAKVE PROBLEME S KOCKANjEM, a on samo dođe u podršku i kaže da tražim da se moj nalog trajno zabrani bez opcija, to se još uvek računa kao samoisključivanje i igrač nije dobrodošao kazino više i ako se otkrije da se svi nalozi igrača trenutno zabranjuju, što se nije desilo mojim nalozima i zato imam pravo na povraćaj novca
Dokaz podrške da se ovo računa kao samoisključivanje
Molimo vas da pratite ovu vezu i skrolujte do dna, postoje dokazi gde agent za podršku Džesika to potvrđuje, a takođe imate izjave iz drugih kazina koji kažu isto https://imgur.com/a/i6Fo18V
Evo još jedne potvrde agenata Majkla i agenta Laure koji potvrđuju isto
Sa gornjim dokazom dokazujem vam da nikada ne bih trebao biti dobrodošao u kazino dok je moj prvi nalog bio zabranjen bez obzira da li sam upravo rekao da tražim trajnu zabranu bez opcija koje se i dalje računaju kao samoisključivanje
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Istorijske činjenice
Igrač je otvorio nalog Pokemon55 30. jula 2019. i igrao na našoj veb stranici. Iz nekog razloga, igrač je takođe odlučio da otvori drugi nalog, happineviear24 30. decembra 2023.
Dok je koristio oba naloga, igrač nas je kontaktirao 29. januara 2024. preko svog naloga happineviear24 da bi obavestio da ima problema sa kockanjem, što je dovelo do zatvaranja njegovog naloga zbog odgovornog kockanja. Dešava se da je zbog ljudske greške tog dana trebalo da bude zatvoren i nalog Pokemon55. Greška koju pretpostavljamo sa našeg kraja.
Međutim, kada izvršimo procenu na Pokemon55 nalogu, možemo videti da nalog nije bio aktivan od 10. decembra 2022, više od godinu dana pre zatvaranja naloga igrača. Kao što možete videti na priloženoj slici, poslednji depozit igrača je bio 10. decembra 2022.
Moj odgovor
nalog happineviear24 je otvoren novi nalog jer je moj stari nalog sa korisničkim imenom Pokemon55 bio zabranjen zbog mog zahteva kao što je ranije objašnjeno i nije tačno da sam koristio oba naloga kako mogu da koristim oba naloga ako je moj Pokemon55 zabranjen?
dokaz da sam tražio zabranu mnogo pre nego što sam počeo da koristim happineviear24
Pogledajte datume 8. JAN 2023 i jasno kažete da sam otvorio happineviear24 sledećeg datuma happineviear24 30. decembra 2023. Tako da nema nikakvog smisla da bih mogao da koristim oba naloga nalog nije bio dostupan
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Dodatne informacije
Pored pomenutih naloga u žalbi igrača, pokušao je da otvori još 2 naloga na našoj veb stranici:
nevhere23232 - Ovo je jedini račun na kojem prepoznajemo da bi igrač mogao imati poen pošto ga je otvorio jula 2024. i uspeo da deponuje i izgubio 508,72 USD koje smo spremni da refundiramo.
testaccount232 - Koji je pokušao da otvori septembra 2024. i automatski je zatvoren a da igrač nije mogao da ga koristi.\
Moj odgovor
Račun nigde23232 je otvoren nakon što mi je odbijeno ukidanje zabrane na nalogu happineviear24 da imate dobar sistem koji radi, nikada ne bih mogao da igram na njemu i mislim da je iznos gubitka 700, a ne 500, ali nisam potpuno siguran
Sledeći nalog testaccount232 je otvoren od mene tokom ove žalbe, samo sam želeo da testiram da li će vaš sistem sada funkcionisati i da, funkcionisao je, dobio sam ban i to sam objavio iznad kao što vidite da vam je potrebno 4 sata da ga zabranite, ovo bi trebalo da bude odmah nakon igrači su stavili svoje kic dokumente ja nisam
Addiction Statement
As you can see, our previous investigation only focused on the Pokemon55 account, which is why we did not considered the statements made on the account happynewyear24. However, even if we consider those cases, we do believe that it does not change our understanding about this complaint and the fact that the player is not entitled to any refund.
My answer In the top of this complaint i have clearly stated that i have requested perma ban on the account happynewyear with reason being gambling addiction and i have provided clear evidence why was my account being banned= not responsible gambling and u denied that and after i have proved it when i received my last support tickets that i have actually asked for gambling ban
Im entilted to receive refunds of the following accounts happynewyear24 and newhere23232
You already said u will refund the account newhere23232 so lets not talk about that
lets go to account happynewyear24 im eligible to get refund of all loses on this account this is the account that i have lost like 10k$+
Why i think im eligible to get refund of these losses?
Your support have confirmed to me multiple times il post again the proofs below you statement here is that if player just says i request perma ban doesnt not count as self exclusion which is false or all of the roobet staff follows diffrent rules idk i have asked multiple support agents and all of them have confirmed to me that if player DOES NOT MENTION ANY GAMBLING PROBLEMS and he just comes to support and says i request my account to be pernamently banned withouts options this counts still as self exclusion and the player is not welcomed to the casino anymore and if detected all of the player accounts are getting instant banned which didnt happened to my accounts and thats why im eligible for refund
Proof of supports that this counts as self exclusion
Please follow this link and scroll to the bottom theres proofs where support agent Jessica confirms this and also u have statemens from other casinos saying the same https://imgur.com/a/i6Fo18W
Here is another confirms from agents Michael and agent Laura both confiming the same
With the above proof i prove to u that i should never be welcomed to the casino while my first account was banned no matter if i just said i request perma ban withouts options that still counts as self exclusion
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Historical Facts
The player opened the account Pokemon55 on July 30th of 2019 and played on our website. For some reason, the player also decided to open a second account, happynewyear24 on the December 30th of 2023.
While using both accounts, the player contacted us on the 29th of January of 2024, through his happynewyear24 account to inform that he had a gambling problem, which lead to his account being closed due to responsible gambling. It happens that due to human error, the account Pokemon55 should have also been closed on that day. Error that we do assume from our end.
However, when we perform an assessment on Pokemon55 account we can see that the account has not been active since the 10th of December 2022, more than 1 year before the event of the player account being closed. As you can see per the attached image, the player last deposit was on the 10th December of 2022.
My answer
the account happynewyear24 was opened new account because my old account with username Pokemon55 was banned for my request as explained before and its false that i have used both accounts how i can use both accounts if my Pokemon55 was banned?
proof that i have asked for ban way before i started using happynewyear24
Look at the dates JAN 8 2023 and u cleary saying i have opened happynewyear24 on the folowin date happynewyear24 on the December 30th of 2023. So it doesnt make any sense i could use both accounts the account was not accesable
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Additional Information
Aside from the accounts mention on the player complaint he tried to open 2 more accounts on our website:
newhere23232 - This is the only account where we recognize that the player might have a point since he opened it on the July 2024 and managed to deposit and lost 508.72 USD which we are willing to refund.
testaccount232 - Which he tried to opened on the September 2024 and was automatically closed without the player being able to use it.\
My answer
The account newhere23232 was opened after i was rejected from getting unban on the account happynewyear24 if u had good system working one i would never would be able to play on it and i think the loss amounths is 700 not 500 but im not completly sure
The following account testaccount232 was opened from me during this complaint i just wanted to test will your system work now and yes it worked i got ban and i have posted that above like u can see u needed 4 hours to ban it this should be instant after players put their kyc documents i didnt
nisam izgubio ništa na ovom nalogu i to je bio samo probni nalog kao što korisničko ime kaže dokaz da sam koristio ovaj nalog za testiranje i postavio dokaz iznad
Takođe mislim da nikada ne bih trebalo da dobijem deban na svom prvom nalogu jer sam jasno rekao da želim da zabrana bude pernament bez opcija za debanovanje, a vi ste mi i dalje dali vanban i uvek posle drugog puta sam tražio isto ipak mi je dao unban
Dodatni dokaz što kažete da dolazim kod vas koristeći oba naloga tako da sam znao da sam vlasnik naloga Pokemon55 i naloga happineviear24, pa možete li molim vas da objasnite meni i Michalu ZAŠTO i kako je fi još uvek deban na nalogu Pokemon55 nakon prethodno tražio zabranu kockanja na računu happineviear24?
dokaz da ste rekli da sam tražio zabranu kockanja 29. januara 2024
Zato vas molim da mi objasnite kako sam imao pravo da ponovo dobijem deban na Pokemon55
5. septembar 2024. u 12:17
Nalog Pokemon55 je ponovo zatvoren nakon što sam otvorio ovu žalbu i počeo si da ispravljaš svoje greške i dokaze o greškama
i didnt loose anyting on this account and it was just test account like the username says proof that i have used this account for test and posted proof above
Also i think that i should never ever got unban on my first account because i have clearly said to u i want the ban to be pernament without options for unban and u still gived me unban and ever after the second time i have asked for the same u still gived me an unban
Additional proof you are saying that i come to you using both account so i knew that i was the owner of the account Pokemon55 and account happynewyear24 so can u please explain to me and Michal WHY and how the f i got still unban on the account Pokemon55 after previosly asking for gambling ban on the account happynewyear24?
proof that u said i have asked for gambling ban on 29 january 2024
So please explain how i was eligible to receive unban on Pokemon55 again on
Sep 5, 2024, 12:17 PM
The account Pokemon55 was closed again after i have opened this complaint and u started fixing your errors and mistakes proof
Znam da je tekst od preko 8000 karaktera pročitajte ga kad god imate vremena idc ako uzmete 2 nedelje, ali pogledajte sve što sam rekao da su sami potvrdili da znaju da sam ista osoba na svim nalozima njihova podrška je potvrdila da je samo tražila trajna zabrana bez opcija za poništavanje i dalje je isto što i samoisključivanje, tako da nemam pravo da dobijem povraćaj novca i na nalogu happineviear24 i nivhere23232, a čak i nakon svega ovoga, ipak sam uspeo da skinem ban sa naloga pokemon55 čak i nakon što sam prethodno bio banovan na drugom povezanom nalogu za zabrana problema sa kockanjem
Želeo bih da pitam Michala da li mogu da zatražim dodatna sredstva da mi se isplate od svog stresa koji sam prošao, da pokušam i roobetujem da mi otvorim nove naloge bez zabranjivanja i da mi još uvek dam otkaze čak i nakon što sam rekao da sam zavisnik od kockanja
I know theres over 8000 characters text read it whenever u have time idc if u take 2 week but take look at everyting i have said they confirmed themselfs that they knew i was the same person on all of the accounts their support confirmed that just asking for perma ban without options for unban still is same as self exclude so im eligible to receive refund also on the account happynewyear24 and newhere23232 and even after all this i still managed to get unban on the account pokemon55 even after previosly get banned on another linked account for gambling problems ban
I would like to ask Michal if i can request additional funds to be paid to me from all of the stress i have gone try and roobet allowing to create me new accounts without banning them and still giving me unbans even after i said im gabling addicted
Pre svega, važno je napomenuti da ako je reč o refundaciji u slučajevima samoisključenja kao što je ovaj, jedini iznos koji bi se smatrao povratnim (ako je zahtev za to legitiman) su depoziti uplaćeni tokom samoisključenja. proces isključenja. Ne možemo i nećemo kvantifikovati bilo kakvu sumu koja se duguje za „izazivanje stresa" ili bilo šta slično.
U vezi sa ovom pritužbom, imperativ je, i siguran sam da bi vam to pomoglo u budućnosti, da shvatite da kada kažete, „Molim vas, zabranite moj nalog bez opcije za odbranu", to ne mora da znači da će kazina tretirati takve zahtev kao zahtev za samoisključivanje. Ako biste umesto toga jasno i odmah izjavili da se morate samoisključiti zbog zavisnosti od kockanja, stvari bi bile mnogo jasnije za sve uključene strane.
Druga stvar je da ste namerno pokušali da eksploatišete kazino kreiranjem drugog naloga, samo da biste dokazali svoju tačku u ovoj žalbi, što je potkrepljeno činjenicama 1.) naziv naloga - testaccount232 i 2.) datum otvaranja naloga - septembar 2024. u vreme ove žalbe koja je u toku.
Kao što je kazino naveo, vaš nalog Pokemon55 je zatvoren (iako mnogo kasnije, što je kazino priznao) bez ikakvih depozita pošto ste obavestili kazino o svom problemu. Jedini račun za koji je kazino spreman da vam refundira je za račun nevhere23232. Snažno bih vam savetovao da prihvatite ovaj povraćaj i da više ne osporavate sredstva, jer, iz moje perspektive, i zbog ogromne količine (uglavnom nerelevantnih) informacija u ovoj temi, kao i dokaza koje ste dali i vi i kazino , ovo su jedina sredstva na koja imate pravo. Nakon što se to desi, žalba će biti zatvorena.
Dragi Roobet kazino,
Možete li da nastavite sa povraćajem depozita igrača uplaćenih na račun „nevhere23232" na njegov bankovni račun?
Dear Hatchkler,
First of all, it is important to mention that if we are talking about refunds regarding self-exclusion cases like this one, the only sum that would be considered refundable (if the claim for it is legitimate) are the deposits made during the self-exclusion process. We can not and will not quantify any sum owed for "causing stress" or anything like that.
Regarding this complaint, it is imperative, and I am sure it would help you in the future, to understand that when you say, "Please, ban my account without the option for unban," that does not necessarily mean the casinos will treat such a request as a self-exclusion request. If you would instead state clearly, and immediately, that you with to self-exclude yourself due to gambling addiction,things would be much more clear for all parties involved.
Another thing is, you deliberately tried to exploit the casino by creating another account, just for the sake ofproving your point in this complaint, which is supported by the facts of 1.) the name of the account - testaccount232 and 2.) the date of account creation - September 2024, at the time of this ongoing complaint.
As the casino has stated, your account Pokemon55 was closed (although much later, which the casino admitted) without any deposits made since you have informed the casino of your problem. The only account, that the casino is willing to refund you for is for the account newhere23232. I would strongly advise you to accept this refund and not contest any more funds, because, from my perspective, and due to the enormous amount of (mostly irrelevant) information in this thread, and also the evidence provided both by you and by the casino, these are the only funds you are entitled to. After this happens, the complaint will be closed.
Dear Roobet Casino,
Can you proceed with the refund of the player's deposits made on the account "newhere23232" to his bank account?
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