Zdravo,
Pišem da vam skrenem pažnju na stvar krajnje hitnosti i ozbiljnosti koja se tiče mog iskustva sa vašim onlajn kazinom, Roial Panda, za koje verujem da predstavlja kršenje uslova i sporazuma o samoisključenju koje je istakla vaša grupa kompanija, što uključuje Leo Vegas.
Prethodno sam doneo zahtev za samoisključivanje sa Leo Vegasom, u potpunosti očekujući da će se to proširiti na sve povezane platforme unutar grupe, u skladu sa vašim javno navedenim politikama i uslovima korišćenja usluge. Razumevanje i uveravanje su bili da će se ovo samoisključivanje primeniti univerzalno kako bi se sprečile bilo kakve dalje aktivnosti kockanja sa moje strane u vašoj mreži usluga, kao mera zaštite od kompulzivnog ponašanja u vezi sa kockanjem.
Nažalost, otkrio sam da sam u mogućnosti da se registrujem i kockam na Roial Pandu, sestrinskoj kompaniji Leo Vegasa, bez ikakvih smetnji ili samoisključenja koje je priznato ili sprovedeno. Tokom mesec dana, ovaj previd me je doveo do toga da potrošim desetine hiljada dolara, akcija koja je direktno u suprotnosti sa namerama i duhom politike samoisključenja koju sam sproveo radi svoje zaštite.
Imajući u vidu ove okolnosti, gde je zaštitna mera koja je imala za cilj da spreči upravo ovakvu situaciju nije uspela zbog onoga što se čini kao previda ili propusta u primeni politike samoisključenja vaše grupe, tražim potpuni povraćaj novca koji sam potrošio tokom ovog perioda na Kraljevskoj pandi.
Verujem da je ovaj zahtev razuman i pravedan, s obzirom na kršenje uslova usluge i duha odgovorne prakse igranja za koje vaša grupa tvrdi da ih podržava. Podrazumevajući da su ove politike na snazi i da će se sprovoditi, osećao sam se sigurno u svojoj odluci da se samoisključim iz Leo Vegasa.
Nadam se brzom rešenju ovog pitanja i da će povraćaj sredstava biti obrađen što je pre moguće. Takođe bih vas pozvao da istražite kako je došlo do ovog kršenja politike kako biste sprečili da se takvi incidenti u budućnosti dogode meni ili drugima koji su pokušali da se samoisključe iz aktivnosti kockanja na vašim platformama.
Leo Vegas Self Ekclusion postavljen 2021
Roial Panda nalog kreiran 2019
Molimo pogledajte odredbe i uslove 14.11.
Hi there,
I am writing to bring to your attention a matter of utmost urgency and seriousness that concerns my experience with your online casino, Royal Panda, which I believe constitutes a breach of the self-exclusion terms and agreements outlined by your group of companies, which includes Leo Vegas.
I had previously enacted a self-exclusion request with Leo Vegas, fully expecting this to extend across all associated platforms within the group, in accordance with your publicly stated policies and terms of service. The understanding and assurance were that this self-exclusion would be applied universally to prevent any further gambling activities on my part across your network of services, as a measure to safeguard against compulsive gambling behaviors.
Regrettably, I discovered that I was able to register and gamble on Royal Panda, a sister company of Leo Vegas, without any hindrance or the self-exclusion being recognized or enforced. Over the course of a month, this oversight has led me to spend tens of thousands of dollars, an action that goes directly against the intentions and spirit of the self-exclusion policy I had put in place for my protection.
Given these circumstances, where the safeguard meant to prevent exactly this kind of situation failed due to what appears to be an oversight or a flaw in the enforcement of your group’s self-exclusion policies, I am requesting a full refund of the money I have spent during this period on Royal Panda.
I believe this request is reasonable and just, considering the breach of the terms of service and the spirit of the responsible gaming practices your group professes to uphold. It was on the understanding that these policies were in place and would be enforced that I felt secure in my decision to self-exclude with Leo Vegas initially.
I am hoping for a swift resolution to this matter and for the refund to be processed at your earliest convenience. I would also urge you to investigate how this breach of policy occurred to prevent such incidents from happening in the future to myself or others who have sought to self-exclude from gambling activities across your platforms.
Leo Vegas Self Exclusion placed 2021
Royal Panda account created 2019
Please refer to term and conditions 14.11.
Automatski prevedeno:
