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Hello,

I left my account with 2011 euros and requested a withdrawal of 500 euros. Today, I tried to access my account and found it had been closed. The reason they provided was alleged irregular betting, and they informed me that they won't pay me.

Hola,

Dejé la cuenta con 2011 euros y puse a cobrar 500 euros, hoy he intentado entrar en mi cuenta y me la han cerrado, según ellos por apuestas irregulares, me dicen que no me pagarán.

Dear travonig25,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots Safari Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Could you please share the email or chat from the casino detailing the allegations against you? My email is tomas@casino.guru
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I registered about 2 weeks ago,

I am attaching proof of mail

Sports betting only, basketball, 1st half points and totals Over Under only

I never accepted any bonus, I left the account with 2011 euros, I started to collect 490 euros and they closed my account the same day

Anything you need more, I will tell you without problem, thank you very much for the help

Greetings

Francisco

Hola,

Me registré hace unas 2 semanas,

Os adjunto comprobante de correro

Solo apuestas deportivas, baloncesto, solo Over Under de puntos de 1ra mitad y totales

Nunca acepté ningún bono, dejé la cuenta con 2011 euros, puse a cobrar 490 euros y me cerraron la cuenta el mismo dia

Cualquir cosa que necesiten más, les digo sin problema, muchas gracias por la ayuda

Saludos

Francisco

Thank you for your reply, travonig25. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Hello,

Yes please, I appreciate you sending me the list of complaints for sports betting, thank you

Greetings

Hola,

Si porfavor, le agradezco que me mande la lista de quejas para apuestas deportivas, gracias

Saludos

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.