Da koga zanima.
Ja sam VIP igrač u kazinu spin samuraj.
Položio sam 48.000 australskih dolara za 2 godine i 2 meseca.
Imam 138 stranica depozita.
Uradio sam samo jedno povlačenje
A moj VIP status je drugi najviši kojim možete upravljati i VEOMA sam blizu dostizanju krajnje faze ratnika. završna faza.
Imam dogovor sa mojim vip menadžerom, od svih gubitaka dobijam 15% u obliku gotovinskog bonusa k25 opklade, nekada je bilo 25% ponekad je 10% stvari su sve gore.
Prihvatio sam nedostatak VIP tretmana jer sam napravio svoju biografiju ovde i verovao ovom kazinu jer je povlačenje koje sam uradio bilo glatko i oni me dobro poznaju. ali čak i nakon prihvatanja smanjenja kada se kaže da su bonusi sve bolji kako vi rastete, i dalje sam zanemaren.
Trenutno imaju božićnu promociju koju ne diram svaki put kada uplatite čarapu za novi dan, dva puta u dve nedelje sam dostigao 4 čarape i nisam dobio nagradu ni jedan put.
u poslednja 24 sata deponovao sam $505 sirovog novca. 16 depozita nema priloženih sa bonusima besplatnih okretaja ništa.
Zbog iznosa koji trošim i depozita imao sam automat
15 božićnih okreta
još 15 božićnih okreta
Nedostaju 4 čarape
50 VIP okreta
super bounti spins koji je kada položite 30 ili više i možete dobiti 10 do 30 tokom vikenda
Takođe sam imao dnevni bonus za nagradu da možete dobiti 10 do 30 okretaja
i SVE OVO sam otkazao.
Čak i nakon toga moj vip menadžer mi je ponudio 250 okretaja, ali mi je dao samo 50, a ja sam joj rekao da ne želim nikakva ograničenja sa isplatama. koji svi vrti sa imaju u ovom kazinu.
tako da sam za 505 australskih dolara dobio tačno 0 procenata u gotovinskom bonusu.
kada se pretpostavlja da je 75 australskih dolara
Takođe nisam dobio nagradu za čarape.
I pošto ovaj kazino ne dozvoljava da razgovarate sa menadžmentom, to je veliki problem, nema telefonske korisničke podrške, ne daje vam ništa osim normalnog e-pošte, VIP menadžer vam ne dozvoljava da razgovarate sa višim menadžmentom i moram da ih obavestim o ovom užasnom tretmanu kako bih mogao da racionalna odluka o napuštanju kazina ili ostanku.
Nadam se da mi možete pomoći da dobijem iznos koji mi duguju kao gotovinski bonus i da stupim u kontakt sa višim rukovodstvom.
Hvala
To whom it may concern.
I am a vip player at the casino spin samurai.
I have deposited 48.000 australian dollars in 2 years and 2 months.
I have 138 pages of deposits.
I have only done one withdrawal
And my vip status is the second highest you can manage and im VERY close to reaching the ultimate stage of warriors. the final stage.
I have an agreement with my vip manager, of all losses I get 15% in the shape of a cash bonus x25 wager it used to be 25% sometimes it's 10% things are getting worse.
I accepted the lack of vip treatment because ive built my resume up here and trusted this casino as the withdrawal I did was smooth and they know me well. but even after accepting a decrease when it states bonuses get better as you get higher, I still am being neglected.
Right now they have a christmas promotion which I make sure not to touch everytime you deposit you get a stocking on a new day, twice in two weeks ive reached 4 stockings and didnt get a prize either time.
in the last 24 hours I deposited $505 raw money. 16 deposits none attached with bonuses free spins nothing.
Due to the amount I spend and the deposits I had an automatic
15 christmas spins
another 15 christmas spins
4 stockings prize missing
50 vip spins
a super bounty spins which is when you deposit 30 or more and can get 10 to 30 on the weekend
I also had a daily bounty bonus that you can get 10 to 30 spins
and ALL OF THESE I cancelled.
And even after that my vip manager offered me 250 spins but only gave me 50 which ive told her I dont want any limits with withdrawals. which all spins with have in this casino.
so for 505 australian dollars i got precisely 0 percent in a cash bonus.
when its suppose to be 75 australian dollars
I also didnt get my stocking prize.
And because this casino doesnt allow to speak to management its a huge problem no phone customer support dont give you anything but a normal email the vip manager doesnt let you speak to higher management and I need to inform them of this terrible treatment so I can make a rational decision on leaving the casino or staying.
I hope you can help me with obtaining the amount owed to me as a cash bonus and getting in touch with higher management.
thanks
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