Zatražio sam samoisključivanje 6. jula koje bi trebalo da bude obrađeno odmah nakon što je samoisključenje zatraženo, a ne sledećeg dana 7. jula, kao što je na snimku ekrana prikazano slanje e-pošte sledećeg dana za period „hlađenja". To mi je omogućilo da nastavim da igram i kladim se iako je zatraženo samoisključivanje. Prema vašoj evidenciji, pritisnuo sam zeleno dugme 13. jer sam otišao na ćaskanje da pitam zašto nisam samoisključen kada sam zahtevao trenutno samoisključivanje. Koliko ja shvatam, samoisključivanje ne zahteva od mene period „ohlađivanja" i trebalo bi da bude momentalno. Nakon što mi je predstavnik 13. jula rekao da postoje dodatni koraci, tog dana sam nastavio sa samoisključenjem. Umesto imejla o samoisključenju, primio sam e-poštu na koju je kliknuto 14. jula koja potvrđuje da je moj nalog ponovo otvoren, što nije trebalo da se desi pošto sam 6. jula zatražio SAMOISKLjUČIVANjE i dobio pomoć 13. jula za sebe -isključenje, a ne period pauze ili hlađenja, ne bi trebalo da postoji toliko stvari kroz koje treba da se prođe da bi se trajno samoisključio niti bi kockar sa problemom trebalo da čeka jer to omogućava kockarima da nastave iako pokušavaju da prestanu. Pritisnuo sam zeleno dugme kao što je za veb lokaciju rečeno da se samoisključuje, ali nisam se odmah isključio kada je zeleno dugme pritisnuto kao što je u e-poruci sajta pisalo da ću biti. Proces samoisključenja ne bi trebalo da se odugovlači onoliko koliko je da bi se problemu pružile šanse da se preispita odluka o samoisključenju, što je predatorsko znajući da sa zavisnošću svi imate šansu da zavisnik ostane nakon što nije odmah skinut sa sajta. Takođe, imejl je teško pronaći jer se lako gubi u neželjenoj pošti.
U aprilu sam rekao da nemam zavisnost od kockanja, što je bilo 3 meseca pre nego što sam rekao da imam zavisnost od kockanja, ali ako biste znali šta je zavisnost, razumeli biste da bi osoba lagala da ne bi bila otkrivena kao problematični kockar. Kao i kod svake zavisnosti, zavisnici ne veruju da su zavisni. Trebalo mi je mnogo da priznam da imam problem sa kockanjem i konačno sam stekao dovoljno hrabrosti da se samoisključim, ali me je izneverila kompanija koja bi trebalo da promoviše odgovorno igranje igara.
Suma kockanja koju sam imao uključujući moje depozite iz prošlosti. Izgubio sam novac koji sam osvojio sa vašeg sajta, što sam takođe uključio u $21,000. 6. jula sam uspeo da izgubim iznos od 10.000 dolara koji nije trebalo da bude deponovan na vašu veb lokaciju jer je trebalo da budem samoisključen na dan kada sam zahtevao 6. jula, ali umesto toga dobijam e-poruku 7. jula a ceo dan nakon što sam već imao traženo samoisključivanje 6. jula, a zatim sam izgubio još 10.000 dolara.
I requested self-exclusion on July 6th which should be an immediate processed once self-exclusion was requested not the next day on July 7th like the screenshot shows sending me an email the next day for a " cool down" period. That allowed me to continue playing and wagering even though self-exclusion was requested. According to your records I pressed the green button on the 13th because I went to chat to ask why wasn’t I self excluded when I requested immediate self exclusion. To my understanding self-exclusion does not require me to have a "cool down"period & should be immediate. After the representative told me on July 13th that there were extra steps I proceeded that day with the self-exclusion. Instead of an self-exclusion email I received an email which was clicked on July 14th that was confirming that my account had been reopened which shouldn’t had happened as I requested SELF-EXCLUSION on July 6th & got assistance on July 13 for the self-exclusion not a break or cool down period there should not be as many things to go through to be permanently self excluded nor should a problem gambler have to wait as it is enabling gamblers to continue even though they are trying to stop. I pressed the green button like website said to be self excluded but I did not get self excluded immediately once the green button was pressed like the site email said I would be. The process to be self-excluded should not be as dragged on as much as it is to give the problem chances to second guess the decision to self-exclude which is predatory knowing that with the addiction you all have a chance that the addicted would stay after not being immediately taken off the site. Also, the email is hard to find as it is easily lost in junk mail.
In April I said I didn’t have an gambling addiction which was 3 months before I said I had an gambling addiction but if you knew what addiction was like you would understand a person would lie to avoid being detected as a problem gambler. Like with any addiction the addicted does not believe they are addicted. It took alot for me to admit I have a gambling issue and I finally built up enough courage to self-exclude but had been failed by a company that is supposed to be promoting responsible gaming.
The sum of gambling I was including my deposits from the past. I lost money that I had won from your site which is what I was including in the $21,000 as well. On July 6th I was able to lose the amount of $10,000 which shouldn’t had been able to be deposited on your site because I should have been self excluded on the day I requested on July 6th but instead I get an email on July 7th a whole day after I had already the requested self exclusion on July 6th and then ended up losing $10,000 more.
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