Hvala vam na svim pruženim informacijama i dokazima, Stelario tim.
Poštovani vanosv89,
Nažalost, nakon prikupljanja svih potrebnih informacija i dokaza, ovu žalbu odbacujemo kao neopravdanu zbog kršenja odredbi i uslova kazina - više naloga povezanih sa istim uređajem, istim korisničkim agentom, igranjem istih ili veoma sličnih igara od istog provajdera , stavljajući identične opklade i izlažući podudarne IP adrese u nekoliko navrata tokom više dana. Svi ovi nalazi se ne mogu smatrati pukom slučajnošću. Kazina imaju veoma strogu politiku u vezi sa slučajevima više naloga koji su korišćeni na ovaj način. Uveravam vas da smo mi, kao nezavisna strana, detaljno pregledali sve informacije i dokaze, i da su postupci kazino tima bili u skladu sa svojim utvrđenim pravilima kao što smo vam prethodno saopštili.
Žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti, a mi ćemo se potruditi da vam pomognemo.
Srdačan pozdrav,
Michal
Casino Guru
Thank you for all the provided information and evidence, Stelario Team.
Dear vanosv89,
Unfortunately, after gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts associated with the same device, same user agent, playing the same or very similar games from the same provider, placing identical bets, and exhibiting matching IP addresses on several occasions across multiple days. All these findings cannot be considered a mere coincidence. Casinos have a very strict policy regarding multiple account cases that have been used in this way. I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly, and the casino team's actions were according to its established rules as was communicated to you previously.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.
Best regards,
Michal
Casino Guru
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