Dana 28. marta, zatražio sam povlačenje 2500 dolara u dobicima iz kazina Sunrise Slots. Prvobitno sam obavešten da će za moj zahtev biti potrebno 7-10 radnih dana da bude odobren. Nakon odobrenja, obavešten sam da će biti potrebno dodatnih 7-10 radnih dana da uplata bude obrađena i poslata. Uprkos pridržavanju ovih rokova, naknadno sam 30. aprila obavešten da će moja uplata biti odložena zbog problema sa obrađivačima plaćanja. Obećana su ubrzana obrada putem upućivanja na specijalizovani tim, ali to nije rezultiralo opipljivim napretkom. Tada mi je dat rok od 48 sati za rešavanje, koji je takođe prošao bez prijema mojih dobitaka niti ikakvih ažuriranja. Učinjeni su brojni pokušaji da se pronađu odgovori od korisničke podrške da bi se dobio samo isti glupi odgovor. Od danas je prošlo 12 nedelja od mog prvobitnog zahteva za povlačenje, a nisam dobio 2500 dolara koji mi duguju. Moj originalni depozit je napravljen u bitkoinima, a dobitak takođe treba da bude uplaćen u bitkoinima. Zahtevana radnja: S obzirom na produženo kašnjenje, nedostatak jasne komunikacije i nemogućnost da se stvar reši direktno sa Sunrise Slots kazinom, tražim vašu pomoć u posredovanju u ovom sporu. Tražim vaše smernice i podršku u obezbeđivanju isplate mojih dobitaka na blagovremen i pošten način. U prilogu su sve relevantne komunikacije sa Sunrise Slots kazinom, uključujući datume i vreme prepiske, obećanja kazina u vezi sa rokovima plaćanja i bilo koju drugu dokumentaciju koja podržava moju tvrdnju.
On March 28, I requested a withdrawal of $2500 in winnings from Sunrise Slots Casino. I was initially informed that my request would take 7-10 business days to be approved. Following the approval, I was advised that an additional 7-10 business days would be required for the payment to be processed and sent. Despite adhering to these timelines, I was subsequently informed on April 30 that my payment would be delayed due to issues with the payment processors. Promises were made for expedited processing through referral to a specialized team, yet this resulted in no tangible progress. I was then given a 48-hour window for resolution, which also elapsed without receipt of my winnings nor any updates. Numerous attempts to find answers from customer support were made to only get the same nonsense response. As of today, it has been 12 weeks since my initial withdrawal request, and I have not received the $2500 owed to me. My original deposit was made in bitcoin, with the winnings also to be paid in bitcoin. Requested Action: Given the prolonged delay, lack of clear communication, and inability to resolve the matter directly with Sunrise Slots Casino, I am requesting your assistance in mediating this dispute. I seek your guidance and support in securing the payment of my winnings in a timely and fair manner. Attached are all relevant communications with Sunrise Slots Casino, including dates and times of correspondence, promises made by the casino regarding payment timelines, and any other documentation that supports my claim.
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