Registrovao sam se na video slotovima i prema zahtevu od mene je zatraženo da pošaljem svoje dokumente za verifikaciju timu za bezbednost/verifikaciju, mislim da je to urađeno krajem 2023.
Otpremio sam svoju vozačku dozvolu u Velikoj Britaniji i račun za komunalne usluge na kojima je jasno bilo moje puno ime, datum rođenja i adresa. U roku od nekoliko sati ovi dokumenti su odobreni i moj nalog je bio aktivan. Takođe sam otpremio svoju Visa debitnu karticu da ponovo u potpunosti verifikujem nalog, ovo je prihvaćeno.
Za to vreme napravio sam brojne depozite i jedno malo povlačenje, moj gubitak je veći nego što sam deponovao. Za to vreme sam bio registrovan na Gam-Stop-u i još uvek sam, poslao sam sertifikat sa gamstop-a prema zahtevu ljudi u timu za ćaskanje (to je jedini način na koji mogu da dobijem odgovor) i dalje sam uspeo da otvorim račun, verifikujte nalog, uplatite, igrajte i povucite, osećam se razočaranim od strane sistema zbog ovoga jer sam ranjiv.
Obavestio sam kazino otprilike nedelju dana ranije, da sam registrovan na Gamstop-u i da nije trebalo da mi bude dozvoljeno da se kockam, takođe sam objasnio da sam klasifikovan kao ranjiva osoba.
Poslao sam im e-poštu sa traženim sertifikatom od Gamstop-a kao što su tražili i od tada sam nekoliko puta posetio korisničku podršku putem ćaskanja uživo i stalno dobijao obaveštenja da je pod istragom i rešenje će biti doneto u roku od nekoliko dana.
Podrška je uvek bila prijateljska, ali stalna lažna obećanja o rešavanju i povraćaju depozita još uvek nisu obavljena.
Čitava situacija me čini izuzetno lošim i pošto se to desilo morao sam da budem odjavljen sa posla zbog stresa, to me veoma loše pogađa i želeo bih odgovor/rešenje što je pre moguće.
s obzirom na odlične kritike koje su video slotovi imali, nadao bih se da će ovo biti brzo rešeno i rešeno.
Zahtevam da se moji depoziti vrate i da mi se e-poštom ne šalje nikakav dodatni marketinški materijal.
Hvala vam
I registered with Video Slots and as requested I was asked to send my verification documents to the Security/Verification team, this was done in late 2023 I think.
I uploaded my UK driving licence and utility bill which clearly showed my full name, date of birth and address. Within a few hours these documents were approved and my account was active. I also uploaded my Visa Debit Card to fully verify the account again this was accepted.
During this time I made numerous deposits and one small withdrawal, my loss stands at more than I had deposited. During this time I was registered with Gam-Stop and still am, I have sent the certificate from gamstop over as requested by the people on the chat team (that is the only way I can get a response) i was still able to successfully open an account, get the account verified, deposit, play and withdraw, I feel let down by the system on this as I am vulnerable.
I informed the casino roughly around 1 weeks a go now, that I am registered with Gamstop and should not have been permitted to gamble, I also explained I am classed as a vulnerable person.
I sent an email to them with the requested certificate from Gamstop as they had requested and since then made several visits to customer support via live chat and keep getting told it's under investigation and a resolution will take place within a few days.
The support was always friendly, but the constant false promises to resolve and refund the deposits still have not taken place.
The whole situation is making me extremely not well and since this has happened I have had to be signed off from work with stress it is affecting me very badly and I would like a response/resolution as soon as possible.
given the great reviews video slots have had I would have hoped that this would have been resolved and dealt with quickly.
I am requesting my deposits are refunded and no further marketing material is sent to me via email.
Thank you
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