Zdravo Mella
Moj nalog je verifikovan od prošle godine, tražio sam povlačenje i morao sam da uložim žalbu preko vas jer su tom prilikom i oni dugo procesuirali uplatu a vi ste to tražili. Pošto je kazino reagovao, nažalost ponovo sam verovao i nastavio da igram tamo, ali nikada do sada nisam imao dobitke. Ukratko, ovo je moje drugo povlačenje i ponovo se nalazim sa problemom.
Ranije su izgovor bili problemi sa bankom pa su me tražili da povučem drugim sredstvom plaćanja, odatle sam počeo da koristim svoj drugi račun za naplatu kazina i sada je izgovor da moram da verifikujem taj račun, poslao sam im snimak ekrana i bankovnu karticu, ali pošto je digitalni novčanik, podaci koje žele se ne pojavljuju, očigledno pošto sam sada dobio mejl u kome tražim fotografiju fizičke kartice (koju očigledno nemam) i dokument koji pokazuje IBAN, što takođe nije poznato. dobiti na ovoj virtuelnoj kartici.
Profit je zarađen mojim pravim novcem.
Juče sam razgovarao sa korisničkom službom i oni su od mene tražili iste dokumente koji su već bili poslati i nakon što su im nekoliko puta rekli da provere da li su već poslani, danas su mi poslali taj mejl tražeći još dokumenata.
Deluje kao priča bez kraja i definitivno deluje kao prevara, nije moguće da se igram sa njima godinu dana i da prave toliko problema da mogu da plate jer sam samo 2 puta tražio povlačenje i iznosi ne toliko visoki da očigledno ne prelaze depozite koje su II dali. To je velika frustracija.
Hello Mella
My account was verified from last year, I had requested a withdrawal and I also had to file a complaint through you because on that occasion they also processed the payment for a long time and you requested it. Since the casino responded, unfortunately I trusted again and continued playing there but I never had any winnings again until now. In short, it is my second withdrawal and I find myself with the problem again.
Previously the excuse was problems with the bank so they asked me to withdraw using another means of payment, from there I started using my other account to charge the casino and the excuse now is that I must verify that account, I sent them a screenshot and the bank's card, but since it is a digital wallet, the data they want does not appear, apparently since I received an email now asking for a photo of the physical card (which I do not have obviously) and a document showing the IBAN, which is also not known. get on this virtual card.
The profits were earned with my real money.
Yesterday I spoke to customer service and they asked me for the same documents that had already been sent and after telling them several times to check that they had already been sent, they sent me that email today asking for more documents.
It seems like a never-ending story and it definitely seems like a scam, it is not possible that I have been playing with them for a year and they make so much trouble to be able to pay since I have only requested withdrawal 2 times and amounts not so high that they clearly do not exceed the deposits that I I have made them. It's a huge frustration.
Hola Mella
Mi cuenta estaba verificada del año pasado, habia solicitado un retiro y tambien tuve que ingresar una queja a traves de ustedes por que en esa ocacion tambien me tramitaron el pago mucho tiempo y ustedes lo solicionaron. Como el casino dió respuesta lamentablemente volví a comfiar y segui jugando ahi pero nunca tuve ganancias nuevamente hasta ahora. En definitiva es mi segundo retiro y me encuentro denuevo con el problema.
Anteriormente la escusa fue problemas con el banco por lo cual me pidieron retirar por otro medio de pago,desde ahi empecé a usar mi otra cuenta para cargar el casino y la escusa de ahora es que debo verificar esa cuenta, les envié captura de pantalla y la cartola del banco pero al ser una billetera digital no salen los datos que ellos quieren al parecer ya que me llego un correo ahora donde me piden foto de la tarjeta fisica ( que no tengo obviamente) y un documento donde salga el IBAN que tampoco se consigue en esta tarjeta virtual.
Las ganancias fueron ganadas con mi dinero real.
Ayer hablé con atencion a cliente y me pedian los mismos ducumentos ya enviados y despues de decirles varias veces que revisen que ya los habia enviadl me envian ese correo hoy pidiendo mas documentos.
Parece una historia de nunca acabar y definitivamente parece una estafa, no es posible que lleve un año jugando con ellos y hagan tanto problema para poder pagar siendo que solo he solicitado retiro 2 veces y montos no tan altos que claramente no superan los depositos que yo a ellos les he realizado. Es una frustracion enorme.
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