Dragi paulfleck71,
Hvala vam na strpljenju tokom rešavanja vaše žalbe protiv VinsParkSpin kazina.
Nakon detaljne istrage, zaključili smo da je praksa kazina da igračima naplaćuje naknade za obradu neetička i da je u suprotnosti sa fer standardima kockanja. Pored toga, uprkos našim stalnim naporima da dođemo i tražimo objašnjenje, kazino je bio nekooperativan i nije uspeo da pruži bilo kakvo valjano opravdanje.
Razumemo da ovo nije ishod kojem ste se nadali, ali nažalost, bez saradnje kazina, malo više možemo da učinimo da pomognemo. Kao rezultat toga, zatvorićemo ovu i sve povezane žalbe kao nerešene, sa klasifikacijom „Nerazuman izgovor".
Takođe imajte na umu da će ovo dodatno negativno uticati na ionako nizak indeks bezbednosti kazina na našoj platformi, posebno zato što koristi zaštitni znak renomiranog brenda da obmane igrače. Preporučujemo vam da budete oprezni kada radite sa ovim operaterom i predlažemo da u budućnosti izaberete kazina sa višim bezbednosnim ocenama.
Hvala vam što ste izabrali Casino.Guru, i žalimo što nismo uspeli da obezbedimo povoljnije rešenje.
Srdačan pozdrav,
Nick
Casino.Guru
Dear paulfleck71,
Thank you for your patience throughout the handling of your complaint against WinsParkSpin Casino.
After a thorough investigation, we have concluded that the casino's practice of charging players processing fees is unethical and goes against fair gambling standards. Additionally, despite our repeated efforts to reach out and seek an explanation, the casino has been uncooperative and failed to provide any valid justification.
We understand that this is not the outcome you were hoping for, but unfortunately, without cooperation from the casino, there is little more we can do to assist. As a result, we will be closing this and all related complaints as unresolved, with the classification of "Unreasonable Excuse."
Please also be aware that this will further negatively affect the casino’s already low safety index on our platform, especially since it has been using the trademark of a reputable brand to deceive players. We strongly recommend caution when dealing with this operator and suggest choosing casinos with higher safety ratings in the future.
Thank you for choosing Casino.Guru, and we regret that we were unable to secure a more favorable resolution.
Best regards,
Nick
Casino.Guru
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