Zdravo,
Pišem da izrazim svoje duboko nezadovoljstvo i zabrinutost u vezi sa mojim nalogom kod 1kBet-a. Nakon uspešne verifikacije svog naloga po prvi put, neočekivano sam zamoljen da još jednom prođem proces verifikacije nakon mojih nedavnih dobitaka.
U skladu sa vašim zahtevom, blagovremeno sam dostavio svu traženu dokumentaciju. Međutim, tri dana kasnije, upućen je dodatni zahtev za selfi sa mojom ličnom kartom i razgovorom u pozadini. Uprkos pružanju ovih detalja, bio sam šokiran kada sam otkrio da su sredstva sa mog računa jednostrano odbijena, ostavljajući samo 500 CAD. Stanje mi je značajno palo sa 6023 CAD na 500 CAD, uz objašnjenje da navodno imam više naloga kod 1kBet-a. Želeo bih da naglasim da je ova tvrdnja potpuno lažna, jer je ovo moja prva interakcija sa vašom platformom.
Nedostatak pojašnjenja i transparentnosti oko zatvaranja mog računa i značajnog smanjenja mog stanja je duboko uznemirujući. Pozivam vas da pružite detaljne informacije o navodnim višestrukim nalozima i procesu donošenja odluka koji je doveo do zatvaranja mog naloga. Pored toga, tražim objašnjenje za značajno smanjenje stanja na mom računu.
Štaviše, želeo bih da vam skrenem pažnju na refundiranje na čekanju od Jeton Vallet-a sa ID-om transakcije 466545055. Nažalost, nisam primio ovaj povraćaj, što povećava moju sve veću zabrinutost i frustracije.
Hi,
I am writing to express my profound dissatisfaction and concern regarding my account with 1xBet. After successfully verifying my account for the first time, I was unexpectedly asked to undergo the verification process once again following my recent winnings.
In compliance with your request, I promptly submitted all the required documents. However, three days later, an additional request was made for a selfie with my ID and a conversation in the background. Despite providing these details, I was shocked to discover that the funds in my account were unilaterally deducted, leaving only 500 CAD. My balance dropped significantly from 6023 CAD to 500 CAD, with the explanation that I allegedly have multiple accounts with 1xBet. I would like to emphasize that this claim is entirely false, as this is my first interaction with your platform.
The lack of clarification and transparency surrounding the closure of my account and the substantial reduction in my balance is deeply distressing. I urge you to provide detailed information on the alleged multiple accounts and the decision-making process that led to the closure of my account. Additionally, I seek an explanation for the significant reduction in my account balance.
Furthermore, I would like to draw your attention to a pending refund from Jeton Wallet with Transaction ID 466545055. Unfortunately, I have not received this refund, adding to my growing concerns and frustrations.
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