Igrač iz Japana ima poteškoća s povlačenjem sredstava iz nepoznatog razloga. Žalba igrača uspješno je riješena.
Čak i ako mogu uplatiti depozit, ne mogu podići novac.
Nakon brisanja uslova klađenja itd., Čak i ako se prijavim za povlačenje na isti način kao i sistem plaćanja, to se ne plaća, a kada odem na stranicu, uplata se odbija.
Čak i ako primim podršku i ponovo se prijavim za nju nekoliko puta, ona se ponovo odbija i ne plaćam.
Ako ponovite, nećete se moći prijaviti.
Prijava je NG sa vašom e-adresom, a vi se prijavljujete sa svojim ID-om.
Ovoga puta, kada se prijavim za plaćanje, više ne primam SMS kôd.
Plan poboljšanja podrške
・ Očistite predmemoriju
・ Zamenite SIM karticu drugim pametnim telefonom
Ne poboljšava se čak i ako se poboljšate.
Dobili smo SMS kodove kao što je Ecopaise.
・ Ne znam je li ista serija, ali ne mogu primiti MAGAPARIJEV SMS kôd. U istoj situaciji pomoći ću i MAGAPARI-ju.
Nakon toga nisam mogao pomoći, pa sam nazvao i zatražio SMS kod i pokušao ga obraditi, ali je na kraju odbijen nekoliko dana kasnije.
Dakle, rekao sam podršci direktno ID Venus Pointa i zatražio plaćanje, ali
Pitajte osobu zaduženu za sistem. .. Ne mogu dobiti odgovor.
Tačan iznos spora iznosi 3605 JPY
Već sam dobio podršku 40 do 50 puta, ali mislim da je neophodna intervencija treće strane.
Hvala vam na podršci.
____
Čak i ako mogu uplatiti polog, ne mogu izvlačenjem.
Nakon brisanja uvjeta klađenja itd., Čak i ako se prijavim za povlačenje na isti način kao i sistem plaćanja, to se ne plaća, a kada odem na web mjesto, uplata se odbija.
Čak i ako bih dobio podršku i ponovo se prijavio nekoliko puta, ponovo je odbijen i nisam platio.
Ako ponovite, nećete se moći prijaviti.
Prijava je NG sa vašom e-adresom, a vi se prijavljujete sa svojim ID-om.
Ovoga puta, kada se prijavim za plaćanje, više ne primam SMS kôd.
Plan poboljšanja podrške
・ Očistite predmemoriju
・ Zamenite SIM karticu drugim pametnim telefonom
Ne poboljšava se čak i ako se poboljšate.
Dobili smo SMS kodove kao što je Ecopaise.
・ Ne znam je li ista serija, ali ne mogu primiti MAGAPARIJEV SMS kôd. U istoj situaciji pomoći ću i MAGAPARI-ju.
Nakon toga nisam mogao pomoći, pa sam nazvao i zatražio SMS kod i pokušao ga obraditi, ali je na kraju odbijen nekoliko dana kasnije.
Dakle, rekao sam podršci direktno ID Venus Pointa i zatražio plaćanje, ali
Pitajte osobu zaduženu za sistem. .. Ne mogu dobiti odgovor.
Tačan iznos spora iznosi 3605 JPY
Već sam dobio podršku 40 do 50 puta, ali mislim da je neophodna intervencija treće strane.
Hvala vam na podršci.
Even if I can make a deposit, I cannot withdraw.
After clearing the betting conditions etc., even if I apply for withdrawal by the same method as the payment system, it is not paid, and when I go to the site, the payment is rejected.
Even if I receive support and reapply for it several times, it is rejected again and I do not pay.
If you repeat it, you will not be able to log in.
Login is NG with your email address, and you log in with your ID.
This time, when I apply for payment, I no longer receive the SMS code.
Support improvement plan
・ Clear cache
・ Replace the SIM card with another smartphone
Does not improve even if you do.
We have received SMS codes such as Ecopaise.
・ I don't know if it's the same series, but I can't receive MAGAPARI's SMS code. In the same situation, I will also help MAGAPARI.
After that, I couldn't help it, so I called back and asked for the SMS code and tried to process it, but it was eventually rejected a few days later.
So, I told the support directly the ID of Venus Point and asked for payment, but
Ask the person in charge of the system. .. I can't get the answer.
The exact dispute amount is 3605 JPY
I have already received support 40 to 50 times, but I think that the intervention of a third party is necessary.
Thank you for your support.
____
Even if I can make a deposit, I cannot with draw.
After clearing the betting conditions etc., even if I apply for withdrawal by the same method as the payment system, it is not paid, and when I go to the site, the payment is rejected.
Even if I received support and reapplied several times, it was rejected again and I did not pay.
If you repeat it, you will not be able to log in.
Login is NG with your email address, and you log in with your ID.
This time, when I apply for payment, I no longer receive the SMS code.
Support improvement plan
・ Clear cache
・ Replace the SIM card with another smartphone
Does not improve even if you do.
We have received SMS codes such as Ecopaise.
・ I don't know if it's the same series, but I can't receive MAGAPARI's SMS code. In the same situation, I will also help MAGAPARI.
After that, I couldn't help it, so I called back and asked for the SMS code and tried to process it, but it was eventually rejected a few days later.
So, I told the support directly the ID of Venus Point and asked for payment, but
Ask the person in charge of the system. .. I can't get the answer.
The exact dispute amount is 3605 JPY
I have already received support 40 to 50 times, but I think that the intervention of a third party is necessary.
Thank you for your support.
入金が出来ても、出金ができない。
賭け条件等クリアー後、支払いシステムと同じ方法で出金申請しても、支払われず、サイトを見に行くと、支払いが却下されいる。
何度か、サポート受け、再申請を行っても、結局また、却下さていて、支払わない。
繰り替えしていると、ログインできなくなる。
メールアドレスではログインNGになり、IDでログインする。
今度は支払い申請しても、SMSコードが受信されなくなる。
サポートの改善案の
・キャッシュクリア
・SIMカードを別のスマホに差し換え
を行ってても、改善しない。
エコペイズ、等のSMSコードは、受け取れています。
・同系列なのかは、不明ですが、MAGAPARIさんのSMSコードも受け取れません。MAGAPARIさんへも同様の状況で、併せてヘルプだします。
その後、仕方ないので折り返し電話でSMSコードを聞いて、処理を行ってみましたが、数日後結局却下される。
それで、サポートさんに、直接ビーナスポイントのIDを伝え、支払いをお願いしてみましたが、
システム担当に聞いて。。と回答を得られません。
正確な紛争額は、3605JPYです
もうサポートさんとは、40~50回受けていますが、第三者の介入が必要とおもいます
どうぞサポートお願いします。
____
Even if I can make a deposit, I cannot withdraw.
After clearing the betting conditions etc., even if I apply for withdrawal by the same method as the payment system, it is not paid, and when I go to the site, the payment is rejected.
Even if I received support and reapplied several times, it was rejected again and I did not pay.
If you repeat it, you will not be able to log in.
Login is NG with your email address, and you log in with your ID.
This time, when I apply for payment, I no longer receive the SMS code.
Support improvement plan
・ Clear cache
・ Replace the SIM card with another smartphone
Does not improve even if you do.
We have received SMS codes such as Ecopaise.
・ I don't know if it's the same series, but I can't receive MAGAPARI's SMS code. In the same situation, I will also help MAGAPARI.
After that, I couldn't help it, so I called back and asked for the SMS code and tried to process it, but it was eventually rejected a few days later.
So, I told the support directly the ID of Venus Point and asked for payment, but
Ask the person in charge of the system. .. I can't get the answer.
The exact dispute amount is 3605 JPY
I have already received support 40 to 50 times, but I think that the intervention of a third party is necessary.
Thank you for your support.
Dragi sai1331,
Hvala vam što ste podnijeli žalbu. Žao mi je zbog vašeg problema s povlačenjem.
Molimo vas da shvatite da kazinom ne upravlja isključivo raznolikost i dostupnost načina plaćanja. Nekoliko faktora kao što je tijelo za izdavanje dozvola, geolokacija i ugovori s dobavljačima plaćanja i bankarska ograničenja, svi imaju veliki utjecaj. Ako je način plaćanja bio dostupan za depozite, ne znači nužno da će biti ponuđen i za podizanje novca. Za koji način plaćanja ste se odlučili?
Kontaktirat ćemo casino i zatražiti njihovu suradnju u rješavanju vašeg problema, ali prije nego što to učinimo, možete li potvrditi da je vaš račun u potpunosti potvrđen? Jeste li ranije povukli sredstva iz ovog kasina?
Nadam se da ćemo vam moći pomoći da što prije riješite ovaj problem. Unaprijed se zahvaljujem na odgovoru.
Srdačan pozdrav,
Petronela
Dear sai1331,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too. Which payment method you have opted for?
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you withdrawn any funds previously from this casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Kako je žalba uspješno riješena, sada ćemo je zatvoriti kao "riješenu" u našem sustavu. Hvala vam puno, sai1331, na potvrdi i nemojte se ustručavati kontaktirati nas ako u budućnosti naiđete na bilo kakve probleme s ovim ili bilo kojim drugim kasinom. Ovdje smo da pomognemo.
Srdačan pozdrav,
Petronela
Casino.Guru
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, sai1331, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.