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I have been more than 72H without answering the 9 emails that I have sent them with the DNI and the capture that they have asked me with the ID number, they have restricted my withdrawals for no reason in all the ways I speak through the chat and They don't give me a solution, they tell me that the case is under supervision and that I should wait and so I've been 3 days without news and without anyone to explain to me why I can make deposits with the same card and not withdraw, I've never had problems with withdrawals and the income, but on the 23rd when I won they blocked my withdrawals and today they don't answer my emails or they give me a solution through the chat. I have screenshots of the conversations and the emails sent and I would like to know if there is any way to report this.

Llevo mas de 72H sin que me contesten a los 9 correos electronicos que les e enviado con el DNI y la captura que me han pedido con el numero de ID, me han restringido sin motivo alguno los retiros de todas las maneras hablo por el chat y no me dan solucion me dicen que esta en supervision el caso y que devo esperar y asi llevo 3 dias sin noticias y sin nadie que me explique por que si puedo hacer ingresos con la misma tarjeta y no retiros, nunca e tenido problemas para los retiros y los ingresos, pero el dia 23 cuando gane me bloquearon los retiros y a dia de hoy no me contestan a los correos ni por el chat me dan una solucion. Tengo capturas de pantalla de las conversaciones y de los correos enviados y me gustaria saber si hay algun metodo de denunciar esto.

Dear mar7cos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mar7cos,

Have you received your withdrawal from the casino yet?

Dear mar7cos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.