Dragi Tarz01,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Možete li navesti koje ste igre igrali pre zatvaranja naloga? Da li ste se kladili samo na sport ili ste igrali i neke kazino igre?
Da li ste igrali sa ili bez bonusa?
Prosledite mi e-poštu koju ste dobili od kazina nakon što je vaš nalog blokiran na moju adresu e-pošte: veronika.l@casino.guru . Alternativno, možete postaviti snimak ekrana ovde.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Tarz01,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify what games did you play before your account was closed? Did you make bets on sports only, or did you play any casino games as well?
Did you play with or without a bonus?
Please forward me the email you received from the casino after your account was blocked to my email address: veronika.l@casino.guru. Alternatively, you may post a screenshot here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Automatski prevedeno: