zdravo,
Ja sam igrač iz Austrije i igram na BC.GAME već mnogo meseci (od aprila 2024.) ali nedavno su blokirali igrače iz Austrije. Ranije to nije bio slučaj.
Kada pokušam da se prijavim na svoj nalog, njihova veb lokacija kaže „Greška 6005: Nema usluge u vašoj oblasti".
Dobro, u Austriji više ne nude svoje usluge, to razumem i tako, naravno, želim da podignem svoj novac. Prošle nedelje sam stoga kontaktirao njihovu podršku i rekli su mi u ćaskanju uživo da napišem e-mail na „ " sa naslovom „Zahtjev za povlačenje preostalih sredstava" sa e-mail adrese registrovane na mom BCGame nalogu sa nekim informacijama koje su im potrebne.
Uradio sam to, ali nakon nekoliko dana čekanja i dalje nisam dobio nikakav odgovor. Inače, takođe nisam dobio nikakvu poruku od BCGame-a unapred kada su odlučili da ograniče svoje usluge u Austriji, kako bih mogao da podignem svoj novac na vreme i sada izgleda da im oduzimaju koliko žele a da me ne zadrže informisani.
Pišem ovu žalbu kako bih izbegao dalje ignorisanje.
Odgovorni kazino bi trebalo da me obavesti kada planiraju da ograniče svoje usluge u određenim oblastima u kojima živim, ili bar pokušaju da obrađuju ili bar reaguju na moj zahtev za povlačenje na vreme.
Hvala vam na pomoći i nadam se da ćemo brzo rešiti ovaj problem.
Hello,
I am a player from Austria and I have been playing on BC.GAME now for many months (since April 2024) but recently it seems they blocked players from Austria. This was not the case before.
When I try to login to my account their website says „Error 6005: No service in your area".
Okay, they don’t offer their service anymore in Austria, I can understand that and thus, naturally, I want to withdraw my money. Last week I therefore contacted their support and they told me in live chat to write an e-mail to „support@bc.game" with the subject „Remaining funds withdrawal request" from the e-mail address registered to my BCGame account with some information they required.
I did this but after several days of waiting I still did not receive any answer. By the way, I also didn’t get any message from BCGame in advance when they decided to restrict their service in Austria, so that I could withdraw my money in time and now it seems they take as much time as they want without keeping me informed.
I write this complaint in order to avoid getting ignored any longer.
A responsible casino should inform me when they plan to restrict their service in certain areas where I live in, or at least try to process or at least react to my withdrawal request in time.
Thank you for your help and I hope we can solve this problem fast.
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