Pokušavam da zatvorim svoj nalog već 20 dana, i svaki put kada dođem do korisničkog servisa, Kristina je ta koja mi pomaže. Odbija da me poveže sa bilo kojim supervizorom ili menadžerom, i samo stalno govori, skoro kao telefonska sekretarica, da šalje mejlove na i da ću dobiti odgovor...
Naravno, oni nikada ne odgovaraju i umesto toga šalju više besplatnih bonusa.
Razumem da operater Kristina i sam kazino čine ozbiljan prekršaj jer tražim zatvaranje računa zbog zavisnosti od kockanja, a oni ne poštuju moja prava.
Gubici koje sam pretrpeo posle bezbrojnih pokušaja su ogromni...
Želeo bih da neko objasni korake koje treba da preduzmem i forume na kojima mogu najefikasnije skrenuti pažnju na ovaj kazino na globalnom nivou kako bi prestali da kradu i prevare korisnike (pravni postupci su već u toku, uključujući krivičnu prijavu protiv oba operatera i kazino).
Hvala
I've been trying to close my account for 20 days, and every time I reach customer service, Cristina is the one who assists me. She refuses to connect me with any supervisor or manager, and she just keeps saying, almost like an answering machine, to send emails to hello@betfoxx.com and that I’ll receive a response…
Of course, they never respond and instead send more free bonuses.
I understand that the operator, Cristina, and the casino itself are committing a serious offense since I am requesting account closure due to gambling addiction, and they are not respecting my rights.
The losses I've suffered after countless attempts are enormous…
I would like someone to explain the steps I should take and the forums where I can most effectively bring attention to this casino on a global level so they stop stealing and scamming users (legal actions are already underway, including a criminal complaint against both the operator and the casino).
Thank you
Llevo 20 dias tratando de cerrar mi cuenta, an atencion a cliebte me atiende siempre Cristina, la cual se niega a pasarme con ningun superior ni encargado, y solo dabe decir repetidamente como sinfuera un contestador que envie correos a hello@betfoxx.com y que me responderan…
obviamente no lo hacen nunca y envian mas bonos gratuitos.
entiendo que la operadora Cristina y el mismo casino incurren en un delito grave ya que estoy pidiendo mi cierre por adiccion al juego y no estan respetando lis derechos.
las perdidas sufridas tras infinitos intentos son enormes…
Me gustaria que alguien me explicara losnpasos a seguir y en que foros puedo perjudicar mas a este casino a nivel mundial psra que dejen de robar y estafar a los usuarios (los judiciales ya estan en marcha con querella criminal a la misma operadora y al casino)
gracias
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