Prijavio sam se na ovaj kazino 2023. Igrao sam sa njima nekoliko meseci, svaki put kada mi je kazino nudio posebne ponude bonusa na depozit ili putem ćaskanja ili putem e-pošte (još uvek imam evidenciju o onima putem e-pošte)
Na kraju sam osvojio nešto više od 3000$ i moj nalog je verifikovan nakon što sam im poslao sve dokumente koje su mi tražili. Povlačenje je plaćeno.
Nastavio sam da igram sa njima, svaki put koristeći ponude koje su mi davali dok na kraju nisam postigao veliki uspeh sa pobedom od skoro 20000$. Pobeda u kazinu je osvojena tokom moje igre bez salda bonusa. Tada sam odmah zatražio maksimalni iznos koji se može povući u tom trenutku koji je bio 7500$. Isplatili su mi povlačenje i čekao sam nekoliko dana da podignem još 7500.
Ovde stvari počinju da postaju nedorečene. Kazino je odložio moje povlačenje i na kraju zatvorio moj račun i zadržao sav moj novac. Uputili su me na 2 termina, pravilo 3 na njihovoj veb stranici i pravilo 16. Nijedno od ovoga se ne odnosi na mene. Jedan od njih ima oznaku Višestruki računi - Kazino me je verifikovao, ima moje bankovne izvode i rekao sam im da igram od kuće na svom laptopu bez ikog drugog. Termin 16 se odnosi na bonus - Svaki bonus sa kojim sam igrao ponudio mi je kazino. Stalno su nudili bonuse, pa sam igrao sa njima. Da stvar bude još gora, novac koji je bio na mom bilansu je osvojen sa stanjem bez bonusa.
Posle nekoliko razmena sa kazinom, u suštini su rekli da je njihova odluka konačna i da neću dobiti novac od njih.
Da li mi možeš pomoći
I signed up on this casino in 2023. I played with them for a few months, each time the casino was offering me special deposit bonus offers either by chat or by email (I still have record of the ones by email)
I eventually won a little over 3000$ and had my account verified after sending them all the documents they asked me for. The withdrawal was paid.
I continued playing with them, each time using the offers they were giving me until I eventually hit it big with a win of nearly 20000$. The win on the casino was won during my play without a bonus balance. I then Immediately requested the maximum withdrawable amount at the time which was 7500$. They paid me the withdrawal and I waited a few days to withdraw another 7500.
This is where things start to get sketchy. The casino delayed my withdrawal, and eventually closed my account down and kept all my money. They referred me to 2 terms, rule 3 on their website and rule 16. Neither of these apply to me. One of them is labelled Multi Accounts - The casino has all ready verified me, has my bank statements and I told them I play from home on my laptop with no one else. Term 16 is related to bonus - Every bonus that I played with was offered to me by the casino. They kept offering bonuses, so I played with them. To make matters worse, the money that was in my balance was won with a non bonus balance.
After a few exchanges with the casino, they basically said their decision was final and that I would not get any money from them.
Can you help me
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