Igraču iz Sjedinjenih Država ograničen je dobitak.
Igrao sam novčanu nagradu za lojalnost, uplatio sam dupli iznos novčane nagrade. Igrao sam dok sam podizao stanje na oko 300 dolara, stanje mi je palo na oko 40 dolara, proverio sam raspoloživi iznos koji sam mogao da podignem i zaključani iznos je bio 0 dolara koji nisu bili dostupni za podizanje ili su bili zaključani. Tako da sam u ovom trenutku mogao da podignem 40 dolara, nisam igrao nekoliko sati, a onda sam odlučio da igram drugu igru. Ovde sam osvojio 0,08 bitkoina ili 1500 dolara, pokušao sam da podignem gotovinu i odbijen mi je ceo iznos, zbog novčane nagrade, osećam da bi gotovinski depozit trebalo da nadmaši nagradu za lojalnost ili su me trebali upozoriti da se nagrada može otkazati izvadi moj depozit. Uradio sam pravu stvar tako što sam deponovao i preduzeo odgovarajuće korake da osiguram da ne rizikujem mogući gubitak od dobitaka. Dozvolili su mi da zadržim 20 od mojih 80 mtbc. Napravio sam mnoge depozite koji nikada nisu unovčeni, sigurno mogu da ispoštuju moje dobitke kao što sam ja počastio svoje gubitke.
I was playing a loyalty cash reward, I made a deposit double the amount of the cash reward. I played a while getting my balance up to around $300, my balance dropped to around $40, I checked the available amount that I could withdraw and the locked amount there was 0$ that were unavailable to withdraw or locked. So at this point I could withdraw $40, I didn't play for a couple of hours, then decided to play another game. Here I won .08 Bitcoin or $1500 USD, I attempted the cash out and was denied the full amount, due to the cash reward, I feel like the cash deposit should supercede the loyalty reward or they should have warned me about the reward potentially cancelling out my deposit. I did the right thing by depositing and took proper steps to insure I was not risking a possible loss off winnings. They let me keep 20 of my 80 mtbc. I've made many deposits never cashing out, surely they can honor my winnings as I have honored my losses.
Poštovani cmccom13,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju i napravio pravi vremenski okvir događaja.
Ako postoji relevantna komunikacija, prosledite je na KSKSKSKSKS0@email.kkkkk .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear cmccom13,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely and create a proper timeline of events.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
13:30 posle podne. 10. marta 2023. Nisam video nikakve uslove za klađenje. Za mene bi se očekivalo preokret od 40k. Zatim, nakon što bi se preokret preko salda prebacio na minimalnu isplatu, odatle možete da igrate remi ili kockate. Rekao bih da sam definitivno ispunio tipične 40 k zahteve većine kazina. Vidite da sam uplatio depozit i čekao sam, a novčana nagrada za lojalnost se pojavila na ekranu tako da sam kliknuo na nju, zaista ne razmišljajući mnogo o daljem od zahteva za preokretom, što sam proverio da vidim stanje u gotovini u jednom trenutku, bilo je nula zaključana sredstva i kao sto dolara unovčena. Konfiskovao sam bitkoin od .06 i ostavio mi bitkoin od .02 što se prevodi u 20 miliona evra
1:30 ish pm. on March 10, 2023. I did not see any wagering requirements. For me a 40x roll over would be expected. Then after the roll over the balance would shift to the minimum pay out, from there you can with draw or gamble. I would say that I definitely cleared the typical 40 x requirements of most casinos. You see I made a deposit and was waiting and the loyalty cash reward popped up on the screen so I clicked it really not thinking much of beyond a roll over requirement, which I did check to see the cashable balance at one point, there were zero locked funds and like a hundred bucks cashable. The confiscated a .06 Bitcoin and left me a .02 Bitcoin which translates into 20mtbc
Želeo bih da ispravim iznose koje mi je ostalo 4 mtbc kada su napravili sa stanjem od 20. Još jedna stvar koju sam nedavno iskusio je kada sam igrao neke besplatne okrete i deponovao dok mi je ostalo vrlo malo bonusa. Dešava se, u suštini moj depozit može biti izgubljen zbog dolara u bonus fondovima?
I would like to correct the amounts I had 4 mtbc left when they made by balance 20. Another thing I recently experienced was when I played some free spins and deposited while having very little bonus balance left, It happens, basically my deposit can be forfeited because of a dollar in bonus funds?
Malo je zbunjujuće, cmccom13. Možete li, molim vas, proslediti svoju istoriju igre na KSKSKSKSKS0@email.kkkkk kako bismo mogli da utvrdimo tačan vremenski okvir događaja? Hvala vam puno unapred.
It is a bit confusing, cmccom13. Could you please forward your game history to petronela.k@casio.guru so we can establish the exact timeline of events? Thank you very much in advance.
Da rezimiramo, možete li potvrditi sledeće?:
Uslovi vezani za petak za bonus lojalnosti ( ovde ):
BONUS ODREDBE I USLOVI
ODREDBE I USLOVI BEZ DEPOZITNIH BONUSA
Maksimalni dobici koji će biti isplaćeni kao rezultat bonusa ili besplatnih okretaja koje ste dobili od nas besplatno, bez potrebe za depozitom (npr. 20 besplatnih okretaja nakon registracije, nedeljnih besplatnih okretaja, okretanja druge šanse, petak Bonus lojalnosti (izuzetak VIP igrači koji su posebno podešeni na VIP Cashback Deal kao deo svog Bonusa lojalnosti u petak)) biće 100 EUR/USD/CAD/AUD/NZD/USDT, 200 BRL, 1,000 NOK, 0,757 BCH, 1,199 LTC, 0,059 ETH, 1,250 DOGE, 10,000 JPI, 400 PLN, ili 6,000 RUB. Što se tiče BTC igrača, maksimalni dobitak koji će biti isplaćen kao rezultat besplatnog bonusa ili besplatnih okretaja bez depozita biće 4,04 mBTC. Svi dobici koji premašuju ovaj iznos biće izgubljeni.
Možete li da nam kažete koji bonus je aktiviran 10.3.2023?
To sum up, could you please confirm the following?:
Terms related to Friday Loyalty Bonus (here):
BONUS TERMS AND CONDITIONS
NO DEPOSIT BONUSES TERMS AND CONDITIONS
The maximum winnings that will be paid out resulting from a bonus or free spins that you've gotten from us for free, without any deposit being required (eg. the 20 free spins upon registration, Weekly Free Spins Drops, Second Chance Spins, Friday Loyalty Bonus (exception VIP players who have specifically been set on a VIP Cashback Deal as part of their Friday Loyalty Bonus)) will be 100 EUR/USD/CAD/AUD/NZD/USDT, 200 BRL, 1,000 NOK, 0.757 BCH, 1.199 LTC, 0.059 ETH, 1,250 DOGE, 10,000 JPY, 400 PLN, or 6,000 RUB. In regards to BTC players, the maximum winnings that will be paid out resulting from a free bonus or free spins without deposit will be 4.04 mBTC. Any winnings exceeding this amount will be forfeited.
Could you please advise what bonus was activated on 10.3.2023?
U stvari, taj bonus je istekao, razumem pravila bonusa. Ono što pokušavam da kažem je činjenica da nisam imao nameru da koristim bonus, samo da igram sa svojim gotovinskim depozitom. Stoga bih osvojio .08 Bitcoin bez obzira na to. Činjenica da je bonus iskočio je duhovita obmana. Ako ništa drugo, trebalo je da se tretira kao bonus na depozit sa 40 k igranja. Deponovao sam .001 Bitcoin i bonus je bio 47% mog depozita, proverio sam status bonusa i on je završen i sav moj bilans je bio unovčiv. U jednom trenutku moj bilans je bio ispod granice od 100 dolara. Dakle, kada ste odigrali bonus preko, imate opciju da unovčite ili nastavite da igrate, Moje mišljenje je da bonus nije trebalo da bude dozvoljen povrh depozita, to nema smisla. Suština je da sam ispunio sve uslove da zadržim svoj dobitak u potpunosti, hvala vam momci što ste pregledali moj zahtev, nadam se da će ovaj kazino poštovati moju lojalnost i da neće biti tako sitničav da konfiskuje moj retki dobitak.
Actually that bonus has expired, I understand the bonus rules, The point I'm trying to make is the fact that I had no intention of using a bonus, only to play with my cash deposit. Therefore I would have won the .08 Bitcoin regardless. The fact that the bonus popped up is a witty deception. If anything it should have been treated as a deposit bonus with a 40 x play through. I deposited .001 Bitcoin and the bonus was 47% of my deposit, I checked the status of the bonus and it was completed and all of my balance was cashable. At one point my balance was down below the 100$ limit. So when you've played the bonus through you have the option to cash out or continue playing, My thoughts are that the bonus should not have been allowed on top of a deposit, it doesn't make sense. Bottom line is, I have fulfilled all requirements to keep my winnings in full, thank you guys for reviewing my claim, I hope that this Casino will honor my loyalty and not be so petty as to confiscate my rare win.
Bonus u pitanju 17-3-2023 nije odigran, jednostavno je istekao, oni navode sve potencijalne nagrade na ovoj listi bez obzira da li se igra ili ne, kao što vidite da 20 mtbc cash out nije uticao, takođe ne možete igrati dva bonusa odjednom. Bonus koji sam imao bio je 0,00047 koji je imao status izvršene opklade
The bonus in question 17-3-2023 was not played it simply expired, they list all the potential rewards on this list whether playing or not, as you see the 20 mtbc cash out was unaffected, also you cannot play two bonuses at once. The bonus I had was a .00047 which had a wager done status
Maksimalni dobitak koji će biti isplaćen kao rezultat bonusa ili besplatnih okretaja koje ste dobili od nas besplatno, bez ikakvog depozita.
Prepisao sam ovo iz uslova i odredbi bonusa, vidite problem sa ovim terminima je što se ne mogu pravno ili logično primeniti na novčanu nagradu za lojalnost, naslov sam po sebi kaže da je ova novčana nagrada koštala, lojalnost se ne može postići ako niste izgubili novac, ovaj ugovor je sporan,
The maximum winnings that will be paid out resulting from a bonus or free spins that you've gotten from us for free, without any deposit being.
I copied this from the bonus terms and conditions, see the problem with these term is they cannot legally or logically apply to the loyalty cash reward, the title in and of itself is saying that this cash reward came at a cost, loyalty cannot be achieved if you have not lost money, so this contract is moot,
Ipak, nisi mi odgovorio na pitanje iz prethodnog komentara. Možete li, molim vas, da nam kažete da li ste primili neki dobitak? Maksimalna isplata sa Bonusa lojalnosti u petak je prikazana kao 4,04 mBTC za BTC igrače. Da li ste primili ovaj novac, molim?
Still, you didn't answer my question from the previous comment. Could you please advise if you received any winnings? The maximum cashout from Friday Loyalty Bonus is displayed as 4.04 mBTC fro BTC players. Have you received this money, please?
Dobio sam 4.04 i imao sam opciju da ga unovčim ili da nastavim da igram, odlučili su da konfiskuju .06 Bitcoin. Što je 60 mtbc, od 80. Na listi transakcija možete videti gde bonus prestaje, u ovom trenutku mogu da uzmem svoja 4 mtbc ili da nastavim dalje.
I received the 4.04 and had the option to cash it out or to continue playing, they decided to confiscate .06 Bitcoin. Which is 60 mtbc, out of 80. In the transactions list you can see where the bonus stops, it was at this point where I can take my 4 mtbc or carry on I carried on.
Želeo bih da dodam da kazino ima zaštitu od bilo kakve potencijalne zabune koja može da se desi, jedna je mogućnost gotovine i zaključana bonus kategorijama koje se nalaze ispod dugmeta za isplatu. Drugi je da se svaka opklada beleži i označava (bonus) ili jednostavno nije označena nakon tačke da su uslovi klađenja ispunjeni. Ako su ovi podaci netačni, zašto onda postoje? Proverio sam status svog bilansa kada je bio na 4 mbtc i bio je u potpunosti opkladen u skladu sa zaštitnim merama koje je postavio bitstarz. Ovo je greška u kazinu, ako nije greška, onda je to očigledna obmana, što je bitku koju vodite. hvala još jednom, momci, zaista cenim to što radite.
I would like to add that the casino has safe guards against any potential confusion that might take place, one is the cashable and locked by bonus categories that are under the cashout button. Another is each bet is logged and labeled (bonus) or simply not labeled after such point that the wagering requirements have been met. If these are inaccurate then why do they exist? I checked the status of my balance when it was at 4 mbtc and it was fully wagered according to the safeguards put in place by bitstarz, This is an error on the casino, If not an error then it is a blatant deception, which is the battle you guys are fighting. thanks again guys I really appreciate what you do.
Hvala vam puno, cmccom13, na pružanju svih potrebnih informacija. Moje izvinjenje zbog zakašnjelog odgovora. Sada ću preneti vašu žalbu kolegi Mateju ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti na pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, cmccom13, for providing all the necessary information. My apology for the delayed response. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo cmccom13,
Žao mi je što čujem za vaše nevolje.
Želeo bih da pozovem predstavnika kazina u slučaj:
Poštovani predstavnici kazina, da li biste mogli da proverite slučaj i objasnite nam šta se dogodilo?
Hello cmccom13,
I am sorry to hear about your troubles.
I would like to invite the casino representative into the case:
Dear casino representative, could you please check the case and explain to us what happened?
Zdravo momci,
Ovde ima mnogo informacija, pa molim da mi oprostite ako nisam dobro shvatio.
Sada je igrač dobio petkom Bonus lojalnosti, koji je aktivirao. Bonusi se ne dodaju samo na saldo, već ih igrač prvo mora aktivirati. Uspeo je da uloži iznos (nije istekao kao što je pomenuto negde u tekstu iznad), a kao što je već istaknuto ovde, dobitak od Fridai Bonusa vezan je pravilom maksimalne gotovine.
Evo šta vidim.
Jedini razlog zašto biste napravili depozit dok imate aktivan bonus je pokušaj da prikrijete činjenicu da ste dobili od bonusa, u pokušaju da izvučete sav novac i izbegnete ograničenje. Ako igrate sa bonusom i tako imate sredstva na svom računu, a tako ste blizu da ispunite opkladu, zašto inače pravite depozit?
Bez obzira na nameru, to ne menja činjenicu da ste osvojili bonus lojalnosti u petak koji je vezan pravilom maksimalnog povlačenja.
Ako sumnjate, mogu dati vremenske oznake gore navedenog.
Olle
Hi guys,
There's a lot of info here so please forgive me if I didn't get it right.
Now, the player received a Friday Loyalty Bonus, which he activated. The bonuses are not just added to the balance, but they have to be activated by the player first. He managed to wager the amount (it didn't expire as mentioned somewhere in the text above), and as already pointed out here, the winnings from the Friday Loyalty Bonus is bound by the max cash out rule.
Here's what I see.
The only reason why you would make a deposit whilst you have a bonus active is trying to mask the fact that you won from a bonus, in an attempt to get all money out and avoid the cap. If you're playing with a bonus and thus have funds in your account, and you're so close to meet the wagering, why do you make a deposit otherwise?
Regardless of intent, it doesn't change the fact that you won from a Friday Loyalty Bonus which is bound by the max withdrawal rule.
If any doubts, I can provide time stamps of the above.
Olle
Evo tačnog vremena kada sam odlučio da uplatim novac na bitstarz. 13:24 trenutaka pre nego što sam kliknuo
novčana nagrada. Dokaz početka bonusa je prikazan ovde
Obično je potrebno nekoliko minuta da depozit prođe. Osvežio sam ekran kao i uvek. Kada je ekran osvežio, pojavila se novčana nagrada, racionalizacija u mom umu je bila da mogu da je prevrnem ako budem imao sreće. Nikada nisam nameravao da prevarim kazino, ovo je iracionalan način razmišljanja.
Kao što vidite, izvršio sam preokret u 13:52, 27 minuta nakon što sam deponovao, 27 minuta nakon početka bonusa.
Možete videti (bonus) oznaku koja se završava od jedne opklade do druge.
AB
Gore levo je primer neiskorišćenog bonusa, ima datum izdavanja. To ne znači da sam ga aktivirao na datum izdavanja. Desno su neke informacije o novčanoj nagradi za lojalnost u petak.
Postavljeni su zaštitnici tako da igrač može da proveri svoj status, kako bi sprečio bilo kakve nesporazume. Jedna je oznaka (bonus) na listi opklada, druga je na stranici za isplatu novca, biće gotovinski saldo i stanje zaključano bonusom. Proverio sam status nekoliko puta, stanje je bilo unovčivo mnogo pre nego što sam pokušao da unovčim. Mogao bih da dodam da se sva deponovana sredstva prvo troše ako postoje bonus sredstva, tako da (bonus) tehnički nije imao uticaja na pobedu, niti je bonus igrao bilo kakvu ulogu u odluci da se napravi depozit.
CD
Ovo je vremenska oznaka na stranici 199 je 21:38 punih 8 sati nakon bonusa koji je počeo na strani 241, to je 42 stranice sa 50 opklada po stranici, do tada sam se opkladio do 20 mbtc, nazad na 4 mbtc . Hteo sam da unovčim na 20 mbtc, ali sam nastavio da igram sve do 4 mbtc, napravio sam pauzu nekoliko sati i odlučio da ponovo igram. Osvojio sam novac u 21:38 i pokušao da unovčim u 21:52, tako da je ova ideja da sam pokušao da prevarim kazino deponovanjem nakon značajnog dobitka lažna.
E.
Kao što možete videti ovde, moj depozit aplikacije za gotovinu se poklapa sa bitstars bitkoin adresom. adresa. Ovaj rezime treba da dokaže da moja namera nikada nije bila da iskoristim prednosti Bitstarz-a, jer osećam da sam pogrešno vođen opisom bonusa u kazinu. .47 mbtc je odgovarajuća novčana nagrada za moju lojalnost. Zamolio bih Ollea da ponovo razmisli u svetlu mog svedočenja i iskrenog svedočenja. Ostaću lojalan igrač i svakako ću dublje pogledati šta kliknem. Hvala vam svima što ste čuli moju stranu, srećan vam dan.
Carei
Slike koje nedostaju biće u sledećoj poruci.
Here is the exact time I decided to deposit the money onto bitstarz. 13:24 moments before I clicked
the cash reward. Proof of the bonus start is shown here
It usually takes a few minutes for the deposit to go through. I refreshed the screen as I always do. When the screen refreshed the cash reward popped up, the rationalization in my mind was that I could roll it over if I got lucky. I never intended to deceive the casino, this is an irrational way of thinking.
As you can see I completed the roll over at 13:52, 27 minutes after I deposited, 27 minutes after the start of the bonus.
You can see the (bonus) tag ending from one bet to the next.
A. B.
Above on the left, is an example of an unused bonus, it has an issue date. That doesn't mean I activated it on the issue date. To the right has some info about the Friday loyalty cash reward.
There are safe guards in place so that a player can check their status, to prevent any misunderstandings. One is the (bonus) lable on the list of bets, the other one is on the cash out page, there will be cashable balance and balance locked by bonus. I checked the status a couple of times, the balance was cashable long before I attempted to cash. I might add that any deposited funds are spent first if there are bonus funds, so the (bonus) technically had no hand in the win, nor did the bonus play any part in the decision to make a deposit.
C. D.
This is page 199 time stamp is 21:38 a full 8 hours after the bonus which started on page 241, that's 42 pages with 50 bets per page, by this time I had wagered my way up to 20 mbtc, back down to 4 mbtc. I was going to cash out at 20 mbtc but continued playing my way down to 4 mbtc, I took a break for a few hours and decided to play again. I won the money at 21:38 and attempted to cash out at 21:52, so this notion that I tried to deceive the casino by depositing after a substantial win is false.
E.
As you can see here my cash app deposit matches the bitstars bitcoin address. address. This summary is to prove my intention was never to to take advantage of Bitstarz, I do feel I was mis lead by the casinos description of the bonus. .47 mbtc is a suitable cash reward for my loyalty. I would ask Olle to reconsider in light of my evidence and genuine testimony. I will remain a loyal player and will definitely look deeper what I'm clicking. Thank you all for hearing my side, have a blessed day.
Carey
The missing images will be in the next message.
Zdravo,
Dakle, opet, kao što sam pomenuo gore.
Kladili ste svoj bonus (ali još niste završili klađenje) i nastavili ste da napravite depozit na bonus. Ovo je za mene pokušaj da maskiram dobitak iz bonusa tako da ne morate da se pridržavate pravila maksimalne isplate gotovine. Opet, nema razloga da napravite depozit kada već igrate, uz bonus.
Nažalost, ne možemo ništa da uradimo na BitStarz-u u vezi sa ovim, bonus je i dalje vezan za maksimalan rok za isplatu gotovine, i ne vidim da smo ovde uradili nešto loše.
@casinoguru?
Olle
Hi there,
So, again, as I mentioned above.
You were wagering your bonus (but you hadn't completed the wagering yet), and you proceeded to make a deposit on top of the bonus. This for me is an attempt to mask the winnings from the bonus so you don't have to comply with the max cash out rule. Again, there's no reason to make a deposit when you're already playing, with a bonus.
Sadly there's nothing we can do on the BitStarz end about this, the bonus is still bound by the max cash out term, and I don't see us having done anything wrong here.
@casinoguru?
Olle
Olle, uz svo dužno poštovanje, evo dokaza koji je neosporan, vidite svojim očima da sam uplatio depozit dva minuta pre nego što sam prihvatio novčanu nagradu za lojalnost koju sam prihvatio jer sam je zaradio, a vi i dalje tvrdite da Ja sam lažov, vi mi kažete da sam krenuo da obmanem iako sam vam pokazao da je pogrešno ono što govorite.
Evo izvoda iz kazino gurua:
Šta kazina treba, a šta ne treba da rade
Hajde da pogledamo šta kazina treba, a šta ne treba da rade. Ovo je složena tema jer verujemo da većina odgovornosti treba da bude na strani kazina u onlajn kockanju, a igrači ne bi trebalo da pažljivo prate sve što rade samo da ne bi pogrešili slučajno.
Mislim da je bonus trebalo da bude obrisan u trenutku kada je unet depozit, bonus ne bi trebalo da bude dozvoljen povrh depozita, štaviše, bitstarz ne bi trebalo da kaže igračima da se njihov balans može unovčiti kada nije, nema sumnje da sam ja onaj koji je prevaren, ali odstupam.
Olle, with all due respect, here is the proof that is undeniable, you can see with your own eyes that I made a deposit two minutes before I accepted the loyalty cash reward, which I accepted because I earned it, yet you still claim that I'm am a liar, you are telling me that I set out to deceive even though I've shown you that what you are saying is wrong.
Here is an excerpt from casino guru:
What casinos should and shouldn't do
Let's take a look at what casinos should and shouldn't do. This is a complex topic as we believe most of the responsibilities should be on the side of casinos in online gambling, and players shouldn't have to painstakingly watch everything they do just so that they don't make a mistake on accident.
I think the bonus should have been erased the moment a deposit was entered, A bonus should not be allowed on top of a deposit, furthermore, bitstarz should not tell players their balance is cashable when it is not, there is no question that I am the one who has been deceived, but I digress.
Deponovao sam u 6:24 po standardnom istočnom vremenu, kao što je prikazano, zavrtio sam svoj prvi bonus spin u 6:26, puna 2 minuta nakon depozita, Bitstars ima moje vreme depozita u 6:26, tako da je nemoguće da sam osvojio ništa, mojih prvih nekoliko okretaja ništa nije osvojio. Jedini pošten način da se ovo reši je da pogledate transakcije i vidite kakav je bilans u vreme depozita.
Bitstarz tvrdi da gotovinski depoziti imaju prednost nad bonus sredstvima, bonus je bio 0,47 Deponovao sam 1,5, recimo radi jednostavnosti imao sam 2 mtbc bonus stanja i 1,5 depozitnih sredstava, da bi se deponovana sredstva iscrpila nakon što je stanje bilo 3,5 mbtc balans bi morao da padne na 2 mbtc. Ako možete da dokažete da je to slučaj, ja ću stati na stranu Bitstarz odluke. Pošteno je i kao takvo zapisano u pravilima.
I deposited at 6:24 standard eastern time, as shown, I spun my first bonus spin at 6:26, a full 2 minutes after the deposit, bitstars has my deposit time at 6:26, so it is impossible that I had won anything my first few spins won nothing. The only fair way to handle this is to look at the transactions and see what the balance was at the time of the deposit.
Bitstarz claims that the cash deposits take precedence over the bonus funds, the bonus was .47 I deposited 1.5, let's say for simplicity I had 2 mtbc of bonus balance and 1.5 of deposit funds, for the deposited funds to be depleted after the balance was 3.5 mbtc the balance would have had to drop to the 2 mbtc. If you guys can prove this is the case then I will side with Bitstarz decision. It's fair and written in the rules as such.
Dokazao sam svoj slučaj putem prihvatljivih dokumenata. Predstavnik Bitstarza je izneo samo svoje mišljenje o tome šta mi je prolazilo kroz glavu. Ovo je nedopustivo u svakom sudu na svetu. Nema šanse da znate kakve su moje I namere bile, čak i da jeste, nemate dokaza koji podržavaju svoju tvrdnju. Odmaram svoj slučaj.
I have proved my case through admisable documents. The representative from Bitstarz has presented only his opinion of what was going through my mind. This is inadmissible in every courthouse in the world. There is no way you can know what my I intensions were, even if you did, you have no proof supporting your claim. I rest my case.
Zdravo, ponovo,
Imamo sve dokaze koji potvrđuju da ste izvršili depozit u vreme kada ste imali aktivni bonus u petak, a ovo je pokušaj da se prikrije činjenica da ste imali bonus, kako biste zaobišli pravilo maksimalne gotovine. Nema razloga da napravite depozit u trenutku kada imate aktivan bonus, posebno kada ste blizu ispunjavanja uslova za klađenje.
Ispod je slika kako dobijate bonus u petak u 03:44 po vremenu platforme (verujem da je UTC).
Zatim nastavite da igrate, i ovde možete da vidite, primetite vremenske oznake na desnoj strani gde se kladite sa svojim petkom Bonus lojalnosti.
Evo vas da uplatite depozit u 18:33 po vremenu platforme (dok je bonus iznad još uvek aktivan i blizu ste da završite klađenje).
Ako uporedite vreme depozita sa vremenskim oznakama u istoriji igre iznad, možete jasno videti da ste uplatili depozit dok ste igrali sa bonusom, u pokušaju da prikrijete činjenicu da ste imali bonus. Dakle, naša odluka je doneta ispravno.
Olle
Hi again,
We have all evidence that supports that you made a deposit at the time when you had the Friday Bonus active, and this is an attempt to cover up the fact that you had a bonus, in order to circumnavigate the max cash out rule. There's no reason for you to make a deposit at the time you have an active bonus, especially when you're close to meeting the wagering requirement.
Below is an image of you getting the Friday Bonus bonus at 03:44 Platform Time (I believe it's UTC).
Then you proceed to play, and here you can see, notice the time stamps to the right where you're making bets with your Friday Loyalty Bonus.
Here's you making a deposit at 18:33 Platform Time (whilst the bonus above is still active and you're close to complete the wagering).
If you cross reference the deposit time with the time stamps on the game history above, you can clearly see you made a deposit whilst playing with the bonus, in an attempt to mask the fact that you had a bonus. Thus, our decision was made correctly.
Olle
Prosečno vreme depozita je 2-3 minuta, ovi dokumenti nisu čitljivi. Čini mi se da predstavnik Bitstarza dovodi u pitanje moj lik. Rekavši da sam pokušao da maskiram bonus. Neka dokazi govore sami za sebe, ignorišite mišljenje ovog čoveka. Predstavljene su činjenice, pokazuju da je jedina osoba koja pokušava bilo šta da prikrije bitstarz, prikrivajući bonus nazivajući ga novčanom nagradom za lojalnost. Oni postavljaju zaštitne mere koje bi trebalo da pomognu igračima da prate svoja sredstva, umesto toga samo izazivaju zabunu. Zatim, kao vrhunac, koriste hipotetički koncept kako bi me učinili da izgledam kao loša osoba. Bitstarz nije uspeo da navede razlog za tužbu protiv mene, moj uzrok tužbe je temeljno dokumentovan, nisam prekršio pravila,
Average deposit time is 2-3 minutes, these documents are not legible. It seems to me that the bitstarz rep is calling my character into question. Saying that I attempted to mask the bonus. Let the evidence speak for its self, ignore this man's opinion. Facts have been presented, it shows that the only person trying to mask anything is bitstarz, by disguising a bonus by calling it a loyalty cash reward. The they put out safe guards that are supposed to help players keep track of their funds, instead they only cause confusion. Then to top it off they are using a hypothetical concept to make me look like a bad person. Bitstarz has failed to state a cause of action against me, my cause of action is thoroughly documented, I've broken no rules,
Jesi li uopšte pročitao nešto što sam napisao? Jeste li pogledali moje dokaze? Moj dokaz je barem čitljiv. Ne mogu ni da vidim tvoj dokaz, nije dobar.
Have you even read anything I've written? Have you looked at my evidence? My evidence is at least read able. I can't even see your evidence, it is no good.
Olle,
Dokazao sam da sam deponovao, pre nego što sam prihvatio novčanu nagradu. Pokušavate da prevarite arbitražu. Podnosite dokaze koji su zasnovani na konačnoj potvrdi blokčejn-a. Vremenske oznake nisu u skladu sa stvarnošću. Stanje igrača ima stvarnu gotovinsku vrednost ne više od 5 minuta nakon što je depozit poslat iz mog novčanika.
Ne mogu da zaustavim transakciju kada ona počne, znaš ovo, tvoje mišljenje o meni je predstava, samo narcis može da pogleda istinu i da je negira. Vaši pokušaji da izgledam kao prevarant i iznesete neadekvatne dokaze su mali, sram vas bilo gospodine.
Olle,
I have proved that I deposited, before accepting the cash reward. You are attempting to deceive the arbitration. You are submitting evidence that is based on the blockchains final confirmation. The timestamps are not in line with reality. Players balance has actual cash value at no more than 5 minutes after the deposit has been sent from my wallet.
I cannot stop a transaction once it starts, you know this, your opinion of me is a show, only a narcissist can look at the truth and deny it. Your attempts to make me look like a con artist and present evidence that is inadequate is low, shame on you sir.
Zdravo Olle i cmccom13.
Olle, možeš li mi poslati ceo dnevnik igre? ( KSKSKSKSKS0@email.kkkkk )
cmccom13: Važno je u ovom slučaju utvrditi koliko ste osvojili od petka bonusa za lojalnost i šta se desilo sa stanjem nakon toga.
Kada ste videli raspoloživi iznos koji možete da povučete i zaključani iznos možda vaš dobitak od bonusa nije bio dovoljno visok da dostignete maksimalan limit za isplatu i zato ste videli nulu.
Hello Olle and cmccom13.
Olle, could you please send me the full game log? (matej@casino.guru)
cmccom13: Important in this case is to determine how much you won from Friday Loyalty Bonus and what happened with the balance after that.
When you saw the available amount that you could withdraw and the locked amount maybe your winnings from the bonus weren't high enough to reach a max cashout limit and that's why you saw zero.
Matej,
Hvala vam na učešću. Proverio sam stanje gotovine na 4 mtbc, nakon što sam pao sa 20 mbtc, u ovom trenutku su sva 4 mbtc bila gotovinska, mislio sam da je sve u redu, siguran sam da bi, da sam tražio gotovinu, bitstarz unovčio sva 4 mbtc. Kasnije sam ponovo igrao i pobedio.
Imaju dve kategorije, gotovinski saldo i zaključani saldo, 80 mbtc je bilo sve gotovinsko, takođe u knjizi opklada oznaka (bonus) identifikuje bonus opklade, napravio sam blizu 2.000 opklada koje nisu bile označene (bonus)
Matej,
Thank you for your involvement. I checked the cashable balance at 4 mtbc, after dropping from 20 mbtc, at this time all 4 mbtc was cashable, I thought everything was good, I'm sure that if I had requested a cash out bitstarz would have cashed all 4 mbtc. Later on I played again and won.
They do have two categories, cashable balance and locked balance, the 80 mbtc was all cashable, also in the bets ledger a (bonus) label identifies bonus bets, I made close to 2,000 bets that were not labeled (bonus)
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Poštovani cmccom13, mogu da podelim informacije iz kazina samo ako kazino to dozvoljava.
Poslao sam neka dodatna pitanja Olleu putem e-pošte.
Dear cmccom13, I can share the information from the casino only if the casino allows it.
I sent some additional questions to Olle via email.
Dragi cmccom13.
Proverio sam dnevnike i malo izračunao.
Iz dnevnika je jasno da su dobici bili od bonus novca; međutim, ako uzmemo u obzir da su vremena pogrešna i da će vaš depozit biti u igri, prateći logiku „prvo pravi novac" (koju je potvrdio Olle), izgubili ste sav pravi balans pre nego što ste dobili veći dobitak. Stoga verujem da je limit dobitaka iz kazina bio tačan. (čak i kada sam koristio vaša vremena za depozite)
Dear cmccom13.
I checked the logs and did some math.
From the log is clear that winnings were from bonus money; however, if we consider that the times are wrong and your deposit will be in play, following the logic of "real money first" (confirmed by Olle), you lost all real balance before you got your higher winnings. Therefore I believe that the winnings cap from the casino was correct. (even when I used your times for deposits)
Proverio sam sve zaštitne mere koje je Bitstarz postavio da bih bio siguran da se to neće dogoditi. Poništio bih bonus da sam znao da su zaštitne mere nepouzdane. Ili bih razgovarao sa podrškom, bez obzira na to šta piše u transkriptima, to su produžili lažni izveštaji koje sam dobio od Bitstarz-a.
Prema sistemu verovanja kazino gurua, igrač ne bi trebalo da bude kažnjen zbog nedostatka dužne pažnje u kazinu, verujem da uslovi i odredbe bonusa postoje da bi zaštitili kazino od igrača koji ne deponuju. Moji depoziti daleko teže mojim bonusima.
Znam da je bonus bio, ali ja bih udario bez obzira na bonus, jer bih tada ponovo deponovao, da nisam imao sredstava.
Za igrača koji je napravio toliko depozita koliko ja imam, nije u redu da se prema njemu postupa na ovaj način. Bio je to bonus od 10 dolara, prerušen u novčanu nagradu. Mislim da je sitnica.
Ono što radimo kao ljudi je ono što nas definiše, nisu kompanije i politike iza kojih se krijemo. U nekom trenutku bi trebalo da razmotrimo ove stvari. Uradio sam svoj due diligence tako što sam proverio stanje svog bilansa, rečeno mi je laž i na osnovu laži sam donosio odluke. Bitstarz treba da popravi ovo. Oni krše svoje uslove i odredbe sa lažnim informacijama.
I checked all the safeguards that bitstarz has put in place to make sure this didn't happen. I would have canceled the bonus if I knew the safeguards were unreliable. Or would have talked to support, regardless of what the transcripts say, it was perpetuated by the false reports I got from bitstarz.
According to Casino gurus belief system, the player should not be penalized for the casinos lack of due diligence, I believe that the bonus terms and conditions exist to protect the casino from players that don't deposit. My deposits far out weigh my bonuses.
I know that the bonus was there but I would have hit regardless of the bonus, because I would have deposited again at that time, if I had no funds.
For a player that has made as many deposits as I have, to be treated this way is not right. It was a 10 dollar bonus, disguised as a cash prize. I think it's petty.
It's what we do as people that define us, it's not the companies and policies we hide behind. At some point we should consider these things. I did my due diligence by checking the state of my balance, I was told a lie and made decisions according to the lie. Bitstarz needs to fix this. They are violating their own terms and conditions with the false information.
Poštovani cmccom13,
Zaista bih želeo da vam pomognem, ali postoji razlika između vaše priče i dnevnika igre. Obično, ako se ova situacija dogodi, zapisnici igre se smatraju ispravnim.
Čak i kada sam proverio vašu priču i izračunao, ako ste pobedili od pravog novca ili bonus novca, bilo je jasno da ste izgubili sav pravi novac pre nego što ste osvojili veliki dobitak i izgradili svoj balans. Kazino je i dalje postupio ispravno kada su ograničili dobitke.
Znam da je bonus bio, ali ja bih udario bez obzira na bonus, jer bih tada ponovo deponovao, da nisam imao sredstava.
Ne mogu da izgradim slučaj na osnovu pretpostavke da biste, ako ne dobijete bonus, pobedili sa hipotetičkim depozitom od stvarnog novca.
Veoma mi je žao, ali moramo da odbacimo vaš slučaj.
Dear cmccom13,
I really would like to help you, but there is a difference between your story and the game logs. Usually, if this situation happens, the game logs are considered correct.
Even when I checked your story and did the math, if you won from real money or bonus money, it was clear that you lost all real money before you won a big winning and build up your balance. The casino still acted correctly when they capped the winnings.
I know that the bonus was there but I would have hit regardless of the bonus, because I would have deposited again at that time, if I had no funds.
I cannot build a case based on the assumption that if you did not get the bonus, you would win with a hypothetical real money deposit.
I am very sorry, but we must reject your case.
O kakvim dnevnikima govoriš? Pokazao sam dokaze koji savršeno odgovaraju mojoj priči. Ne samo da sam pokazao gde kazino iznosi kontradiktorne informacije koje su u suprotnosti sa samim principom po kojem postoji kazino guru.
Dakle, vi mi kažete da se dnevnici ne poklapaju? Ako je to slučaj, IMAMO DVA PROBLEMA,
1. Informacije u vezi sa stanjem prikazane su igraču netačno i na stranici za isplatu novca, kao i na evidenciji opklada.
2. Kazino ima dva različita skupa informacija, jedan za igrača, drugi koji je tajan i jednostavno se razlikuje od onoga što igrači imaju.
Nema boljeg slučaja od ovog, koji sam pročitao. Ovaj slučaj je suština onoga od čega je napravljen Casino Guru. Čak sam dobio i svedočenje Bitstarz podrške koje mi govori da sam u pravu.
What logs are you speaking of? I ve shown evidence that matches my story perfectly. Not only that I've shown where the casino puts forth contradictory information which is in violation of the very principle by which casino guru exist.
So you are telling me that the logs are not matching up? If this is the case, WE HAVE TWO PROBLEMS,
1. Information regarding the balance is shown to the player inaccurately on both the cash out page as well as the bet logs.
2. The casino has two different sets of information , one for the player, another one that is secret and just so happens to be different than what the players have.
There is no better case than this, that i read. This case is the essence of what Casino Guru is made of. I've even got testimony from Bitstarz support telling me I'm right.
Poštovani cmccom13,
Proverio sam ceo dnevnik, i ovo je zaključak:
Na osnovu dnevnika: Uzeli ste bonus i uplatili depozit, kao što je Olle napisao pre nego što je klađenje završeno.
U ovoj situaciji bi trebalo da se primenjuje politika maksimalne gotovine.
Proverio sam i vaša vremena i izračunao šta ako ste deponovali tačno u vreme kada kažete.
Dakle, u ovom slučaju ćete imati pravi balans koji se prvo koristi, a zatim bonus novac koji funkcioniše kao druga šansa (napisano je čak iu opisu bonusa)
U ovom slučaju, izgubili ste sav stvarni saldo novca i kasnije ste dobili od bonus novca. Dakle, pošto su dobici proizašli iz bonus novca, trebalo bi da se primenjuje politika maksimalne isplate.
Što se tiče vaših snimaka ekrana, različita vremena mogu biti uzrokovana podešavanjima vremena vašeg uređaja. (netačno vreme, druga vremenska zona)
Ova slika ilustruje kako funkcionišu slotovi:
Kao što vidite, provajder igara prati rezultate i evidencije. Jer kazino je izuzetno komplikovano krivotvoriti evidenciju igara i nijedan kazino ne bi rizikovao za 1500 dolara.
Žao mi je, ali ne mogu učiniti više za vas u ovoj situaciji. Verujemo da je kazino u ovom slučaju u pravu. Ako smatrate da je naša odluka pogrešna, slobodno kontaktirajte regulatora kazina.
Dear cmccom13,
I checked the entire log, and this is the conclusion:
Based on the log: You took a bonus and made a deposit, as Olle wrote before the wagering was complete.
In this situation, the max cashout policy should apply.
I also checked your times and calculated what if you deposited precisely in the time when you are saying.
So, in this case, you will have a real balance which is used first and then bonus money which works as a second chance (it is written even in the bonus description)
In this case, you lost all the real money balance and later won from bonus money. So because winnings originated from bonus money, the max cashout policy should apply.
Regarding your screenshots, different times may be caused by your device's time settings. (inaccurate time, different time zone)
This picture illustrates how the slots work:
As you can see, the game provider keeps an eye on the results and logs. For the casino is extremely complicated to forge the game logs, and no casino would risk it for $1500.
So I am sorry, but I can't do more for you in this situation. We believe that the casino is right in this case. If you believe that our decision is wrong, feel free to contact the casino's regulator.
Verujemo da bi onlajn kockanje trebalo da bude fer. Iako ovo takođe zahteva od igrača da se ponašaju pošteno i bez zle namere, uglavnom je odgovornost kazina da obezbedi da kockanje ostane pošteno i bezbedno za igrače.
Zdravo Keri,
Kao i uvek, zaista cenim vašu lojalnost. Da to pokažemo na više načina od reči, evo nagrade za lojalnost u petak :)
Samo se prijavite i aktivirajte ga preko bonus sekcije :)
Požurite, imate samo 5 dana da preuzmete i igrate!
Želim ti lep vikend,
Nick
Šef C asinonick@bitstarz.com


Nadamo se da vam je ova poruka bila korisna i informativna. Međutim, ako ne želite da ubuduće ne primate promotivne e-poruke od BitStarz.com, onda možete da se odjavite klikom na odjavi se.
Pretpostavljam da moja lojalnost nije dovoljna da me spreči da me nazovu lažovom i lovcem na bonuse.
Znaš da sam išao samo u ignition kazino, potrošio hiljade prošle godine. Prestao sam da idem jer je prestalo da udara.
Moj bitstarz nalog je star nekoliko godina, koristio sam ga s vremena na vreme, glavno mesto mi je bilo paljenje, sviđa mi se bitstarz platforma, izbor igara je dobar i igre se brzo učitavaju.
Vi me prikazujete kao ovisnika o bonusima, zavisnici od bonusa su jedini razlog zašto onlajn kazina moraju imati ove propise. Da ga zaštiti od miliona potencijalnih parazita. Pravi kazino nemaju pravila o bonusima.
Moje pitanje je sada, da li bonus povećava potencijal za udaranje? Ako je to slučaj, to bi objasnilo bs propise. Da li su bonusi namenjeni da se ljudi zakače na nalet velikog hita?
We believe online gambling should be fair. While this also requires players to act fairly and without malicious intent, it is mostly the casino's responsibility to make sure gambling remains fair and safe for players.
Hi there Carey,
As always, I truly appreciate your loyalty. To show it in more ways than words, here's a Friday Loyalty Reward :)
Just login and activate it via the bonus section :)
Hurry, you only have 5 days to claim and play!
Have a great weekend,
Nick
Head of Casinonick@bitstarz.com


We hope that you have found this message useful and informative. However, if you would prefer not to receive future promotional emails from BitStarz.com, then you can opt-out by clicking unsubscribe.
I guess my loyalty is not enough to keep me from being called a liar and bonus chaser.
You know I used to only go to ignition casino, spent thousands last year. I quit going because it quit hitting.
My bitstarz account is several years old, I've used it from time to time, my main spot was ignition, I like the bitstarz platform, the game selection is good and the games load quick.
You guys are painting me as a bonus junkie, Bonus junkies are the only reason online casinos must have these regulations. To protect it from millions of potential parasites. Real casino's don't have any bonus regulations.
My question now is, does having a bonus make the potential of hitting go up? If this is the case then that would explain the bs regulations. Are bonuses intended to get people hooked on the rush of a big hit?
Poštovani cmccom13,
Vidim da sve što sam ti napisao ignoriše - pa ću ti poslednji put objasniti situaciju.
Ovde sam zamolio Ollea da mi pošalje pune dnevnike: (što je i uradio), a kao što sam vam napisao, mogu vam ih proslediti samo ako se Olle složi. Međutim, možete zamoliti podršku kazina da vam pošalje evidenciju.
Iz dnevnika:
9.3.2023, prestali ste da igrate, a vaš saldo je bio skoro nula.
10.3.2023 (iz dnevnika), počeli ste da igrate aktiviranjem bonusa bez depozita. (10.3.2023. 18:26:32)
10.3.2023. 18:33:41 je vreme i datum kada se depozit pojavio na vašem računu.
Pošto se pravi novac prvo koristi u nekoliko narednih opklada, izgubili ste svoj pravi balans, a zatim nastavili da igrate sa bonus saldom koji je imao ograničenje na dobitke.
Zato što insistirate da ste deponovali pre nego što ste uzeli bonus. Ako se depozit za pravi novac desio tačno u 18:24 (sa vašeg snimka ekrana), sačekali ste 2 minuta, aktivirali bonus i počeli da igrate. Opet se prvi koristi pravi novac i u ovom slučaju ste izgubili svoj depozit za pravi novac u samo nekoliko rundi i nastavili da igrate bonus saldo koji je imao ograničenje na dobitke.
U vezi sa vašim dokazima:
Slike sa rundama igre - nedostaje datum - to je vrlo slab dokaz. (snimci ekrana mogu biti iz bilo koje sesije igre)
Slika pre nego što ste pritisnuli dugme - to nije dokaz jer možete, ali ne morate da nastavite.
Jedini dobar dokaz je slika sa povlačenjem, ali heš/ID transakcije bi bio mnogo bolji dokaz.
Dakle, čak i kada ste deponovali pre nego što ste počeli da igrate sa bonusom, depozit za pravi novac je izgubljen, i stoga je kazino u pravu kada ograniče vaš dobitak.
Dear cmccom13,
I see that everything I wrote to you ignores - so one last time I will explain the situation to you.
Here I asked Olle to send me the full logs: (which he did), and as I wrote to you, I can pass them to you only if Olle agrees. However, you can ask the casino support to send you the logs.
From log:
9.3.2023, you stopped playing, and your balance was almost zero.
10.3.2023 (from logs), you started to play by activating the no-deposit bonus. (3/10/2023 6:26:32 PM)
3/10/2023 6:33:41 PM is the time and date when your deposit appeared on your account.
Because real money is used first in several subsequent bets, you lost your real balance and then continued to play with bonus balance which had a limit on winnings.
Because you insist that you deposited before you took a bonus. If the real money deposit happened at exactly 6:24 PM (from your screenshot), you waited 2 minutes, activated a bonus, and started to play. Again real money is used first, and in this case, you lost your real money deposit in just a few rounds and continued to play bonus balance which had a limit on winnings.
Regarding your evidence:
Pictures with game rounds - missing date - it is very weak proof. (screenshots could be from any game session)
Picture before you pressed the button - it is not proof because you may or may not continue.
The only good evidence is the picture with the withdrawal, but transaction hash/ID would be much better evidence.
So, even when you deposited before you started to play with the bonus, the real money deposit was lost, and therefore the casino is right when they cap your winnings.
Dear cmccom13,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Pa, ispisao sam svaku opkladu od trenutka depozita i bonusa, čak sam dao prednost kazinu i još uvek ide u moju korist. Odvojio bih vremena da otkucam opkladu za popunu nekoliko okvira za ćaskanje.
Kada sam bio dete, učio sam šta bi Isus uradio u određenim situacijama, u ovoj konkretnoj situaciji on nas uči da pustimo ono što je oduzeto. Konačno sam shvatio zašto.
Ne samo da su me ukrali i optužili da sam prevarant. Proveo sam mnogo sati u ovom sporu, dokazujući samo koliko sam glup. Moje vreme je veoma dragoceno, čak i neprocenjivo.
Reći ću vam šta, kladiću se sa vama, momci, duplo ili ništa. Ja sam pisac pesama, moj bend se zove Monohistereo. Zajedno imamo preko 200 pesama. Kladim se duplo ili ništa da vam mogu poslati dve pesme u koje će se svi u Bitstarz i Casino guru zaljubiti. Originalne pesme. Verovatno ćete želeti da napravite slot igru pod nazivom Monohistereo nakon što ih čujete.
Well I wrote out every bet from the time of deposit and bonus, I even gave the casino the edge and it still works out in my favor. I would take the time to type it out bet for bet filling up several chat boxes.
When I was a child, I learned about what Jesus would do in certain situations, in this particular situation he teaches us to let go of what has been taken. I finally figured out why.
Not only was I stolen from and accused of being a con artist. I have spent many hours in this dispute, proving only how foolish I am. My time is very precious, priceless even.
I'll tell you what, I'll make a bet with you guys, double or nothing. I'm a song writer, my band is called Monohystereo. Together we have over 200 songs. I'll bet double or nothing that I can send you two songs that everyone at Bitstarz and Casino guru will fall on love with. Original songs. You guys will probably want to create a slots game called Monohystereo after hearing them.
Evo gde sam sa tim, u ignition kazinu pravim mnogo depozita i dok čekam na svoj depozit da stignem tamo, koristiću bonus za povraćaj novca, nešto što se stiče time što sam lojalan pokrovitelj. Isti koncept, nikada nisam imao problema da me isplate, tako da ne samo da sam ja solidan klijent koji redovno uplaćuje depozite, kada pogledate činjenice, na osnovu matematike moj depozit nosi svoju težinu, ja ja od koga se kradu, ali me tretiraju kao kradljivca. Po sopstvenim rečima kazino gurua, igrač ne bi trebalo da bude kažnjen zbog greške u kazinu.
Here's where I'm at with it, at ignition casino I make many deposits and while I'm waiting on my deposit to get there I will use a cash back bonus, something that is acquired through being a loyal patron. Same concept, I've never had problems with them cashing me out, So not only am I a solid customer that deposits regularly, when you look at the facts of the matter, based on the math my deposit carries it's own weight, I'm the one being stolen from but I'm being treated like a theif. It's in casino gurus own words the the player should not have to be penalized for a casino error.
Poštovani cmccom13,
Vaša žalba se odnosi na jedan depozit za koji verujete da ste ga dali u drugačije vreme nego što kazino ima u evidenciji.
Kao dokaz, poslali ste snimak ekrana koji pokazuje vreme kada ste izvršili depozit.
Kao što sam objasnio, iskoristio sam ovo vreme i izračunao, na osnovu opklada u dnevniku iz kazina, šta bi se desilo ako bi se depozit desio kada verujete da se desio.
Na osnovu mojih proračuna, situacija bi bila ista. Imajte na umu da ste izgubili skoro sav svoj novac kada ste pogodili srećno okretanje i pobedili. U tom trenutku na svom računu ste imali samo bonus stanje; stoga važe pravila bonusa.
Razumem da ćete možda biti frustrirani zbog toga, ali uvek postoje srećni igrači koji su osvojili velike iznose nakon malo vremena i neki nesrećnici koji uopšte nisu pobedili. U vašem slučaju, imali ste sreće i nesreće u isto vreme. Kada ste konačno pobedili, bilo je to iz bonusa. Međutim, to je život, i ja ne mogu ništa s tim.
Možete napisati pesmu, kontaktirati Obamu ili otići na TV i ipak ste dobili od bonusa, i to je činjenica.
Žao mi je, ali ne mogu vam više pomoći u ovom slučaju.
Ako želite, možete se obratiti regulatoru kazina, ali to će gubiti vaše i njihovo vreme.
Dear cmccom13,
Your complaint is about one deposit which you believe you made at a different time than the casino has in the log.
As proof, you sent a screenshot showing the time you made the deposit.
As I explained, I used this time and calculated, based on the bets in a log from the casino, what would happen if the deposit happened when you believe it happened.
Based on my calculations, the situation would be the same. Please understand that you lost almost all your money when you hit a lucky spin and won. At that moment, you had only a bonus balance in your account; therefore, bonus rules apply.
I understand that you might be frustrated about it, but there are always lucky players who won big amounts after a little time and some unlucky who didn't win at all. In your case, you had luck and unluck at the same time. When you finally won, it was from a bonus. However, that's life, and I can't do anything with that.
You can write a song, contact Obama or go to TV and still you won from a bonus, and that's a fact.
I am sorry, but I can't help you more in this case.
If you want, you can contact the casino's regulator, but it will be wasting your and their time.
Ovo je smela laž i znate to, moj bilans nikada nije pao ispod 4 mbtc, trebalo bi da padne ispod .47 mbtc, da iscrpim svoj gotovinski saldo, ovo nije slučaj gospodine, proverite svoj rad, ja proverio raspoloživo stanje gotovine na 4 mbtc i bilo je 4 mbtc, to je sve što treba da se vidi da bi se napravila razlika između gotovinskih sredstava i sredstava zaključanih bonusom. Kazino bi lako mogao da ispravi ovu zabludu, njihova je odgovornost za verodostojne informacije dostupne igraču, tako da igrač može da izbegne ove situacije. Ne znam ko ste, ali ako predstavljate kazino gurua onda bi trebalo da pročitate informacije koje je guru naveo kao njihov sistem verovanja
This is a bold face lie and you know it, my balance never fell below 4 mbtc, it would have needed to fall below a .47 mbtc, to deplete my cash balance, this is not the case sir, double check your work, I checked the cashout available balance at 4 mbtc and it was 4 mbtc, that is all one needs to see in order to make the distinction between cashable funds and funds locked by bonus. The casino could easily fix this misconception, it is their responsibility to credible information available to the player, so a player can avoid these situations. I don't know who you are but if you represent casino guru then you should read the information guru has set forth as their belief system
Niste uopšte pomogli, samo ste se pobrinuli za lažne bitstarz informacije. Informacije koje su tajne mogu dodati, ovo nije fer i pravedna recenzija, ovo je vrlo jednostavan slučaj za suđenje.
You haven't helped at all, you have only catered to bitstarz bogus info. Info that is secret I might add, This is not a fair and just review, this is a very simple case to judge.
Ograničen sam na rad sa podacima koji su mi dostavljeni, i nažalost, iscrpio sam sve dostupne opcije. Nakon što sam pregledao i kazino i vaše scenarije, dao sam vam svoje nalaze i savetovao vas šta da radite ako niste zadovoljni. Ako odlučite da podnesete žalbu regulatoru, spreman sam da vam pomognem na bilo koji način. Međutim, važno je shvatiti da ne mogu pomoći ako tvrdite da su sve informacije iz kazina lažne i da vas pokušavaju prevariti. Pored toga, dokazi koje ste dali, kao što je nekoliko snimaka ekrana, nisu dovoljni dokazi da potkrepite vašu tvrdnju. (snimak ekrana depozita - ali sam ipak izračunao sa ovim vremenom)
Što se tiče 4 mbtc:
Iz dnevnika:
9.3.2023, prestali ste da igrate, a vaš saldo je bio skoro nula.
10.3.2023 (iz dnevnika), počeli ste da igrate aktiviranjem bonusa bez depozita. (10.3.2023. 18:26:32)
10.3.2023. 18:33:41 je vreme i datum kada se depozit pojavio na vašem računu.
Pošto se pravi novac prvo koristi u nekoliko narednih opklada, izgubili ste svoj pravi balans, a zatim nastavili da igrate sa bonus saldom koji je imao ograničenje na dobitke.
Zato što insistirate da ste deponovali pre nego što ste uzeli bonus. Ako se depozit za pravi novac desio tačno u 18:24 (sa vašeg snimka ekrana), sačekali ste 2 minuta, aktivirali bonus i počeli da igrate. Opet se prvi koristi pravi novac i u ovom slučaju ste izgubili svoj depozit za pravi novac u samo nekoliko rundi i nastavili da igrate bonus saldo koji je imao ograničenje na dobitke.
Imali ste 4 mbtc na svom računu, ne poričem to - i da, ovaj novac ste mogli da vidite kao novčana sredstva, ali ste ovaj novac osvojili od bonusa sa pravilom maksimalne gotovine. Stoga je kazino ograničio vaše dobitke.
Razumem kako se osećaš, mi smo pokušavali da ti pomognemo i tužan sam što to ne vidiš.
Dakle, žao mi je, zaista sam učinio sve što je u mojoj moći da vam pomognem, ali trenutno nemam mogućnosti i moram da odbijem vaš slučaj.
Obavestite me ako vam treba moja pomoć da podnesete žalbu regulatoru kazina.
I am limited to working with the data that has been provided to me, and unfortunately, I have exhausted all available options. After reviewing both the casino and your scenarios, I have provided you with my findings and advised you on what to do if you are unsatisfied. If you choose to file a complaint with the regulator, I am willing to assist you in any way I can. However, it is important to understand that I cannot help if you claim that all the information from the casino is fake and they are attempting to cheat you. Additionally, the evidence you have provided, such as a few screenshots, is not sufficient proof to support your claim. (deposit screenshot - but I calculated with this time anyway)
Regarding the 4 mbtc:
From log:
9.3.2023, you stopped playing, and your balance was almost zero.
10.3.2023 (from logs), you started to play by activating the no-deposit bonus. (3/10/2023 6:26:32 PM)
3/10/2023 6:33:41 PM is the time and date when your deposit appeared on your account.
Because real money is used first in several subsequent bets, you lost your real balance and then continued to play with bonus balance which had a limit on winnings.
Because you insist that you deposited before you took a bonus. If the real money deposit happened at exactly 6:24 PM (from your screenshot), you waited 2 minutes, activated a bonus, and started to play. Again real money is used first, and in this case, you lost your real money deposit in just a few rounds and continued to play bonus balance which had a limit on winnings.
You had 4 mbtc on your account I am not denying it - and yes this money you could saw as cashable funds however you won this money from a bonus with max cash out rule on it. Therefore the casino capped your winnings.
I understand how are you feeling, we were trying to help you, and I am sad that you don't see it.
So, I am sorry, I truly did everything in my power to help you, but right now I am out of the options and must reject your case.
Please let me know if you need my help to submit your complaint to the casino's regulator.
Ok, hvala na ponudi, ali i dalje osećam da propuštate poentu koju ja iznosim samo na osnovu uverenja Casino Gurua da bi kazino trebalo da bude odgovoran za svoje lažne informacije koje bi prevarile igrača. OBAVIO SAM DUŽNU ANALIZU! Proverio sam stanje gotovine pre nego što sam napravio pauzu od nekoliko sati i jasno je pisalo da imam 4 mbtc gotovinskih sredstava. Ništa u kategoriji zaključanih bonusa. Da nije bilo tako, pitao bih u ćaskanju uživo šta treba da radim. Umesto toga, bio sam uveren da su informacije dobre, i na osnovu ovih informacija doneo sam pogrešnu odluku. Vrlo je jednostavno gospodine, problem je njihov lažni podatak. Očigledno bih isplatio 4 mbtc da su sredstva bila u ispravnoj kategoriji.
Ok thanks for your offer, but I still feel like you are missing the point that I am only making based on Casino Gurus belief that the casino should be responsible for their false information that would decieve the player. I DID MY DUE DILIGENCE! I checked the cashable balance before taking a few hour break, and it stated clearly that I had 4 mbtc of cashable funds. Nothing in the locked by bonus category. If this had not been so I would have asked the live chat what I need to do. Instead I felt confident that the information was good, and based on this information I made the wrong decision. It is very simple sir, it is their false info that is the problem. I would have cash out the 4 mbtc obviously had I the funds been in the correct category.
9. mart nema veze sa 10., kada sam primio novčanu nagradu 10. evo jedne obmane, vidite tačan trenutak kada su opklade prešle sa bonus na nebonus opklade.
March 9th has nothing to do with the 10th, when I accepted the cash reward was on the 10th. here is one deception, you see the exact moment the bets went from bonus to non bonus bets.
Ovaj ekran je kada sam proverio da li su moja sredstva zaključana bonusom, nisu. Voleo bih da imam fotografiju, ali nisam ni mislio da ću biti opljačkan.
This screen is were I checked to see if my funds were locked by a bonus, they were not. Wish I had a photo of it but I didn't think I'd get robbed either.
Zdravo cmccom13,
Želim da pojasnim da ne mislim na bilo kakve događaje 9. marta. Samo napominjem da je vaša igra počela 10. marta bez prenosa salda iz pretһodniһ dana.
Na osnovu detalja koje ste dali, vaše radnje su u skladu sa mojim pretһodnim objašnjenjem.
Što se tiče 10. marta, aktivirali ste bonus i uplatili depozit. Nije važno da li se depozit desio ili ne tokom vremena navedenog u dnevniku ili na vašem ekranu. U jednom trenutku, vaš balans (samo bonus saldo u tom trenutku jer se pravi novac prvi koristi) je bio skoro potrošen tokom vašeg igranja. Uveren sam da vam je u to vreme ostao samo bonus saldo. Međutim, tada ste dobili velike dobitke i ponovo izgradili svoj balans, a izvor je bio bonus koji je došao sa pravilom maksimalnog dobitka.
Snimak ekrana koji ste podelili prikazuje klađenje, a ne pravilo maksimalnog dobitka. Tačno kao što ste objavili, nakon što ste završili sa klađenjem, bonus je prešao sa bonusa na pravi novac i mogli ste da ga povučete. A kada ste to uradili, kazino vam je dozvolio da povučete maksimalno moguće povlačenje iz tog bonusa, što je bilo apsolutno tačno. Mogu samo da se nadam da će u budućnosti kazina uvesti neku funkciju koja obaveštava igrača kada dostigne maksimalni prag za isplatu, ali sada to nije standard i koliko znam niko ga nema.
Hello cmccom13,
I want to clarify that I am not referring to any events on March 9. I'm simply noting that your gameplay started on March 10 with no carryover balance from previous days.
Based on the details you provided, your actions align with my previous explanation.
Regarding March 10, you activated a bonus and made a deposit. It doesn't matter whether or not the deposit occurred during the time listed in the log or on your screen. At one point, your balance (only the bonus balance at the time because real money is used first) was almost depleted during your gameplay. I am confident that at that time, you had only bonus balance left. However, you then obtained major winnings and rebuilt your balance, with the source being the bonus that came with a maximum winnings rule.
The screenshot you shared depicts wagering, not the maximum winnings rule. Exaclty as you posted, after you finished wagering the bonus switched from bonus to real money, and you were able to withdrew. And when you did, the casino allowed you to withdrew the maximum possible withdrawal from that bonus, which was absolutly right. I can only hope that in the future casinos introduce some feature which informes the player when reaches the maximum threshold for a withdrawal, but now it is not a standard and as far as I know nobody has it.
U stvari, da, neki kazina ga imaju gde će nakon što se bonus prebaci, automatski ukloniti sve osim onoga što vam je dozvoljeno da unovčite, obično je to 100 dolara. Pogotovo ako nikada nije uplaćen depozit, ovo je potpuno razumljivo. Od ove tačke možete da unovčite ili nastavite da igrate bez ikakviһ ograničenja bonusa.
Actually yes, some casinos have it where after the bonus is rolled over it will automatically remove anything beyond what you are allowed to cash out, usually it's 100 bucks. Especially if no deposit was ever made, this is completely understandable. From this point you can cash out or keep playing without any bonus restrictions.
U mom slučaju, da sam znao, kada je moj bilans bio 4 mbtc, unovčio biһ i ponovo deponovao. Nije pametno, zašto biһ nastavio da igram sa svojim novcem kada je još uvek postojao potencijal za bonus ograničenje? Nema smisla.
Ja sam očigledno kupac koji plaća, ne cenim da me etiketiraju kao zlostavljača bonusa, ova ideja je smešna, to je kleveta. Sve ove logične tačke koje iznosim su nepobitne, svako ko ima makar malo logike i ispravnog razumevanja će se složiti, mislim da je ovo bitka koju Casino Guru ima obavezu da vodi za veće dobro. Ova vrsta slučaja je ono što definiše Casino Gurua kao nezainteresovanu treću stranu.
Pročitao sam bezbroj slučajeva objavljeniһ ovde, ovaj je najbolji do sada, to je onaj koji kazino Guru mora da dobije.
In my case, had I known, when my balance was 4 mbtc I would have cashed out and re deposited. It's a no brainier, why would I continue to play with my own money when there was still potential for a bonus capp? It makes no sense.
I am obviously a paying customer, I don't appreciate being labeled a bonus abuser, this notion is ridiculous, it's slander. All of these logical points I'm making are irrefutable, anyone with even a little bit of logic and righteous understanding will agree, I think that this is a battle that Casino Guru has an obligation to fight for the greater good. This type of case is what defines Casino Guru as an uninterested third party.
I have read through the countless cases posted here, this one is the best yet, it's one that Casino Guru must win.
Kao što možete videti ovde, u ovom trenutku vremena su sredstva prebačena iz zaključaniһ bonus sredstava u pravi novac koji se može unovčiti prema bitstarz-u, ova dokumentacija su u suštini njiһove zvanične reči koje mi govore o igraču gde stojim. Ovo je takođe potvrđeno ćaskanjem uživo kao što sam pokazao u pretһodnom ćaskanju.
Moraju da mi plate moj novac. Ako to ne urade, onda njiһov rejting treba da bude oboren. Njiһova reputacija mora da strada, a ne moja. Reci im
As you can see here, in this moment in time the funds were transferred from bonus locked funds into cashable real money according to bitstarz, these documentations are essentially their official words telling me the player where I stand. This is also verified by the live chat as I have demonstrated in previous chat.
They need to pay me my money. If they don't then their ratings need to be knocked down. Their reputation must suffer, not mine. Tell them
Zdravo cmccom13,
Nisam siguran da li ste svesni mehanike u vezi sa bonusima ili zašto nastavljate da se svađate kada je očigledno da su dobici bili od bonus novca i da su ograničeni u skladu sa pravilima.
Iako bi bilo idealno da kazino odmah prebaci dobitke u pravi novac nakon što je klađenje potpuno. Međutim, ovo nije industrijski standard. I kazina imaju razloge zašto ograničavaju dobitke nakon zahteva za povlačenje. Dakle, ne možemo kazniti kazino samo zbog vašeg nezadovoljstva.
Štaviše, dnevnik pokazuje da ste imali značajan balans nakon završetka klađenja. Ako vam je kazino ograničio stanje nakon što ste završili sa klađenjem, najverovatnije bi vaša igra bila drugačija jer ne biste imali toliko salda na svom računu.
Po mojoj perspektivi, ne možemo da ponudimo dalju pomoć jer je kazino delovao na odgovarajući način, a oni koji poznaju mehaniku bonusa to mogu potvrditi. Ako se i dalje ne slažete, predlažemo da kontaktirate regulatora ili drugog posrednika treće strane, iako je malo verovatno da će se doneti drugačiji zaključak ili toliko vremena utrošeno na slučaj.
Hello cmccom13,
I am unsure if you are aware of the mechanics regarding bonuses or why you continue to argue when it is apparent that the winnings were from bonus money and were capped according to the rules.
Whilst it would be ideal for the casino to immediately transfer the winnings into real money after wagering is comolete. However, this is not an industry standard. And casinos has a reasons why they cap a winnings after withdrawal request. Thus, we cannot penalize the casino simply because of your dissatisfaction.
Furthermore, the log indicates that you had a significant balance after finishing the wagering. If the casino capped you the balance after you finished the wagering most likely your gameplay would be differnet because you woudn't have so much balance on your account.
In my perspective, we cannot offer further assistance as the casino acted appropriately, and those with knowledge of bonus mechanics can confirm this. If you still disagree, we suggest contacting a regulator or different third-party mediator, though it is unlikely that a different conclusion would be drawn or as much time spent on the case.
Gospodine, nije u pitanju bonus, već obmanjujuće informacije o kockarnicama. Ono što ja kažem je, da su izneli tačne informacije onda bi stvari bile izuzetno drugačije. Zašto stalno ignorišete ovu činjenicu? Na sudu bih pobedio samo na osnovu evidencije kazina, sudske evidencije, kako Bitcoin postaje sve skuplji, moj slučaj postaje vredniji novca, mislim da ste za kazina, u vlasništvu i kojima upravlja novac od kazina, to je moj zaključak. Ne možete ignorisati moj dokaz i istovremeno biti pošten. Za dobro naroda neću stati ovde, staviću do znanja korupciju kojom se svi bavite. Rođen sam za ovakve stvari, neumoljiv sam, poznajem zakon napred-nazad, vi momci su trolovi.
Sir, the issue is not the bonus, it is the misleadings of the casinos information. What I'm saying is, if they had put forth accurate information then yes things would be extremely different. Why do you keep ignoring this fact? In a court of law I would win just based on the casinos logs, court of record, as the Bitcoin gets more expensive my case becomes worth more money, I think you guys are in favor of the casinos, owned and operated by money from the casinos, that's my conclusion. You cannot ignore my evidence and be fair at the same time. For the good of the people I will not stop here, I will make it known the corruption that you all are engaged in. I was born for this type of thing, I'm relentless, I know the law back and forth, you guys are trolls.
Štaviše, industrijski standard bi trebalo da bude iz stvarnih kazina od cigle i maltera. Oni ne dozvoljavaju takvu taktiku. Nije me briga koliko onlajn kazina koristi dezinformacije da zbuni igrače, nije u redu. Informacije koje je kazino objavio su u stvari. Znači na sudu bih pokazao sudiji i poroti dokumente pomoću kojih sam doneo odluku i oni bi mi dodelili dobitak, jednostavno, ako ne možete da vidite ovu jednostavnu logiku, onda jednostavno ne želite da, jer ste kontrolisana opozicija.
Furthermore, the industry standard should be from actual brick and mortar casinos. They permit no such tactics. I don't care how many online casinos use misinformation to confuse players, it's not right. The information put out by the casino is in fact. Meaning in a court of law I would show the judge and jury the documents that I used to make my decision and they would award me the winnings, simple as that, if you can't see this simple logic then you just don't want to, because you are a controlled opposition.
Poštovani cmccom13,
Čini se da ste uvereni da znate najbolji način kako da se reši situacija i da ćete pobediti ako budete izvedeni na sud. Ako je to slučaj, predlažemo da pokrenete pravni postupak u vezi sa tim. Vaša priča se promenila više puta od početka, prvo sa vremenom depozita, zatim sa odbijanjem bonusa, i na kraju sa pitanjima u vezi sa zaštitnim merama.
Nastavljate da osporavate bilo koju informaciju koju dam i ja i kazino, pokazujući trolovanje. Međutim, želeo bih da ponovim da su vaši dobici ograničeni zbog pravila o maksimalnom dobitku koje se primenjuje na bonus novac, kao što sam pomenuo od početka.
Kako se čini da ovaj slučaj nikuda ne vodi, sa žaljenjem vas moram obavestiti da ćemo ga zatvoriti. Ako i dalje ne možete da prihvatite okolnosti nakon dva meseca, vaša kontinuirana potraga za ovim pitanjem bila bi gubljenje vremena i ljubazno vas molimo da svoj slučaj preuzmete na drugom mestu.
Dear cmccom13,
It appears that you are confident that you know the best way how the situation should be handled and that you will be victorious if taken to court. If that is the case, we suggest that you pursue legal action in regards to the matter. Your story has changed multiple times since the beginning, first with the deposit time, then with the rejection of a bonus, and finally with issues regarding the safeguards.
You continue to dispute any information provided by both myself and the casino, exhibiting trolling behavior. However, I would like to restate that your winnings were limited due to the maximum winnings rule that applies to bonus money, as I mentioned from the beginning.
As this case appears to be going nowhere, I regret to inform you that we will be closing it. If you still cannot accept the circumstances after two months, your ongoing pursuit of this matter would be a waste of time and we kindly request that you take your case elsewhere.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
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Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.