Zdravo romeritokp32,
Hvala vam puno što ste podneli žalbu.
Nažalost, ne nudimo povraćaj novca za postavljene opklade. Možete pregledati sve opklade, depozite, povlačenja, dobitke i gubitke tako što ćete pristupiti svom nalogu na https: //blaze-1.com/pt/account/transactions .
Sistem ne postavlja opklade automatski i sve opklade su napravljene dok vaš balans ne dostigne trenutni iznos.
Ako niste bili odgovorni za opklade, to znači da ih je napravio neko ko ima pristup vašem nalogu.
U ovom slučaju, ne možemo da obradimo povraćaj novca, jer su opklade postavljene i pravilno obrađene prema našem sistemu.
Takođe bismo želeli da istaknemo uslove korišćenja usluge na koje ste pristali prilikom registracije naloga:
5.6: Unošenjem depozita potvrđujete da su svi depoziti autorizovani i nećete pokušavati da ih poništite ili da preduzmete bilo kakvu radnju koja bi dovela do povraćaja uplate, kako biste izbegli bilo kakvu legitimnu odgovornost.
6.10: Naši proizvodi se trenutno troše tokom igre. Zbog toga ne vršimo povraćaj novca, povraćaj novca ili otkazivanje usluge nakon što igra počne. Bilo koja igra za pravi novac će odmah povući sredstva sa vašeg računa.
Na kraju, imajte na umu da ste vi odgovorni za bezbednost svog naloga. Vaša je odgovornost da osigurate zaštitu vaših podataka za prijavu.
Mi ćemo registrovati vaš slučaj, a ako se otkriju bilo kakve nedoslednosti, biće preduzete neophodne radnje. Međutim, u ovom trenutku ne možemo dati procenjeni vremenski okvir za rešavanje. Molimo vas da sačekate dok je proces u toku.
Hvala vam na razumevanju.
Ako sumnjate ili postoji još nešto što možemo da uradimo za vas, ne ustručavajte se da odgovorite na ovu poruku.
Tu smo da vam pomognemo!
Srdačan pozdrav,
Alek
Blaze tim za podršku.
Hi romeritoxp32,
Thank you very much for submitting your complaint.
Unfortunately, we do not offer refunds for placed bets. You can review all bets, deposits, withdrawals, winnings, and losses by accessing your account at https://blaze-1.com/pt/account/transactions.
The system does not place bets automatically, and all bets were made until your balance reached its current amount.
If you were not responsible for the bets, this indicates that someone with access to your account made them.
In this case, we cannot process a refund, as the bets were placed and correctly processed according to our system.
We would also like to highlight the terms of service you agreed to when registering your account:
5.6: By making a deposit, you confirm that all deposits are authorized and you will not attempt to reverse them or take any action that would cause the payment to be refunded, in order to avoid any legitimate liability.
6.10: Our products are consumed instantly during gameplay. Therefore, we do not provide refunds, money returns, or service cancellations once the game has begun. Any real-money gameplay will immediately withdraw funds from your account.
Lastly, please note that you are responsible for the security of your account. It is your responsibility to ensure the protection of your login details.
We will be registering your case, and if any inconsistencies are found, the necessary actions will be taken. However, we cannot provide an estimated timeframe for resolution at this moment. We kindly ask that you wait as the process is underway.
Thank you for your understanding.
If you have any doubt or if there is anything else we can do for you, don't hesitate to answer this message.
We're here to help you!
Best Regards,
Alex
Blaze Support Team.
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