The player from Spain had deposited 25 euros at Boomerang Casino and received an error message, despite the funds having been deducted from their bank account. The player had reached out to casino support but had not received a satisfactory response. It had been the player's second deposit at the casino. We had advised the player to allow one full month for the transaction to clear, as the matter was not entirely in the casino's control. However, the player had not responded to our further messages, thus preventing us from conducting a more thorough investigation. As a result, the complaint was rejected.
Igrač iz Španije je deponovao 25 evra u kazinu Boomerang i dobio poruku o grešci, uprkos tome što su sredstva skinuta sa njihovog bankovnog računa. Igrač se obratio podršci kazina, ali nije dobio zadovoljavajući odgovor. To je bio drugi igračev depozit u kazinu. Savetovali smo igrača da dozvoli ceo mesec da se transakcija očisti, pošto stvar nije bila u potpunosti pod kontrolom kazina. Međutim, igrač nije odgovorio na naše dalje poruke, što nas je sprečilo da sprovedemo detaljniju istragu. Kao rezultat toga, žalba je odbijena.
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