Dragi goatedmonster510925,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za izazove sa kojima ste se suočili sa korisničkom uslugom i bonusima za preporuke u onlajn kazinu.
Da biste vam pomogli efikasnije, da li biste mogli da navedete dodatne detalje o svom iskustvu?
- Možete li da podelite konkretan datum ili period kada ste uputili dva prijatelja i kada ste naišli na probleme sa bonusom koji nije dodat?
- Da li su postojali neki jedinstveni uslovi ili odredbe u vezi sa bonusima za preporuke koje ste možda previdjeli?
- Kada ste tražili da razgovarate sa supervizorom, da li ste dobili bilo kakve razloge ili objašnjenja za odbijanje?
Ako postoji relevantna komunikacija, možete je proslediti petronela.k@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear goatedmonster510925,
Thank you very much for submitting your complaint. I'm sorry to hear about the challenges you've faced with the customer service and referral bonuses at the online casino.
To assist you more effectively, could you please provide additional details about your experience?
- Can you share the specific date or period when you referred the two friends and encountered issues with the bonus not being added?
- Were there any unique terms or conditions associated with the referral bonuses that you may have overlooked?
- When you requested to speak with a supervisor, did you receive any reasons or explanations for the denial?
If there's any relevant communication, you can forward it to petronela.k@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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