Hvala vam na odgovoru i dokazima, Nick / Captain Jack Casino,
Dragi Jesseraecuster,
Mogu se složiti sa vama da u idealnom slučaju sistem kazina ne bi trebalo automatski da vam dozvoli da zatražite višestruke bonuse bez depozita kada između njih nije bilo depozita za pravi novac, ali iz iskustva znamo da još uvek nisu svi kazina u mogućnosti da podese sopstveni sistem. . Veoma je preporučljivo da pročitate i razumete sva pravila kazina pre nego što zatražite bilo kakav bonus.
Captain Jack Casino je ovo pominjao u svojim Uputstvima i uslovima
4. Igrači ne mogu uzastopno iskoristiti više besplatnih bonusa. Ako ste iskoristili jedan bonus bez depozita, a nakon toga vam je ponuđen još jedan, u međuvremenu je potrebno izvršiti depozit u stvarnom novcu da biste imali pravo da povučete drugi bonus bez depozita.
16. U slučaju da igrač iskoristi promotivnu ponudu bez depozita na koju on/ona nema pravo, svi dobici ostvareni od te promocije biće poništeni.
Štaviše, vredi napomenuti da podrška za ćaskanje uživo u kazinu možda neće stalno imati pristup vašoj celokupnoj istoriji bonusa. Provere u vezi sa traženim bonusima i druge verifikacije se pokreću samo nakon zahteva za povlačenje. Stoga, tek u tom trenutku relevantni kazino tim utvrđuje da li je došlo do kršenja uslova.
Razumem da sa tačke gledišta korisničkog iskustva vaša situacija nije idealna, međutim, kazino tim je delovao u okviru svojih utvrđenih pravila, tako da ne možemo da se ne složimo sa njihovim postupcima.
Nažalost, nakon prikupljanja svih potrebnih informacija i dokaza, prinuđeni smo da odbijemo ovu žalbu. Mogu samo da vam preporučim da temeljno pročitate uslove i uslove za bonus pre nego što aktivirate bilo koji bonus i da se pridržavate svih pravila kako biste izbegli ovakva razočarenja. Žao nam je, nismo bili u mogućnosti da vam pomognemo sa ovim, ali ne oklevajte da nas kontaktirate u budućnosti ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom, a mi ćemo se potruditi da vam pomognemo.
Srdačan pozdrav,
Michal
Casino Guru
Thank you for the response and evidence, Nick / Captain Jack Casino,
Dear jesseraecuster,
I can agree with you that ideally the casino system should automatically not let you claim multiple no-deposit bonuses when there was no real money deposit between them, but we know from experience that not all casinos are able to set their own system like this yet. It is strongly advisable to read and understand all the casino rules before any bonus is claimed.
Captain Jack Casino has this mentioned in its T&Cs
4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.
16. In the event that a Player redeems a no-deposit promotional offer that he/she is not entitled to, any winnings generated from that promotion will be voided.
Furthermore, it's worth mentioning that the casino's live chat support may not consistently have access to your entire bonus history. Checks related to claimed bonuses and other verifications are only triggered following a withdrawal request. Therefore, it is only at that point that the relevant casino team determines whether any breaches of the terms have occurred.
I understand that from a user experience point of view, your situation is not ideal, however, the casino team has acted within its established rules, so we can't disagree with their actions.
Unfortunately, after gathering all the necessary information and evidence, we are forced to reject this complaint. I can only recommend that you read the bonus T&Cs thoroughly before you activate any bonuses and make sure to follow all the rules to avoid disappointments like this. Sorry, we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.
Best regards,
Michal
Casino Guru
Automatski prevedeno:
