Zdravo Natalija,
Zdravo alekandergpaniagua,
Nadam se da ste dobro i bezbedni,
Hvala vam što ste nam se obratili! Nakon provere u našem bankarskom odeljenju, otkrili smo da je igrač postavio dva zahteva: prvi da verifikuje svoj nalog i drugi da promeni imejl na svom nalogu. Zbog zamućenih informacija na selfiju sa ID-om za zahtev za promenu e-pošte i nepotpunih dokumenata za verifikaciju računa, njegovi zahtevi su i dalje na čekanju sa dodatnim zahtevima odeljenja za bankarstvo. Nažalost, da bi ispunio oba zahteva, potrebno je da pošalje:
1. Novi selfi koji drži tekstualnu belešku i njegov ID (sa vidljivim detaljima na ID-u, pošto su informacije o ID-u na prethodnom selfiju bile zamagljene) za zahtev za promenu e-pošte.
2. Za verifikaciju naloga potrebno je da pošalje sliku prednje strane lične karte.
Takođe, Natalija, poslali smo vam mejl na vašu ličnu imejl adresu sa dostavljenim odbijenim selfijem kao dokaz zašto ne možemo da prihvatimo taj selfi.
Hvala na razumevanju!
Srdačan pozdrav
George Moore
Casino Ektreme Management
Hi Natalia,
Hi alexandergpaniagua,
Hope you are well and safe,
Thank you for reaching out to us! Upon checking with our banking department, we found that the player made two requests: the first to verify his account and the second to change the email on his account. Due to blur information`s on the selfie with ID for the email change request and incomplete documents for the account verification, his requests are still on pending with additional requests from the banking department. Unfortunately, to complete both requests, he needs to send:
1. A new selfie holding a text note and his ID (with visible details on the ID, as the information on the ID in the previous selfie was blurred) for the email change request.
2. For account verification, he needs to send a picture of the front side of his ID.
Also, Natalia, we sent you an email to your personal email address with the provided rejected selfie as proof of why we can't accept that selfie.
Thank you for your understanding!
Kind Regards
George Moore
Casino Extreme Management
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