Zdravo!
Tim platforme za igre bi želeo da učestvuje u ovoj žalbi i precizira neke od momenata ove situacije.
Želeli bismo da preciziramo neke tačke vaše žalbe.
Vaša povlačenja su ispravno obavljena.
Samo vaše poslednje povlačenje zahteva vreme i poništeno je zbog rezultata bezbednosne provere našeg odeljenja za bezbednost.
Rezultat provere je potvrdio provajder igara.
Čak i sa ovom specifičnošću transakcije - ceo proces ne traje duže od 10 dana, što je postavljeno kao maksimalni vremenski period za završetak povlačenja "Uslovima i odredbama" platforme za igre.
Drugi deo vaše žalbe - rad Odeljenja za podršku platforme za igre.
Proverili smo vaše zahteve u ćaskanju uživo Odeljenja za podršku.
Dostavljeni su odgovori na vaše zahteve.
Uvek smo spremni da vam pružimo stvarne informacije kojima raspolažemo i možete biti sigurni da će te informacije biti tačne.
Nagradu koju dobijete nakon blokiranja naloga sistem je automatski dodao i zbog toga ste dobili obaveštenje o tome.
Bonus koji ste spomenuli je ispravno dodat na vaš račun i ulog vaših bonusa je bio k60, ali ne i nekih k1200 koje ste spomenuli.
U igrama za koje ste izabrali da uplatite samo 5% vašeg broja opklada do opklade - to je tačno, ali u igricama tipa „Slot" 100% vaše opklade se računa do opklade.
Ove informacije ostaju tačno u odeljku „Promocija" na platformi za igre sa svim informacijama o toj ponudi.
Ne možemo uticati na vaš izbor igara, ali informacije o pojedinim ponudama ostaju dostupne na platformi za igre, a naše odeljenje za podršku radi 24/7.
Takođe važan deo te tačke vaše žalbe - opklada vašeg bonusa može biti upotpunjena vašim bonus balansom.
Možete da koristite svoj bonus saldo za klađenje u igrama od strane „Plaison" provajdera (odeljak „Igrajte sa bonusom").
To je jedinstvena funkcija naše platforme za igre.
U ovom trenutku nalog ovog bivšeg člana platforme za igre je blokiran.
Razlog blokiranja je naveden - kršenje „Uslova i odredbi" platforme za igre (navedeno je u pismu obaveštenja koje je pomenuto u ovoj žalbi).
Sve radnje koje platforma za igre preduzima u skladu sa „Uslovima i odredbama" sa kojima se bivši član „Fairspina" složio prilikom registracije.
Uvek brinemo samo o najboljem iskustvu svakog člana platforme za igre, ali to je moguće samo sa sledećim „Uslovima i odredbama" koji su postavljeni.
S poštovanjem,
Fairspin!
Hello!
The gaming platform team would like to take part in this complaint and specify some of the moments of this situation.
We would like to specify some points of your complaint.
Your withdrawals have been completed correctly.
Only your last withdrawal takes time and has been canceled due to the result of the security check by our Security Department.
Result of check confirmed by gaming provider.
Even with that specific of transaction - the whole process does not take longer than 10 days, which is set as the maximal period of time for completion of the withdrawal by "Terms and Conditions" of the gaming platform.
Another part of your complaint - work of the Support Department of the gaming platform.
We have checked your requests in a live chat of the Support Department.
Responses have been provided to your requests.
We are always ready to provide you with actual information that we have and you can be sure that this information will be correct.
Prize that you receive after blocking the account has been added automatically by the system and that is why you have received notification about that.
Bonus that you have mentioned has been added to your account correctly and the wager of your bonuses were x60 but not some x1200 that you have mentioned.
In games that you have chosen to plate only 5% of your bet count to wager - that is correct but in the "Slot" type of games 100% of your bet count to wager.
This information stays exactly in the "Promotion" section of the gaming platform with all information about that offer.
We can not have influence on your choice of games but information about specific of offer stay available on the gaming platform and our Support Department works 24/7.
Also important part of that point of your complaint - the wager of your bonus can be completed with your bonus balance.
You can use your bonus balance to make bets in games by the "Playson" provider("Play with bonus" section).
That is a unique function of our gaming platform.
At this moment the account of this former member of the gaming platform is blocked.
Reason of blocking has been provided - violation of the "Terms and Conditions" of the gaming platform(it has been mentioned in the notification letter that has been mentioned in this complaint).
All actions that gaming platform takes going due "Terms and Conditions" with which that former member of the "Fairspin" agreed upon the registration.
We always care only about the best experience of every member of the gaming platform but it is possible only with the following "Terms and Conditions" that are set.
Respectfully,
Fairspin!
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