Dana 24. marta 2024. u 17:09:44, što je juče kada pišem ovu žalbu, stavio sam opkladu preko Jackbit Live Casino igre Mega Roulette. Igrao sam igru već neko vreme, i moja poslednja opklada je bila da sam stavio 100 dolara na brojeve 25-36 koji će, ako uđu, 3 puta povećati vaš novac.
Kada je moja opklada potvrđena, runda ruleta je počela i ušao je broj 25, što je dovelo do toga da sam u toj rundi osvojio 300 dolara. Međutim, u istom slučaju kada sam pobedio u rundi, slučajno sam kliknuo dugme za povratak na svom telefonu i to me je odvelo od igre, vratio sam se na svoj Jackbit nalog i primetio da se dobici ne prikazuju na mom nalogu, međutim, opklada je stavljena i novac je oduzet. U početku nisam mislio ništa o ovome jer se dobici obično reflektuju odmah, međutim ubrzo sam počeo da paničim jer se dobici još uvek ne prikazuju na mom računu. Svojim očima sam video broj 25 kako ulazi i na ekranu piše da sam osvojio 300 dolara nazad od svoje početne opklade.
Kontaktirao sam live chat, a savetnici su prvo odbili da mi pomognu i rekli da se moja opklada nije desila. Bio sam užasnut i prikazan sam kao lažov. Posle nekoliko sati u ćaskanju uživo, jedan savetnik je video moju opkladu i rekao da je podigao kartu da se ovo ispita. Takođe sam poslao e-poštu Jackbit Casinu, ali niko mi se ne javlja. Svaki put kada se povežem na 24/7 live chat, savetnici nastavljaju da ignorišu moje pitanje, a zatim zatvaraju ćaskanje. Takođe mi je privremeno zabranjeno korišćenje ćaskanja uživo, što me ispunjava nepoverenjem da će mi pomoći po ovom pitanju.
Zahtevam od Jackbita da sprovede istragu o ovom pitanju i oni će videti da se dobici u ovoj opkladi nisu odrazili na moj račun zbog tehničkog problema na njihovoj strani.
Očekujem i izvinjenje u ime Jackbitsa za ponašanje njihovih kolega na način na koji je moj problem rešen. Izazvali su mi veliki stres i anksioznost.
Kada mi se dobitak vrati, očekujem da ću dobiti nadoknadu za gubitak pristupa svom novcu. Jackbit rado uzima novac od mene kada se klade, ali kada je u pitanju isplata mojih dobitaka, ovo je druga priča.
Verujem da ću dobiti odgovor od Jackbita u pravo vreme i da će mi moj dobitak odmah biti isplaćen.
Srdačan pozdrav,
Neildb998
On 24th March 2024 at 17:09:44 which is yesterday of me writing this complaint, I had placed a bet via Jackbit Live Casino game Mega Roulette. I had been playing the game for some time, and my last bet I had placed 100 dollars on the numbers 25-36 which if comes in, will 3x your money.
Once my bet had been confirmed, the roulette round began and the number 25 came in, resulting me winning 300 dollars back that round. However, within the same instance of winning the round, I had accidentally clicked the back button on my phone and it had taken me away from the game, I went back onto my Jackbit account and noticed that the winnings were not showing in my account, however the bet had been placed and the money was deducted. At first I did not think anything of this as usually the winnings are reflected straight away, however after soon time I soon began to panic as currently the winnings are still not showing and n my account. With my own eyes, I saw the number 25 come in and it state on the screen I had won 300 dollars back of my initial bet.
I contacted the live chat, and at first the advisors refused to help me and said that my bet did not happen. I was mortified and made out to be a liar. After several hours on the live chat, one advisor seen my bet and said he has raised a ticket for this to be investigated. I have also emailed Jackbit Casino however no one is getting back to me. Every time I connect to the 24/7 Live chat, the advisors keep ignoring my question and then close the chat down. I was also temporarily banned from using the live chat which fills me with no confidence that they are going to help me on this matter.
I demand Jackbit to conduct an investigation into the matter, and they will see that the winnings in this bet have not reflected into my account due to a technical issue on their side.
I also expect an apology on Jackbits behalf for the behaviour of their colleagues in which the way my issue has been dealt with. They have caused me a severe stress and anxiety.
Once my winnings have been returned to me I expect to be compensated for the loss of access to my money. Jackbit are happy to take money from me when bets are placed, however when it comes to paying my winnings this is another story.
I trust to hear back from Jackbit within good time and that my winnings are to be paid to me immediately.
kind regards,
Neildb998
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