Hvala vam na strpljenju dok sprovodimo istragu.
Da bi se istražio problem, od igrača je zatraženo da dostavi video zapis ili izjavu kojom se potvrđuje depozit. Igrač je udovoljio ovom zahtevu i poslao nam je video koji pokazuje potvrdu depozita.
Tim za plaćanja nas je obavestio da, nakon pregleda transakcije, ona nije pravilno zabeležena na našoj platformi.
To znači da, iako je igrač primio potvrdu svog depozita, moglo je doći do problema tokom procesa transfera, bilo u verifikaciji plaćanja ili u izvršenju transakcije.
Ako igrač veruje da postoje neki drugi detalji ili informacije koje smo možda prevideli, rado ćemo ih ponovo pregledati.
Cenimo vaše strpljenje i radujemo se vašim komentarima kako bismo rešili ovu žalbu.
Srdačan pozdrav,
Melbet tim.
Thank you for your patience while we conduct the investigation.
To investigate the issue, the player was asked to provide a video or a statement confirming the deposit. The player complied with this request and sent us a video showing the deposit confirmation.
The payments team has informed us that, after reviewing the transaction, it was not properly recorded on our platform.
This means that, although the player received a confirmation of their deposit, there could have been an issue during the transfer process, either in the payment verification or in the transaction execution.
If the player believes there are any other details or information that we may have overlooked, we would be happy to review it again.
We appreciate your patience and look forward to your comments to resolve this complaint.
Best regards,
Melbet team.
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