Zdravo, posle nekoliko meseci čekanja dozvoljeno mi je da podignem sredstva sa svog računa i ukinem nalog po njihovoj odluci. Dozvoljeno mi je da povučem samo koristeći sepa iban, tako da sam pokrenuo svoj prvi zahtev za povlačenje. Sledećeg dana je odbijen, i tražili su da mi verifikuju iban, bilo je ok. Kontaktirao sam menadžera da ubrzam proces i prvi put kada moj iban nije bio vidljiv na dokumentu koji sam koristio, onda sam koristio pdf konvertor da konvertujem svoj dokument u pdf (to je bio isti dokument kao i ranije, ali nisam ne čitam o ibanu koji nedostaje). Odbili su ga rekavši da je uređeno, objasnio sam situaciju upravniku koji je tražio da ponovo pošaljem dokument. Nastavljam sa slanjem originalnog dokumenta onako kako sam ga preuzeo sa svoje bankovne kontrolne table i dobijam e-poštu od kic tima u kojoj se kaže da proveravaju dokument. Posle nekoliko sati, dobijam e-poštu da moj dokument proverava odgovarajući tim (zar kic tim nije pravi tim??), posle nekoliko sati, bez ikakvog ažuriranja putem e-pošte, prijavljujem se na svoj nalog da proverite i vidim sistemski odbitak za iznos koji trenutno osporavam. Nakon što sam povukao minimalni preostali deo tih sredstava u strahu da bi i to mogli da mi vrate, pokušavam ponovo da se prijavim na svoj nalog da vidim da li mogu nešto da uradim da rešim situaciju i otkrijem da mi je nalog blokiran. Tako da kontaktiram live chat pitajući razlog i oni su rekli "To je bilo za vašu iban verifikaciju", nakon što je taj agent, svi ostali agenti počeli da govore da ne mogu da budem obavešten o razlogu, neki agenti su čak zatvorili ćaskanje a da mi nisu dozvolili postavljam pitanja (i čak mi je zabranio ćaskanje jer sam tražio da pregledam svoj slučaj!) Pokušao sam da pošaljem žalbu objašnjavajući da mogu da im pošaljem dokument da ga nateraju da ga ponovo provere, ali nisu odgovorili i oni su nimalo ne pomaže. Molim vas pomozite mi da povučem preostala sredstva, prihvatio sam vas da istražujete više od 6 meseci da biste odlučili da mi dozvolite da se povučem, a sada me zabranjujete bez razloga i ponašate se kao iznerviran u ćaskanju uživo, a ja vas ljubazno molim za pomoć, priložiću dokument i ovde. Hvala vam
Hello, after several months of waiting I was allowed to withdraw the funds from my account and terminate the account per their decision. I was only allowed to withdraw using a sepa iban, so I started my first withdrawal request. The next day it was rejected, and they asked to verify my iban, it was ok. I contacted the manager to speed up the process and the first time my iban wasn't visible on the document I used, then I used a pdf converter to convert my document into the pdf (It was the same document as before, but I didn't read about the iban missing). They rejected it saying it was edited, I explained the situation to the manager, which asked me to send the document again. I proceed in sending the original document as I got it downloaded from my bank dashboard, and I receive the email from the kyc team saying they were checking the document. After some hours, I receive an email saying that my document was being checked by the proper team (isn't the kyc team the proper team??), after some more hours, without any update by email, I login into my account to check, and I see the system deduction for the amount that I'm disputing right now. After I withdrawn the minimal part remaining of that funds afraid that they could take back that as well, I try to log in to my account again to see if I could do something to solve the situation and I find my account is blocked. So I contact the live chat asking the reason and they said "It was for your iban verification", after that agent, all the other agent started saying that I could not be informed about the reason, some agents even closed the chat without letting me do my questions (and even banned me from the chat for asking to review my case!) I tried to sent a complaint explaining that I can send them the document to make them check it again, but they didn't answer and they're not helping at all. Please help me withdraw the remaining funds, I had accepted you investigating over 6 months to decide to let me withdraw and now you ban me for no reason and acting like annoyed in live chats, with me asking kindly to help, I will attach the document here as well. Thank you
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