Vidim da ste spomenuli u svom imejlu da je nalog kreiran na ime vaše majke. Proverio sam Opšte odredbe i uslove i našao sam ovo:
6.1.5 registrujete nalog u svoje ime, na osnovu sopstvenog slobodnog izbora, i isključivo za svoju ličnu upotrebu, zabavu i dobrobit, a ne u ime ili po nalogu bilo koga drugog; ...
Profil igrača se ne popunjava sam od sebe, što me navodi na pomisao da ste vi na ovaj ili onaj način uneli pogrešno ime. Nažalost, u ovom slučaju nismo u mogućnosti da nastavimo dalje jer bi bilo nemoguće dokazati suprotno ili završiti verifikaciju. Većina kazina je striktno protiv otvaranja naloga na tuđe ime čak i ako je to bio nesrećni slučaj, a mi nismo u mogućnosti da ih kaznimo za to. Mogu samo da vam preporučim da budete pažljiviji sledeći put kada kreirate kazino nalog.
Ako se ne slažete sa našim mišljenjem, uvek možete pokušati da kontaktirate organ za licenciranje jer oni imaju više alata i opcija za pomoć.
Iz gore navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
I see that you mentioned in your email that the account was created in your mother's name. I checked the General T&Cs and I found this:
6.1.5 register the Account in your own name, on the basis of your own freely made choice, and solely for your own personal use, entertainment and benefit, not on behalf of or at the direction of anyone else; ...
The player's profile doesn't fill itself up on its own which leads me to believe that it must have been you, who entered the incorrect name in some way or another. Unfortunately, in this case, we are not able to proceed further as it would be impossible to prove otherwise or to complete the verification. Most casinos are strictly against creating accounts in someone else's name even if it was an unfortunate accident, and we are not in a position to penalize them for it. I can only recommend that you are more careful next time you create a casino account.
If you disagree with our opinion, you can always try contacting the licensing authority as they have more tools and options to help.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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